Feedback

Do you use a mobile app or work with Yandex.Mail in a mobile browser?

If you are having problems with the Yandex.Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Tap Help and feedback under the folder list.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. Besides, when you send your request directly from the app, it lets the support specialists see some technical details that can help resolve the issue.

If the app crashes unexpectedly and you can't use it to contact us, please send the error message via the feedback form below.

If you've encountered a problem with the mobile version of Yandex.Mail, please contact us via the mobile Yandex.Mail feedback form:

  1. Tap the button in the upper left corner.
  2. Tap Help and feedback under the folder list.
  3. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile Yandex.Mail version, please use the feedback form in the mobile version rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. When you send a report via Yandex.Mail, our specialists can view all the relevant technical information to help you more effectively.

If you can't open the mobile version of Yandex.Mail and use it to contact us, please send the error message via the feedback form below.