Session Replay 2.0 error descriptions

Errors that can occur in Session Replay 2.0 and their recommended solutions are given below.

Error Cause/Recommendation
The session can't be replayed. The session couldn't be recorded for technical reasons.
Session Replay was launched incorrectly. Session Replay couldn't record a session because the site contains invalid HTML code (such as the lack of a body element). Check the source code of the pages on your site.
The session couldn't be recorded.
You have exceeded the time limit for storing recordings in Session Replay. Data is stored for 15 days, including the current day. The 15-day storage limit is exceeded.
Session processing timed out. Try refreshing the page. Try replaying the session later.

Select a question to find a solution.

Do the following:

  • Clear the browser cache.
  • Disable all plugins and browser extensions.
  • Delete browser cookies.
  • Check the firewall settings. The firewall may be blocking the Yandex.Metrica tag script. The tag could also be blocked by the Adblock Plus extension.

If you have more questions about Session Replay, submit them in the form below. Provide an example of the session where data was displayed incorrectly and specify the full version of your browser.