I can't log in to the web version using my phone number

You can't use an account that was created based on a phone number to log in to the web version of Yandex.Music or to Yandex.Radio. If you want to sync your music in the app with the web version of Yandex.Radio, register using your Yandex account or social network account.

If you signed up for a subscription using an account based on a phone number, email customer service and we will transfer the remaining paid days to a different account.

It is not possible to transfer tracks that you downloaded You can, however, copy your playlists to a different account.