Creating and sending emails

Write a message

To create a new message, click the button in the top-right corner of the screen.

Enter the recipient's address in the To field or select the contact from the address book. As soon as you start typing the first letters of a name, surname, or email address, you will see a list of matching contacts.

To search names or surnames, you can use Cyrillic instead of Latin characters and vice versa. For example, to search for “Mad Hatter” you can enter either a Latin “m” or Cyrillic “м”. The recipients you most recently wrote appear first on the list of suggestions.

To display popular contacts under To:

  1. Go to Settings  → Contacts.
  2. Select the option Display often-used contacts when writing a message.
  3. Save the changes.
Note. If in addition to the names of the senders and recipients in the To field, you also want to see their email addresses, follow these steps:
  1. Go to Settings → Contacts.
  2. Disable Show sender and recipient names instead of email addresses.
  3. Click Save changes.

To move an address from the To field to another field (for example, Cc), drag the address you need by pressing and holding the left mouse button.

Send message to multiple addresses

You can send your message to several recipients at one time. To do this, enter several addresses separated by commas and spaces in the To field. For example: cheshire.katze@yandex.com, just.mad.hatter@yandex.com, just.white.rabbit@yandex.com.

Note. One message can be sent to no more than 50 recipients in the Mail web interface and to no more than 35 in the mail program.

If you have one main recipient and several optional recipients, type the main address in the To field and then type the remaining addresses in the Cc field.

Every recipient will be able to see all the addresses entered in the To and Cc fields. If you want to hide certain addresses, then simply move them to the Bcc field.

Attention. A recipient entered in the Bcc field may not get your email because some spam filters delete these types of emails.

Limits on sending emails

Yandex.Mail limits

You can send up to 500 emails from one mailbox in a 24-hour period. If the email has several recipients, then each individual email sent counts separately towards your total.

Additional limitations are set on the number of recipients:

Number of recipients Restriction
Total for all email in a 24-hour period 500
In one email sent from the site 50
In one email sent from a mail client or over SMTP 35
Note. Limits can be lowered if Anti-Spam notices the mass emailing of similar messages, templates, spam, advertising, or commercial offers.
Restrictions on Yandex.Mail for domains

You can send 3000 * emails from one mailbox in a 24-hour period. If you entered several recipients, a separate email is sent to each of them.

Additional limitations are set on the number of recipients:

Number of recipients Restriction
Total emails in 24-hour period (from one mailbox) 3000 *
Total emails in 24-hour period (from all mailboxes of a single domain) 5000 *
In one email sent from the site 50
In one email sent from a mail client or over SMTP 35
* Only external recipients are considered. Owners of mailboxes in this domain are not considered.
Note. Limits can be lowered if Anti-Spam notices the mass emailing of similar messages, templates, spam, advertising, or commercial offers.

Send message from another address

You can send messages from your main Yandex address, from aliases and from your addresses in other services.

  1. Mail aliases
  2. Mail addresses in other services

Mail aliases

When you sign up on Yandex, you receive a mailbox in your country's domain, such as alice.the.girl@yandex.ru, and additional addresses in national domains: ru (Russia), by (Belarus), kz (Kazakhstan), ua (Ukraine), and the com domain. These addresses are the aliases of your primary email address.

Aliases are required to maintain the uniqueness of your username. If you sign up on Yandex in Russia, another user in Kazakhstan, Belarus, or Ukraine will not be able to clone your mailbox with the same login.

Note. If you have created a mailbox with a login that contains dots, for example, alice.the.girl, an alias such as alice-the-girl will be created for it as well as domain aliases.

You can choose the address you want to send email from under Settings  → Personal data, signature, picture. This alias will be used by default for all messages.

You can also use your phone number as an alias.

Mail addresses in other services

If you want to send an email from your email address on another service (for example, Gmail or Yahoo), add this address on the Email addresses page and verify access. After confirmation, you will be able to choose both your Yandex address alias and your mailbox address on another service in theFrom field.

Attention. If you add a mailbox address on another mailbox service, configure message collection from that mailbox to Yandex mailbox. You won't be able to send messages from that mailbox without configuring its message fetcher. When configuring a mail importer, specify the whole address instead of just the username, for example cheshire.katze@forestmail.com.

If you cannot send messages from an address on another mail service (e.g. Gmail or Mail.ru), even if the importer is configured correctly, this means that the security rules of that service prohibit sending messages via different mail services, including Yandex.Mail.

Send a copy as SMS

You can send a copy of your message to the recipient's mobile device, free of charge.

The following restrictions apply to sending SMS messages:

  • Only one recipient should be listed in the To field.
  • The SMS copy can only be sent to one phone number.
  • You can't send a copy in an SMS to yourself.

Click SMS in the To line (next to the recipient's name). If your mobile phone number is not linked to your mailbox, then you have to verify it first.

If a contact's phone number is listed in your address book, then the number will be automatically copied to the SMS field. You can also manually enter a mobile number.

Attention. Carefully check your data. Make sure that both the email address and the phone number belong to the same person.

After you send the message, the recipient will receive an SMS with a link to a read-only copy of the message. To respond to the message or to view attachments, they will have to use the Yandex.Mail website, the mobile application, or the Yandex.Mail mobile interface.

Create message templates

If you frequently send similar or identical messages (e.g., invitations or CVs), you can save them as templates. Unlike drafts, templates will not disappear once your message is sent. All templates are reusable, so you can easily compose template-based emails to your partners, colleagues, or friends.

To create a template, open the message creation form and then click Template in the Subject field:

Click Create template, specify a subject, and then type the message body. You can also add an attachment here.

Once the template is ready, click Save template. Now you can open the necessary template directly when composing a message. Just click the Template link and select one from the list.

All templates you have created are stored in a separate subfolder in Drafts. They only contain the subject, attachments, and message body text (without recipients).

Additional features

Formatting text

Use the formatting panel to make text bold or italics, change the color or font size, create bulleted or numbered lists, insert a picture, and so on.

Formatting is enabled by default, and the panel looks like this:

To disable formatting, click Without formatting — the button will turn yellow:

Inserting an image into an email

There are several ways to insert an image into the email body (instead of adding it as an attachment):

Using the clipboard
  1. Copy the image to the clipboard: for example, if you want an image from another site, right-click it and select Copy image.
  2. Open the compose an email page, right-click the place on this page where you want to insert the image, and click Paste.
Dragging and dropping from a computer
Drag and drop the image on the compose an email page.
Note. If you drag and drop an image to the text box, the image will be inserted into the message body. If you drag and drop an image below the text box, it will be attached to the email.
Using the formatting toolbar
  1. Click the icon in the formatting toolbar above the text input field.
  2. Paste a direct link to the image and click Add.
Restriction. If none of the methods for insert an image work, check that the email has formatting enabled. The formatting panel should look like this (the Without formatting button isn't highlighted in yellow):

Drafts

When you write an email, all changes you make are automatically saved as a draft every 10 seconds. You can put aside an email you're writing and edit it later. To edit a draft, simply go to the Drafts folder and open the last saved version of your message.

Message delivery notification

If you want to receive delivery notification, click below the message text before you send the email.

Once the message is successfully delivered, a report will be sent to your mailbox.

Attention. The report confirms that the email arrived in the recipient's mailbox, but does not tell you whether or not it was read.

No response reminder

If you send an important letter that requires a response, you can set a reminder if a response isn't received in a certain certain period of time.

To do this, before sending your message:

  1. Click the button under the text input field.
  2. Enable Remind me if no answer is received within <number> days.
  3. Choose how many days to wait for a response. The default value is 5 days.
  4. (Optional) Enable Always remind to set reminders for all new messages.
    Note. When you enable Always remind, the response time is not saved. If you choose to wait 3 hours for a response, the next email you send will have the default waiting time 5 days.

    To disable reminders for new messages, disable this option on the new message page.

If your recipient does not respond in 5 days, you will receive a reminder to send the message again.

To view email awaiting response, click under the list of folders. If you don't want to wait for a response anymore, open the email and click Don't wait.

Delayed delivery

If you want your message to be sent on a certain date and time:

  1. Click the button under the text input field.
  2. Enable send <when> at <what time>.
  3. Set the date and time when you want the message to be sent.
Note. You can postpone sending your email for up to one year from the current date.

Problems sending emails

The email was sent, but it did not reach the recipient

Check if the email is in your Sent folder. If the email is not there, an error might have occurred while sending the email – try sending it again.

Enter your valid personal information in Yandex.Passport and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex.Passport. The block is automatically removed after 24 hours. If you try to send an email during this time, the block is extended for another 24 hours.

If you have sent a message from your Yandex mailbox but it has been rejected by the recipient's mail server, you will get an automatic report from “Mailer-Daemon” with reasons for non-delivery and the name of the server which rejected passing the message to its destination.

The automatic report will specify the reason for non-delivery in a short phrase.

Find the phrase from your report in the list below:

The email was sent to an address that doesn't exist
The recipient's mail server treats emails as spam
The recipient's mailbox is full
The recipient's address is blocked by his or her mail service.
The recipient's mail server does not accept large messages.
Yandex mail server is blacklisted.
A “loop” was detected in sent messages.
Forwarding prohibited
Error verifying the sender

If you didn't receive a non-delivery report, it means that your email was successfully delivered to the recipient's mail service. Contact Support for that email service to figure out why the message was not delivered. Attach to your request the properties of the email that you sent.

I cannot send an email to a Yandex address

If you sent an email to a Yandex mailbox and it didn't arrive, you will receive a non-delivery report from the “Mailer-Daemon” service.

Note. If you have sent the message from your Yandex mailbox and it has been rejected by the recipient's mail server, you can view a list of possible causes in the article The email was sent, but it did not reach the recipient.

The automatic report always refers to the reason why delivery failed in a short phrase.

