Deleting messages

Attention. If emails are missing from the Inbox although you didn't delete them, most likely they moved for some reason to another folder. To find out why it happens, how to avoid it and how to recover your emails, see the article Emails have disappeared from the mailbox.
  1. Delete email
  2. Delete all messages in a folder
  3. To permanently delete email messages (so that they can't be restored):
  4. Recover deleted messages

Delete email

To delete a message, simply select it and click Delete. As a result, the message will be moved to the Deleted folder. If you deleted an email by mistake and want to restore it, open the Deleted folder and move the email back to the appropriate folder.

Attention. All messages in the Deleted folder will be automatically deleted in 31 days. All messages in the Spam folder will be automatically deleted in 10 days. Please note that you can't restore email you permanently delete.

Delete all messages in a folder

  1. In the upper-right corner, click  → All settings.
  2. Choose Folders and labels.
  3. Choose a folder and click Empty.
  4. Choose if you want to move emails to Trash or delete them permanently.
    Note. You won't be able to restore the emails you delete forever.
  5. Click Empty.

To permanently delete email messages (so that they can't be restored):

  1. To the right of Trash, click Empty.

  2. Confirm deletion.

Even if you cleared your Trash folder accidentally, you won't be able to restore the messages without a backup.

Recover deleted messages

Tip. Turn on keeping deleted emails or create a backup of your emails to ensure they remain in place in case your account is hacked or you delete something important by mistake.

If the emails were deleted less than a month ago, you can restore them. To do this, go to Trash, select the messages you wish to restore, click To folder, and choose the folder from the list.

If the missing emails are not found under Deleted, it is possible that a month has passed since they were moved to Deleted and that the folder was emptied automatically. This means you can't restore them.