Goals in Yandex Metrica work the same way for any sources. Perhaps there aren’t any users who have completed the goal from this source yet.
The recommendations did not help
Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
This might happen for the following reasons:
The goal condition in Yandex Metrica doesn't cover all the possibilities. For example, the goal is set as going to the order confirmation page, but the site also allows instant checkout without visiting this page.
The site user has a browser plugin that blocks the Yandex Metrica tag, so this user isn’t counted.
The user has an antivirus system with strict privacy settings.
The user has a slow internet connection, so the Yandex Metrica tag didn’t load on the target page.
The recommendations did not help
Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
A numerical value calculated for the goal specified in the report. This amount can be the total or average. For example, conversions are calculated as the total of all values, and conversions per user is calculated as the average value.