«Call processing quality» report

This report uses special metrics to determine the quality of call processing. You can view the time the caller spent on hold, the duration of the call, and missed calls.

This report also displays information about Yandex.Direct calls.

To view the report: Reports → Standard reports → Calls → Call processing quality.

  1. Ways to use this report
  2. Conditions for getting the report
  3. Report structure and setup

Ways to use this report

Learn if the users who completed the goal call you

To get this data, first create a goal and use it in your report.

Conditions for getting the report

To get data, you need to configure transmitting call information to Yandex.Metrica. If you place ads in Yandex.Direct, configure the campaign.

Report structure and setup

Reports only contains information about dynamic calls. The metrics presented in the report can be used as segmentation conditions for user sessions.

Note that the report does not support: