Creating and configuring filters
Create a filter
- Click in the upper-right corner.
- Select Message filters.
- Click Create filter.
- Under Apply, choose the type of message to apply the filter to:
- Under If, set the filter conditions:
To learn more about creating filters, see this dedicated article.
- You can specify several conditions for one filter. These conditions can be met simultaneously or separately:
- In the If block, click Add condition.
- Specify if these conditions must be met simultaneously:
- In the Take the following action block, choose what you want to do with the message: delete, mark as read, put in a folder, or set a label.
- If necessary, choose the Ignore other filters option (see Filter priority).
- Click enter a name if you would like to name the filter.
- To save the filter, click Create filter.
Test the filter
You can find out which existing email messages match the filter. To do this, open the filter and click the Check filter button.
If you want to edit, disable or delete a filter, go to the Message filters page and use the links to the right of the filter you need.
Filters are applied in the same order as they are listed on the Message filters page: the higher the file is in the list, the higher its priority. If you would like to raise the priority of a filter, drag it up to a higher position. If actions that cannot be completed simultaneously have been set for several filters with the same conditions, only one of these filters will be applied (the one located higher in the list).
- Move all messages from email@example.com to “Trash”.
- Move all messages from firstname.lastname@example.org containing the word “Order” in the subject to “Orders”.
Sometimes Alice buys tea on wonderlandtea.com. She receives messages about special offers and her purchase history. Alice wants to opt out of receiving offers while still receiving emails with her purchase history. To do this, she enables two filters:
If the first filter is placed above the second one, it will take higher priority, deleting all emails in the process. To keep the emails she needs, Alice places the second filter above the first. As a new email lands in the “Inbox”, Yandex.Mail checks if its subject contains the word “Order”. If it does, it will be moved to “Orders”, and if not, it will be deleted.
If several filters are applied to one email and you only want one of them to be applied, turn on Don't apply other filters. All filters placed below the filter with this setting will not be applied, but the filters above it will.
- Label messages from email@example.com as important, with Do not apply other rules turned on.
- Forward all emails to firstname.lastname@example.org.
Alice and the Cheshire Cat are collaborating on a project. Alice's mailbox receives emails from clients, business proposals that must be shared with the Cheshire Cat, and personal messages from the White Rabbit. All business correspondence should be forwarded to the Cheshire Cat, while emails from the White Rabbit should stay in her inbox and get labeled as important. So Alice sets up the filters in this order:
If Alice doesn't turn on the Do not apply other filters option for the first filter, then the Cheshire Cat's inbox will start receiving all emails indiscriminately, including those from the White Rabbit. Enabling this option lets messages from the White Rabbit stay in the inbox and get properly labeled, while all other messages are forwarded to the Cheshire Cat. When email lands in the “Inbox”, Yandex.Mail checks if the From field matches the address email@example.com. If there is a match, the email is labeled important. If not, it's sent to firstname.lastname@example.org.
A filter doesn't work
There are a few reasons why this might occur:
- Yandex.Passport doesn't have all your information
Enter your valid personal details in Yandex.Passport and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex.Passport. It usually takes a couple of hours to have your account unblocked.
- Not enough time has passed since configuring the filter
Wait a few minutes after setting up a message filter, because it might not begin working immediately.
- The filtering conditions are specified incorrectly
Check the properties and parameters.
- There are filters with higher priority in the list of filters
If the list contains filters higher up with the same conditions, or one of the filters higher up has the Ignore other filters option selected, this may affect how the rule is implemented. For more information, see Filter priority.
- Email imported by the mail importer is not in my Inbox
If you receive an email from another account of yours (meaning you have email importing enabled, and the email isn't in your Inbox), the filters don't apply.
If the filter does not start working within a few minutes and changing the settings does not help, contact Yandex.Mail support using the feedback form at the bottom of the page.
Email messages are deleted or sorted into folders automatically
Make sure there are no mail filters that delete incoming messages or move them to other folders. If this is the case, temporarily disable them and check if messages arrive in your Inbox folder.
If there is a filter that you didn't create, it was probably created automatically. This can happen if you move an email to another folder and click “Yes” on a pop-up that says “Move these types of emails?”