I was charged twice

If you accidentally used two different payment methods or paid for a subscription for different accounts, please contact customer support.
Subscription paid in Google Play

Add an order number or screenshot of the Google Play email you received with your order number.

Subscription was paid using a bank card in the web version of Yandex.Music or the app

Add a screenshot of your bank statement that shows the following information:

  • A portion of your card number — the first 6 and last 4 digits.
  • The payment date.
  • The recipient of the payment — Yandex.Music.