The page content in the recording may be different from the actual content. It’s likely that the CSS on the site frequently changes. In this case, add the content hash to the style file names. This will make the file name change every time you update its contents. For example, style.390b32d4d49d5e7d.css will become style.0c573d460df87d4de5a4.css. This lets Session Replay use the style that the site visitor sees when it records a session.
Check the firewall settings. It’s possible that the firewall is blocking the Yandex Metrica tag script. The tag could also be blocked by the Adblock Plus extension.
I followed the recommendations, but the error persists
If you have more questions about Session Replay, submit them in the form below. Provide an example of a session with incorrectly displayed data and specify the full version of your browser.