Error displaying email

  1. The email has no pictures or formatting
  2. Strange symbols show up instead of text

The email has no pictures or formatting

There are a few reasons why this might occur:
Extensions block Yandex.Mail

Yandex.Mail may not work properly due to certain browser extensions or add-ons. You can temporarily disable them to determine if this is the case. If Yandex.Mail is not working properly because of an adblocker or antivirus extension, add the Yandex.Mail page as an exception for that extension. For more on how to add Yandex services to adblocker exceptions, see Configure the AdBlock Plus extension to work with Yandex.

Internet speed decreased

Close all the browser tabs other than Yandex.Mail. Turn off the app using the internet and reload the page.

A problem occurred with the internet connection

To check it, go to Yandex.Mail using the mobile internet. If this error persists, please contact your provider. If you are using a work email, tell your system administrator about the problem.

Strange symbols show up instead of text

Hieroglyphics or unintelligible characters appear when the page encoding is incorrect. Encoding may change viruses or malware.

Check your computer for viruses using a free antivirus program: CureIt! from Dr.Web or the Virus Removal Tool from “Kaspersky Lab”.