Problems playing music

I listen to the web version of Yandex.Music via a mobile browser

The web version of Yandex.Music is not intended for listening via mobile browsers. If you often listen to music using your mobile device, install the Yandex.Music app.

I use mobile Internet for listening

Make sure that you haven't exceeded your internet traffic limits. To listen to music over the mobile internet, it's best to have a limitless data plan. If you can't connect to a limitless plan, we recommend downloading music to your device over Wi-Fi and then turning on offline mode in the app when you leave the house.

I listen to music in power-save mode

Disable power-save mode and any power saving programs.

I listen to music on a Xiaomi smartphone

Allow the app to access the internet in the background:

Open Settings → Power and performance → Activity monitoring.
Choose Yandex Music.
Select the No restrictions mode of background activity monitoring.

If these recommendations did not help, please contact the support service.

Contact Support