Message display errors

  1. Images and formatting are missing from the email
  2. Strange characters show up instead of text

Images and formatting are missing from the email

There are a few reasons why this might occur:
Extensions block Yandex Mail

Yandex Mail may not work properly due to certain browser extensions or add-ons. You can temporarily disable them to determine if this is the case. If ad blockers or antivirus extensions are causing problems with Yandex Mail, then you can add the Yandex Mail page to the list of exceptions for that particular extension.

Internet speed decreased

Close all browser tabs other than Yandex Mail. Turn off the apps that use the internet and reload the page.

There is a problem with network connection

To check this, open Yandex Mail using mobile internet. If no errors occur, contact your provider's support team. If you use work email, tell your system administrator about the problem.

Strange characters show up instead of text

Hieroglyphs or unintelligible characters appear when the page encoding is incorrect. Encoding might be changed by viruses and malware.

Check your computer for viruses with free antivirus programs: CureIt! from Dr.Web and the Virus Removal Tool from “Kaspersky lab”.