Enabling Yandex Direct reports

For users of Yandex Direct, additional reports on ad campaigns may be available in Yandex Metrica.

Conditions for getting reports

Yandex Metrica can display Yandex Direct reports. To enable this, go to the Edit campaign page of Yandex Direct and select your site's tag under Yandex Metrica tags. If a tag isn't linked to an ad campaign, traffic from ads are assigned in Yandex.Metrica reports to the “Third-party campaigns” source.

A yclid tag with a unique click ID is automatically added to all ad links. Make sure your site correctly opens links with tags. When a user clicks on an ad, the Yandex Metrica tag on your site tracks the tag and links the session to the specific click.

Access to reports

Yandex Direct, summary and Yandex Direct, sites reports become accessible in Yandex Metrica after you configure your ad campaign in Yandex Direct. To gain access to the Yandex Direct, costs report, you need to enable some special settings.

You can set up Yandex Direct reports directly from Yandex Metrica interface. To do this, use the Attraction menu item. The list will show all campaigns that this login has rights to. If you have questions about campaigns, ask them on this page.

Using the Attraction menu item, you can also set up a Yandex Business advertising subscription.

Calculating Yandex Direct ad campaign expenses

Starting May 27, 2020, Yandex Metrica calculates expenses for Yandex Direct campaigns in the same way as Yandex Direct does by default: without VAT. So the “Yandex Direct” group reports and the “Sources, costs, and ROI” report display such metric values as CPC, Average CPC, Average goal completion cost, and Average converted session cost without VAT for the current and past periods.

Differences between data in Yandex Metrica and Yandex Direct reports

The statistics for a Yandex Direct ad campaign may differ from data for the same campaign in Yandex Metrica. Yandex Direct statistics reflect clicks that weren’t filtered out by the anti-fraud system. Only these registered (valid) clicks are included in Yandex Direct statistics.

The Ad systems report shows the number of sessions for all clicks, both registered and unregistered. The Yandex Direct, summary, Yandex Direct, sites, and Yandex Direct, costs reports show sessions for registered clicks (you can’t see sessions for unregistered clicks in these reports).

Furthermore, the number of clicks registered in Yandex Direct and the number of sessions and clicks shown in Yandex Metrica reports may differ. Here are some reasons why a click or pageview might not be counted by Yandex Metrica:

  • The tag code was placed on the website incorrectly. Check the code snippet.

  • The tag number is not specified in Yandex Direct campaign settings.

  • After clicking through from an ad, a user closed the website page before Yandex Metrica tag loaded (when they clicked through from a mobile device, for example). In this case, the discrepancy in indicators can reach 25%.

  • Cyclical redirect is installed on the website.

  • Ad blockers that may contain rules for blocking tags are set up on the browser, the user’s OS, or a corporate proxy server.

  • The tag didn’t load on the site because the user’s browser (or a corporate proxy server) has a plugin that prohibits downloading tracking tags.

  • The user’s antivirus system blocks the tag from loading.

  • Technical problems related to the distance to the server that receives the tag information, or the traffic level for that internet provider.

These reasons can't be controlled by Yandex Metrica.

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Check that:

  • The tag number is specified in the Yandex Direct campaign settings.
  • Tag settings in the Yandex Metrica interface don't have excessively narrow filters set up on the Filters tab.
  • The tag is installed on all the landing pages. To view data for pages that have the Yandex Metrica tag installed, go to Reports -> Content -> Popular. The data is shown if site users have previously visited these pages. To check whether the tag is installed correctly on any of the site pages, see Checking tags.
  • The site was functioning correctly during the selected report dates.
The recommendations did not help

Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.

Yandex: Unknown means that the session that Yandex Metrica registered couldn’t be traced to a specific click on a Yandex Direct ad. Besides the advertising system itself, the rest of the data couldn’t be detected either, including the campaign, keyword, and query.

If you see Yandex: Unknown as a source in Yandex Direct, it may be due to a time gap between generating the yclid tag in Yandex Direct and recording a session in Yandex Metrica. This can happen in the following situations:

  • The user clicked an ad but left the source page open on a browser tab, and later refreshed the page.
  • The user clicked a link from an ad, but then forwarded it to someone else. A repeat visit using this link won't be associated with the click on the Yandex Direct ad, either.
The recommendations did not help

Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.

Make sure that the tag is formed correctly. A UTM tag consists of five parameters, which can be arranged in any order and are separated by ampersands (&):

http://example.com/?utm_source=yandex&utm_medium=cpc&utm_campaign=campaign123&utm_content=ad456&utm_term=keyword

If the page URL already contains parameters, the label should be added after the ampersand &:

http://example.com/?uid=1234&utm_source=yandex&utm_medium=cpc&utm_campaign=campaign123&utm_content=ad456&utm_term=keyword

In addition, UTM tags might not be counted because:

  • The Yandex Metrica tag isn’t installed on landing pages, or it is installed incorrectly. Check how the tag is installed.

  • The ad specifies a URL that redirects to a page that doesn't have the Yandex Metrica tag installed.

  • The ad specifies a URL that redirects to another page, and the UTM labels are lost.

  • The ad specifies an invalid URL that doesn’t open a page.

The recommendations did not help

Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.

The standard report on UTM tags has a hierarchical structure: utm_source, utm_medium, utm_campaign, utm_content, and utm_term.

If you use every UTM tag except utm_content, data for utm_term won't be available in the standard Labels report group report. In order to start showing the tags, remove utm_content from the report.

The tag parameters have default names: utm_source, utm_medium, utm_campaign, utm_content, and utm_term. You can't change them or create custom names (like utm_keyword or utm_word), because they won't be part of the UTM labels and their data won't be reflected in the “UTM labels” report.

For example:

http://example.com?utm_source=yandex&utm_medium=cpc&utm_campaign={campaign_id}&utm_keyword={keyword}

where utm_keyword is a custom parameter.

The “UTM tags” report shows information for the utm_source, utm_medium, and utm_campaign parameters. Information for the utm_keyword parameter is only available in the Reports -> Content -> By URL parameters report.

The recommendations did not help

Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.

This happens as the reports are by default based on the Last non-direct click attribution model. It helps you calculate the conversion rate more precisely by taking into account the user’s session history to select the traffic source.

To remove statistics on a stopped or archived campaign from the report, select the Last click model. In this case, Yandex Metrica detects the current traffic source for each session.

Learn more about attribution models in Yandex Metrica and Yandex Direct in the blog.

See the reasons why data may differ. If the reasons have been resolved but you still have questions, fill out the form below.

The recommendations did not help

Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.

Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.