Read about working with Session Replay 1.0 and its settings in:
If you have more questions, contact support.
Do the following:
- Clear the browser cache.
- Disable all plugins and browser extensions.
- Delete browser cookies.
- Check the firewall settings. The firewall may be blocking the Yandex.Metrica tag script. The tag could also be blocked by the Adblock Plus extension.
If you have more questions about Session Replay, submit them in the form below. Provide an example of the session where data was displayed incorrectly and specify the full version of your browser.