Tracks that I downloaded disappeared

  • Make sure that you used the same account to log in to the app that you downloaded the tracks using. To see which account you are using in the app, go to My music in the upper-right corner and tap . When you log in using a different account, all tracks that were downloaded using the previous account will be erased from your device's memory.
  • Make sure that you have a current subscription. To view the end date of your subscription, go to the My music section and tap .