Attention. If messages are missing from the Inbox even though you didn't delete them, they were most likely moved to another folder for some reason. To find out why it happens, how to avoid it, and how to recover your email, see Messages have disappeared from the mailbox.
Delete a message
To delete a message, just select it and click Delete. As a result, the message will be moved to the Trash folder. If you deleted an email by mistake and want to restore it, open the Trash folder and move the email back to the appropriate folder.
Attention. All messages in the Deleted folder will be automatically deleted in 31 days. All messages in the Spam folder will be automatically deleted in 10 days. Please note that you can't restore email you permanently delete.
Delete all messages in a folder
- Click in the upper-right corner.
- Choose Folders and labels.
- Select a folder and click Empty.
- Choose if you want to move email to the Trash or delete them permanently.Note. You can't restore email you permanently delete.
- Click Empty.
To permanently delete email messages (so that they can't be restored):
- Hold the cursor over the Trash folder.
- Click the icon that appears.
- Confirm deletion.
Attention. Even if you cleared your Trash folder accidentally, you won't be able to restore the messages without a backup.
Recover deleted messages
Tip. Turn on keeping deleted emails or create a backup of your emails to ensure they remain in place in case your account is hacked or you delete something important by mistake.
If the messages were deleted less than a month ago, you can restore them. To do this, go to Trash, select the messages you wish to restore, click To folder, and choose the folder from the list.
If the missing emails are not found under Trash, it is possible that a month has passed since they were moved to Trash and that the folder was emptied automatically. Therefore, such emails cannot be restored.