Whitelist and blacklist

To block unwanted messages, add the address to the blacklist.

1. Click in the upper-right corner.
2. Select Message filters.
3. Find the Blacklist section in the lower-left corner.
4. Fill in the information and click Add.

Blacklist restrictions:

• Only a full email address can be added to the blacklist, such as “red.queen@fury.com”. Partial addresses such as “*queen@fury.com” or “@fury.com” will be ignored. You can't add every address from a domain to the blacklist, but you can configure a mail filter that deletes email with this domain in the From field.
• When you add an address to the blacklist, new messages from the unwanted addressee will stop coming to your mailbox. Old messages won't be deleted and will remain in your mailbox.
• Forwarded messages or messages imported from your other mailbox are not blacklisted. To block these types of messages, go to the mailbox that you want to send or collect messages from, and configure the blacklist there.
• You can blacklist a maximum of 1000 addresses. If you want to free up some space to blacklist new addresses, you will have to remove some addresses from the blacklist first.

To remove an address from the blacklist, select it and click delete from list.

If you want to permanently exclude an email address from the Spam folder, whitelist it.

1. Click in the upper-right corner.
2. Select Message filters.
3. Find the Whitelist section in the lower-right corner.
4. Fill in the information and click Add.

Whitelist restrictions:

• Only full email addresses can be whitelisted (e.g. “cheshire.cat@wonderland.com”). Partial addresses, such as “*cat@wonderland.com” or “@wonderland.com”, will not be whitelisted. This means that you cannot whitelist all addresses from a particular domain.
• When an address is added to the whitelist, all new email from that address is sent to your Inbox. However, older messages sent from this address will not be restored or moved to your Inbox from other folders.
• Forwarded messages or messages imported from another mailbox are not whitelisted. To make sure these messages are sent directly to your Inbox, log into the mailbox you import or forward the emails from and whitelist the address you need.
• You can whitelist a maximum of 1000 addresses. If you want to free up some space to whitelist new addresses, you will have to remove some addresses from the whitelist first.

To remove an address from the whitelist, select it and click delete from list.

You might have received the email before adding the sender's address to the blacklist. Try to remember when you added the email address to the blacklist and compare this date with the date you received the email.

If these recommendations didn't help and the blacklist doesn't work, contact Yandex.Mail support using the form at the bottom of the page. Indicate the blacklisted email address that you are receiving mail from and attach a file with the properties of the last email you received from that sender.

Emails may end up in Spam if you use certain mail clients to manage your Yandex.Mail (such as Microsoft Outlook, The Bat!, or Thunderbird for desktop or Mail.Ru, Gmail, or Mailbox for smartphone or tablet). Some mail clients have built-in anti-spam filters that may send emails to the Spam folder. Disable the spam check in the settings of your mail client.

If the program has no spam filter, then change the password to your Yandex mailbox. Changing your password may help if you set up the program earlier and don't currently use it, but it's still running and continues to move emails to Spam.

If you don't use a mail client, make sure that all related options are disabled on the Email clients page.

If our recommendations don't help, please contact support using the form below. When filling out the form, include the properties of the email that ended up in your Spam folder by mistake.