Collecting data for a goal
If you don’t have any goals set up, see What are goals. Types of goals.
Tip
If you have goals set up but you believe they aren’t working correctly, follow special instructions for troubleshooting.
If there is no data for a goal or the data differs from real data, select one of the following:
Goals in Yandex Metrica work the same way for any sources. Perhaps there aren’t any users who have completed the goal from this source yet.
Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
To leave feedback after receiving a consultation, use the special form.
This might happen for the following reasons:
- The goal condition in Yandex Metrica doesn't cover all the possibilities. For example, the goal is set as going to the order confirmation page, but the site also allows instant checkout without visiting this page.
- The site user has a browser plugin that blocks the Yandex Metrica tag, so this user isn’t counted.
- The user has an antivirus system with strict privacy settings.
- The user has a slow internet connection, so the Yandex Metrica tag didn’t load on the target page.
Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
To leave feedback after receiving a consultation, use the special form.
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