Managing email lists

  1. Select messages
  2. Group and sort messages
  3. Read email in a message list
  4. View messages by category
  5. Pin email to top of list
  6. Mark an email as read or unread
  7. Page elements don't display correctly

By default, active folders display the last 30 messages. To view previous emails, click More messages under the email list.

You can change the number of messages displayed per page in the settings:

  1. Click All settings  → Other.
  2. The Display section, specify the number of messages to be displayed.

All email messages in the current folder are displayed in the three-panel interface. To read previously received messages, scroll down the list.

Group and sort messages

By subject

If you frequently correspond with a certain person/people, enable Layout → group by subject option (to the right above the list of messages). Your emails will be grouped by email thread. To expand or collapse a list of messages in a thread, click the subject of the message.

The thread shows all of the messages with the same subject, even if some messages are in other folders and were sent to different recipients.

Note. Note that the messages stored in the Spam, Trash and Drafts folders are never grouped.

You can also move within a message thread by using the message page.

To ungroup messages, disable the Layout → group by subject option (above the message list, on the right).

By sender

Yandex.Mail shows all messages from the sender, even if they were received at different times. To view all messages from a sender, click their picture in the message list.

If you clicked the sender's picture, but a list of email from them doesn't appear:
  1. Open any message from the sender.
  2. Click the sender's name at the top of the message.
  3. In the new window, click Correspondence.
Note. You can use the mailbox search to find all messages from the sender. To do this, enter the sender's name in the search box (top right).

By time

To view messages for a certain month or year, you can use the Messages by month toggle (below the list of messages, to the right).

You can only filter messages by month or by year within the current folder. If you do not see any messages for the specified period, make sure you have opened the right folder.

Note. The three-panel interface does not support viewing messages by month.

If none of the folders contain a message for the specified period, then the message does not exist in your mailbox. For details on what might cause this issue and how to resolve it, see Messages have disappeared from the mailbox.

By label

You can sort email by standard and custom labels.

You can click one of the buttons under the list of folders on the left:
  • — To view all flagged messages
  • — To view all unread messages
  • — To view all messages with attachments
  • — To view all messages waiting for a response (appears if you set a response reminder)
There are several ways you can group messages with a custom label:
  • Find an email message with the label from the list and click the label.
  • On the left, click the label under the standard labels switch.

Read email in a message list

You can view messages directly in a message list.

  1. Go to Settings  → Other.
  2. Enable the open message in list of messages option.
  3. Save the changes.
Note. The three-panel interface does not support reading emails in the message list.

View messages by category

Yandex.Mail makes it easy to work with different message categories. Open the corresponding tab to view notifications from social networks, orders from online stores, or electronic air tickets:

Emails from personal mailboxes are displayed on the Conversations tab.

To disable category tabs:
  1. Go to Settings  → Other.
  2. Disable the Show message categories option.
  3. Save the changes.
Note. The three-panel interface doesn't support viewing messages by category.

Pin email to top of list

To make it easier to find an important email, pin it to the top of the list. To do this, select the email and click Pin.

Pinned email is marked with a yellow stripe on the left and is shown at the top in all folders. For example, incoming messages are also displayed in the Sent folder. New messages are shown under the pinned ones.

Note. If you see sent or old messages instead of new ones in your Inbox, check if there are any pinned messages in it.

To unpin an email, select it and click Unpin.

When all message are unpinned, the yellow stripe on the left disappears. Unpinned email is automatically sorted by the date of receipt.

Mark an email as read or unread

To mark a message as read, click to the left of the subject.

To mark a message as unread, click to the left of the subject.

To mark all messages in a folder as read, click to the right of the folder name and confirm:

Page elements don't display correctly

Old emails in the list display above the new ones

These emails are pinned to the top of the list. Pinned emails are highlighted with a yellow stripe to the left of the email line.

To unpin an email, select it and click Unpin.

When all message are unpinned, the yellow stripe on the left disappears. Unpinned email is automatically sorted by the date of receipt.

There are no buttons above the email list

The buttons display when you begin working with specific emails. Select one or more emails from the list and the buttons will appear.

The “Contacts”, “Calendar”, and “Disk” buttons are missing

You most likely have the compact menu enabled. To return to the full menu:

  1. Click Layout (in the upper right corner).
  2. Disable compact menu.

The counter shows unread emails and there aren't any in the list

Browser plug-ins and extensions may cause this discrepancy. You can temporarily disable them to determine if this is the case. If ad blockers or antivirus extensions are causing problems with Yandex.Mail, then you can add the Mail page to the list of exceptions for that particular extension.

The number of emails in folders isn't shown

To see the total number of messages in a folder, hold the cursor over its name. If a folder contains unread messages, the number of unread messages is displayed to the right of the folder name.

Mail doesn't use available space on the screen

You can change the size of the mailbox window. Hold the cursor on the right border and it will change to this: ←||→. Then left-click and hold while dragging the border to the right.

Yandex.Mail doesn't fit on the screen and there is no horizontal scrolling

You can change the size of the mailbox window. Hold the cursor on the right border and it will change to this: ←||→. Then left-click and hold while dragging the border to the left.