1.3.1. Moderator's tasks

1.3.1.1. Map moderation

Every moderator looks after one or more particular territories (these could be cities, parts of cities, districts, or regions).

If a user is a moderator, it is indicated in their profile. The territories they moderate are also listed there.

Tip.

Use your profile to say something about yourself; this will help break the ice with other users.

Yandex Map Editor moderators:

  • Make sure that everything on the map is accurate and visually pleasing

  • Make sure that bullies and spammers are not ruining the map project

  • Act as mentors to novice users by helping them draw items correctly, dealing with difficult situations, and demonstrating correct techniques.

  • Act as judges in disputable situations

  • Review user reports concerning map items in the moderator's region, as well as requests to delete map items

  • Moderate edits that users make to the moderator's region, correcting mistakes when necessary.

    Note.

    If there are several moderators for a territory, then each edit is only moderated by one of them (whoever is first to do it).

1.3.1.2. Communication with users

Yandex Map Editor moderators are the face of the service. They should be constructive and precise when they correspond with other users (in conversations in the Club, in map item comments, and in private messages).

The answers that moderators provide to users should be clear, intelligible, and polite.

Moderators should devote particular attention to novice users.

There are new novices on the service every day. Some of them only want to put their own home or organization on the map, while others want to draw their whole village, and still others want to fix errors they found.

Try to chat more with novices: tell them how to do things correctly, send links to instructions, help them figure out map item categories and follow the drawing rules.

If a user makes the same type of mistake several times, it's usually enough to leave comments on two-three items and correct one or two of them so that they see a correct example.

Tip.

Prepare standard answers for frequently encountered situations. You can use templates to speed up the process of leaving answers to frequent questions.

It's useful to write a welcome message to novices where you tell them about yourself, show them where they can find the drawing rules, and give them a link to the Yandex Map Editor Club.

You can just write this email once and then use it in the future as a template, changing parts of it as necessary.

It's important to not only show novices excerpts from the rules, but also explain why they need to produce accurate drawings.

For example:

“It's important that building outlines match the foundation because satellite images are taken at an angle to the ground (not straight down from the top of the building). If you don't shift the outline, then the building's location will be inaccurate and may overlap with other map items. For more information about how to draw buildings, read this.

This will be much more effective than just saying “You drew it wrong, read the rules”.

The earlier you start communicating with a novice, the fewer “newbie” mistakes they'll make.