The email was sent to an address that doesn't exist
The message looks like spam
The recipient's account has been blocked due to User Agreement violations
The recipient's mailbox is full.
Mail server name error
This message is too big and cannot be sent
The recipient's mail server is not responding
Yandex mail server is overloaded because of multiple requests from other servers
Too many recipients specified in the message
The recipient's mailbox receives too many messages
Incorrect mail from sequence
Incorrect parameter
Incorrect command set

I keep receiving the "Sending data failed" message

This message means that a mail address belonging to another mail service was specified in the From field, but message collection to your Yandex mailbox from that box is not configured.

To send messages from an address on another mail service via Yandex.Mail, configure the fetcher to collect messages from that mailbox to your Yandex mailbox.

Message cannot be sent from...

If you receive the error message A message cannot be sent from login@mail.ru (login@gmail.com, login@yahoo.com or other), this means you are trying to send messages from an address on another mail service via Yandex.Mail. Check that you have a fetcher configured from that mailbox to your Yandex mailbox. You cannot select an address on another mail service as an alias without a configured fetcher. Also make sure that the full email address (for example, cheshire.katze@forestmail.com) rather than just the login is entered in the importer settings.

If you cannot send messages from an address on another mail service (e.g. Gmail or Mail.ru), even if the importer is configured correctly, this means that the security rules of that service prohibit sending messages via different mail services, including Yandex.Mail.

To continue sending messages via Yandex.Mail, select your Yandex address in the From field (login@yandex.com).

Emails are sent from a different Yandex address

If your emails are sent from an address on @yandex.com or @ya.ru instead of @yandex.ru, it means that the wrong mail alias is selected in your settings.

You can choose the address you want to send email from under Settings  → Personal data, signature, picture. This alias will be used by default for all messages.

You can also use your phone number as an alias.

To specify an alias for a specific message, click the address on the compose message page and select the alias from the drop-down list in From.

I keep receiving the message “Message cannot be sent because it looks like spam”.

If you receive the error message "Message cannot be sent because it looks like spam" (“Spam limit exceeded” or “Message rejected under suspicion of SPAM”) or a prompt to enter a captcha code, this may be caused by the following:

Messages that are similar or use a template are sent out

Messages that are similar, use a template, or contain commercial or advertizing proposals are sent from your mailbox. Yandex.Mail doesn't allow you to send these types of email. Our service is intended for actual communication between people.

Tip. If you want to send out mass emails to your partners or clients, please use our special mailing services.
The daily limit on how many emails you can send was reached

Every day a huge number of emails can be sent from your mailbox, which can be regarded as spam. The emails can be sent both with your involvement and without your knowing about it.

In order to avoid this, Yandex has limits on emails sent per day.

Yandex.Mail limits

You can send up to 500 emails from one mailbox in a 24-hour period. If the email has several recipients, then each individual email sent counts separately towards your total.

Additional limitations are set on the number of recipients:

Number of recipients Restriction
Total for all email in a 24-hour period 500
In one email sent from the site 50
In one email sent from a mail client or over SMTP 35
Note. Limits can be lowered if Anti-Spam notices the mass emailing of similar messages, templates, spam, advertising, or commercial offers.
Restrictions on Yandex.Mail for domains

You can send 3000 * emails from one mailbox in a 24-hour period. If you entered several recipients, a separate email is sent to each of them.

Additional limitations are set on the number of recipients:

Number of recipients Restriction
Total emails in 24-hour period (from one mailbox) 3000 *
Total emails in 24-hour period (from all mailboxes of a single domain) 5000 *
In one email sent from the site 50
In one email sent from a mail client or over SMTP 35
* Only external recipients are considered. Owners of mailboxes in this domain are not considered.
Note. Limits can be lowered if Anti-Spam notices the mass emailing of similar messages, templates, spam, advertising, or commercial offers.
Your account was marked as suspicious

Our security system flagged your account as suspicious. Usually this happens if you didn't link a phone number to your mailbox or a fake name was entered in your Yandex.Passport.

Emails are sent to non-existent addresses.

A large number of emails were sent to nonexistent addresses from your mailbox. If email is sent to an address that doesn't exist, you receive an automatic non-delivery report .

We received a complaint about a mailing sent from your email address

We received several complaints from users about spam sent from your email address.

If this occurred, sending email from your mailbox will be blocked. Only sending emails is blocked. You will be able to log in to Mail and receive emails. If you don't try to send email during this time, the block is automatically lifted after 24 hours — otherwise the block is extended for another 24 hours.

While you are waiting for the block to be removed, follow the recommendations below to avoid similar issues in the future:

  1. Check your computer for viruses using free antivirus programs, such as CureIt! from Dr.Web and Virus Removal Tool from “Kaspersky Lab”. Then change your password.
  2. Enter your valid personal information on your Yandex.Passport page and link your phone number to your account on the Mobile numbers page.
    Note. If you use Yandex.Mail for a domain, enter the exact data for all the domain mailboxes.
  3. Make sure the your recipients addresses are entered correctly and remain active.
  4. Make sure that recipients of your emails have voluntarily agreed to receive them.

My emails are delayed in getting to their recipients.

Delays can occur both on Yandex's servers and on the servers of your recipients. To determine where the delay occurred, write to our Tech Support using the form below. When filling out the form, include the properties of the delayed email from the recipient's mailbox.