Make sure that the tag is formed correctly. A UTM tag consists of five parameters, which can be arranged in any order and are separated by ampersands (&):
http://example.com/?utm_source=yandex&utm_medium=cpc&utm_campaign=campaign123&utm_content=ad456&utm_term=keyword
If the page URL already contains parameters, the label should be added after the ampersand &:
http://example.com/?uid=1234&utm_source=yandex&utm_medium=cpc&utm_campaign=campaign123&utm_content=ad456&utm_term=keyword
In addition, UTM tags might not be counted because:
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The Yandex Metrica tag isn’t installed on landing pages, or it is installed incorrectly. Check how the tag is installed.
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The ad specifies a URL that redirects to a page that doesn't have the Yandex Metrica tag installed.
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The ad specifies a URL that redirects to another page, and the UTM labels are lost.
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The ad specifies an invalid URL that doesn’t open a page.
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Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
The standard report on UTM tags has a hierarchical structure: utm_source, utm_medium, utm_campaign, utm_content, and utm_term.
If you use every UTM tag except utm_content, data for utm_term won't be available in the standard Labels report group report. In order to start showing the tags, remove utm_content from the report.
The tag parameters have default names: utm_source, utm_medium, utm_campaign, utm_content, and utm_term. You can't change them or create custom names (like utm_keyword or utm_word), because they won't be part of the UTM labels and their data won't be reflected in the “UTM labels” report.
For example:
http://example.com?utm_source=yandex&utm_medium=cpc&utm_campaign={campaign_id}&utm_keyword={keyword}
where utm_keyword is a custom parameter.
The “UTM tags” report shows information for the utm_source, utm_medium, and utm_campaign parameters. Information for the utm_keyword parameter is only available in the Reports -> Content -> By URL parameters report.
The recommendations did not help
Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.