I paid for a subscription and it doesn't work

Try solving the problem yourself:

  1. Log out of the app and log in again.
  2. Make sure that you are logged in to the same account that you bought a subscription using. If you use several accounts in the app, try logging in using each account.
  3. In the upper-right corner of the My music screen, tap . Tap Restore purchases in your profile. After you check this, your subscription will restore automatically.

Your subscription will only apply to the account that you used to pay for it. Make sure that you are logged in to the same account that you bought a subscription using. To see what account you are using in the app, tap in the upper-left corner of the screen and then tap your profile photo. If you don't remember your username or password to your account, use the recommendations in the I forgot my username or password section.

If you weren't able to restore your subscription, write to customer support. Attach your subscription payment confirmation and a screenshot of your Profile. We will check to make sure that the service has not been provided and restore your subscription for the paid period.

If you are using the correct account but your subscription isn't working, write to customer support. Attach your subscription payment confirmation and a screenshot of your Profile. We will check to make sure that the service has not been provided and restore your subscription for the paid period.

Note. Apply might have blocked your subscription if you made the payment using a device that was unlocked using jailbreak. In that case, restore the factory settings before you renew your subscription.

We can't, however, guarantee that Apple will restore your purchase and accept payment.