Contacting the Yandex.Mail support team

Note. Yandex.Mail does not have a call center. We only contact users via email. This actually works better: you can easily attach screenshots and send your message properties, which helps us solve issues much faster.

To get the right expert to handle your issue, please describe your problem in detail.

What issue do you want to report?

You can find solutions in Errors with loading and displaying Yandex.Mail. If this didn't help, fill out our feedback form.

Define your problem:

You can find solutions in the I can't send email section. If this doesn't help, fill out our feedback form.

You can find solutions in the Problems viewing and receiving emails section. If this doesn't help, fill out our feedback form.

You can find frequently asked questions in Managing the email list. If this didn't help, fill out our feedback form.

You can find frequently asked questions in Translating messages. If this didn't help, fill out our feedback form.

For solutions, see Search doesn't work. If this doesn't help, fill out our feedback form.

For solutions, see Mail importer doesn't work. If this doesn't help, fill out our feedback form.

What filter isn't working for you?

For possible solutions, see Mail auto-sorter doesn't work. If this doesn't help, fill out our feedback form.

For possible solutions, see Problems with forwarding. If this doesn't help, fill out our feedback form.

For possible solutions see Auto-replies don't work. If this doesn't help, fill out our feedback form.

For possible solutions, see Problems with filters. If this doesn't help, fill out our feedback form.

What is your question about?

See frequently asked questions in Personal data. If this didn't help, fill out our feedback form.

See frequently asked questions in Managing contacts. If this didn't help, fill out our feedback form.

See frequently asked questions in Folders. If this didn't help, fill out our feedback form.

See frequently asked questions in Tags. If this didn't help, fill out our feedback form.

What is your question about?

What is your question about?

See frequently asked questions in Protecting your mailbox. If this didn't help, contact the Yandex.Passport support team.

See frequently asked questions in Mailbox security with Yandex.Mail. If this didn't help, fill out our feedback form.

What is your question about?

See frequently asked questions in Getting rid of spam. If this didn't help, fill out our feedback form.

All answers are provided in the Blacklisting section. If this didn't help, fill out our feedback form.

What kind of security threat?

See frequently asked questions in I see the warning that says "Yandex.Mail finds this message potentially malicious". If this didn't help, please contact our support team at abuse@yandex.ru.

See frequently asked questions in I receive other people's emails.

See frequently asked questions in Security certificate error. If this didn't help, fill out our feedback form.

See frequently asked questions in these sections: Configuring email clients on your computer, Microsoft Outlook, Mozilla Thunderbird, The Bat!, and Mail (macOS). If this didn't help, fill out our feedback form.

Do you use a mobile app or work with Yandex.Mail in a mobile browser?

If you are having problems with the Yandex.Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Tap Help and feedback under the folder list.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. Besides, when you send your request directly from the app, it lets the support specialists see some technical details that can help resolve the issue.

If the app crashes unexpectedly and you can't use it to contact us, please send the error message via the feedback form below.

If you've encountered a problem with the mobile version of Yandex.Mail, please contact us via the mobile Yandex.Mail feedback form:

  1. Tap the button in the upper left corner.
  2. Tap Help and feedback under the folder list.
  3. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile Yandex.Mail version, please use the feedback form in the mobile version rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. When you send a report via Yandex.Mail, our specialists can view all the relevant technical information to help you more effectively.

If you can't open the mobile version of Yandex.Mail and use it to contact us, please send the error message via the feedback form below.

See frequently asked questions in Tasks. If this didn't help, fill out our feedback form.