Message display errors

  1. Pictures and formatting are missing from mail
  2. Strange characters show up instead of text

Pictures and formatting are missing from mail

There are a few reasons why this might occur:
Extensions block Yandex.Mail

Yandex.Mail may not work properly due to certain browser extensions or add-ons. You can temporarily disable them to determine if this is the case. If ad blockers or antivirus extensions are causing problems with Yandex.Mail, then you can add the Mail page to the list of exceptions for that particular extension. To learn about adding Yandex services to adblocker exceptions, see the section Configure the AdBlock Plus extension to work with Yandex.

Internet connection has slowed down

Close all browser tabs other than Yandex.Mail. Turn off the apps that use the internet and reload the page.

There is a problem with the network connection

To check this, open Yandex.Mail using mobile internet. If no errors occur, contact your provider's support team. If you use work email, tell your system administrator about the problem.

Strange characters show up instead of text

Symbols and strange characters appear when the page is encoded incorrectly. Encoding might be changed by viruses and malware.

Check your computer for viruses with free antivirus programs: CureIt! from Dr.Web and the Virus Removal Tool from “Kaspersky Lab”.