Handling unsorted sessions

The Unsorted sessions section is the tab where you link orders to unsorted sessions and inquiries.

Select a period and segment

1. At the top of the page, select a period: Today, Yesterday, 7 days, 14 days, 21 days, or a custom range.

2. If needed, apply a segment, for example:

   • Only sessions from Yandex Direct
   • Only specific campaigns
   • Only mobile traffic, and so on.

This will narrow down the list of sessions you need to work with.

Select goals to sort sessions

Above the table on the right, use the Goals filter:

1. Check the boxes for the goals you want to use to find inquiries. These can be:

   • Clicks on phone number
   • Form submissions
   • Clicks on email
   • Goals related to chats and messengers
   • Your custom goals.

2. Yandex Metrica will gather all sessions from the selected period where at least one of these goals was achieved.

The Selected goals column shows how many of your selected goals were achieved in the session (counting unique goals from your selection, not the total number of times each goal was triggered).

Recommendations for selecting goals

• If you have forms or widgets on your site, make sure to use goals for form and widget submissions and enable the collection of masked contact details.
• If you have call tracking enabled, add call-related goals (events from your call tracking service and clicks on phone numbers).
• If you actively use messengers, add goals for clicks to chats or events from your chat tracking service.
• If you don't have any of the above, start with goals for clicks on phone numbers and emails. This way, you can match the time of the event in the session with an inquiry you received.

Understanding the columns in Unsorted sessions

The table shows:

• Session time: The date and time when the user's session began.
• Session information: The Yandex Metrica ClientID and brief information about the country, device, OS, browser, and traffic source.
• Selected goals: How many of your selected goals were achieved in this session.
• Contacts: Whether the session contains contact details (masked phone numbers and email addresses, if collection is enabled).
• Calls: Whether the session has calls linked from call tracking or sent via the API.
• Chats: Whether the session has linked messenger chats.
• E-commerce purchases: The number of e-commerce purchases in this session.
• UTM tags: A list of the session's UTM tags.
• Session parameters: Indicates the presence of additional session parameters. You can view the values in the session card.
• User parameters: Indicates the presence of additional user parameters. These values are also available in the session card.

You can use the icons next to the ClientID to:

• Open the Session Replay recording.
• Go to the detailed session report.
• Link an order.

View session details

To open the session details, click on the session row or the Session card icon.

In the session card, you will see:

• A list of the previously selected goals that were achieved with timestamps
• E-commerce purchases (order ID, amounts)
• Calls (caller's number, time), if call tracking is enabled or data is sent via the API
• Chats, if chat tracking is connected or data is sent via the API
• Masked phone numbers and email addresses, if collection is enabled
• UTM tags
• Session and user parameters.

You can create an order directly from this card.

Data restrictions

• The Unsorted sessions tab displays sessions from the last 21 days.

• The Unsorted sessions tab does not display sessions that already have orders linked to them via:

  • Order management
  • Conversion center
  • API
  • Connectors for amoCRM and Bitrix24.

• The number of orders and sessions in the tables is limited. If there are too many orders in the selected period, you will see a message:
  Too many orders were found for the selected period. Try specifying a narrower date range.

• If an unexpected error occurs while loading the order list, a message will appear:
  Couldn't load the list of orders for the selected period. Try specifying a narrower date range. If the error persists, contact support.

Chat with us