Session Replay

In Settings, you can configure Session Replay on the Session Replay tab.

Before configuring it, enable the option Session Replay, scroll map, form analysis on the Tag tab.

Detailed analysis of user behavior helps site owners to iron out navigation and usability problems and increase the site conversion rate.

For more information on using the technology, see How to analyze recordings.

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Select a question to find a solution.

The page content in the recording may be different from the actual content. It’s likely that the CSS on the site frequently changes. In this case, add the content hash to the style file names. This will make the file name change every time you update its contents. For example, style.390b32d4d49d5e7d.css will become style.0c573d460df87d4de5a4.css. This lets Session Replay use the style that the site visitor sees when it records a session.

Do the following:

  • Clear the browser cache.
  • Disable all plugins and browser extensions.
  • Delete the browser cookies.
  • Check the firewall settings. It’s possible that the firewall is blocking the Yandex Metrica tag script. The tag could also be blocked by the Adblock Plus extension.
I followed the recommendations, but the error persists

If you have more questions about Session Replay, submit them in the form below. Provide an example of a session with incorrectly displayed data and specify the full version of your browser.

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