Installing and checking a tag
The tag code must be embedded in the source code for every page on the site. The code should be placed as close to the top of the page as possible.
To independently check whether a tag is functioning correctly, use a special attribute on any page of the site.
Choose your situation to find a solution:
Data is not sent to the console
This might happen for the following reasons:
- The tag is installed incorrectly. For example, the CMS modified the tag code. Reinstall the tag or contact the support service for your CMS.
- Broken scripts are preventing the Yandex Metrica tag from working on the site. You can check this in the browser console.
Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
To leave feedback after receiving a consultation, use the special form.
There is data in the console, but the reports do not appear
This means that information is being transmitted to Yandex Metrica. However, the data might not be shown in reports for any of the following reasons:
- Data is sent to a tag with a different number.
- The Filters tab in the tag settings has overly strict filters defined. Remove unneeded filters.
- The Filters tab in the tag settings has the Don’t count my sessions filter enabled. This means that the tag doesn't register your own sessions. Try accessing the site with your browser in “incognito” mode.
Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
To leave feedback after receiving a consultation, use the special form.
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