Whitelist and blacklist
To block unwanted messages, add the address to the blacklist.
- Go to .
- Fill in the information and click Add.
Messages from an unwanted address will stop coming only after you add the address to the blacklist. All previously received messages will not be deleted and will remain in your mailbox.
To remove an address from the blacklist, select it and click delete from list.
If you are subscribed to a mailing list which is treated as spam by mistake, you can exclude its address from filtering by clicking Not spam! on the page when reading messages. The address will be whitelisted and new messages from the mailing list will go to the Inbox.
You can edit your whitelist at any time in Add. To remove an address from the whitelist, select it and click delete from list.. To add an address to the whitelist, fill in the field and click
Emails from the blacklist still end up in my mailbox
If you are experiencing problems with the blacklist, write to Support using the form at the bottom of the page. Indicate the blacklisted email address that you are receiving mail from and attach a file with the properties of the last email you received from that sender.
Emails from addresses on my whitelist end up in “Spam”
Emails may end up in Spam if you use certain mail clients to manage your Yandex.Mail (such as Microsoft Outlook, The Bat!, or Thunderbird for desktop or Mail.Ru, Gmail, or Mailbox for smartphone or tablet). Some mail clients have built-in anti-spam filters that may send emails to the Spam folder. Disable the spam check in the settings of your mail client.
If the program has no spam filter, then change the password to your Yandex mailbox. Changing your password may help if you set up the program earlier and don't currently use it, but the program is still running and continues to send emails to Spam.
If you don't use a mail client, make sure that all related options are disabled on the Email clients page.
If our recommendations don't help, please contact Support using the form below. When filling out the form, include the properties of the email that ended up in your Spam folder by mistake.