Mail

FAQ

How can I change my username?

You cannot change the username you created at registration with Yandex, but you can register a new one. To do this, complete the current authorization by clicking Log out in the account menu at the top right corner of the page and click Create a mailbox in the authorization block.

Attention! If you have registered a new mailbox and would like to have access to your old messages, set up the importer to collect mail from your old mailbox. You can add your old address as an additional address if you would like to send messages from both.

How can I change my password or the answer to my security question?

For security reasons, it is recommended to change your password every 6 months.

To change your Yandex password, open the account menu in the top right corner of the screen and click Change password.

Enter your current password and enter your new password twice for confirmation in the page that opens. Enter characters from the picture and click Done.

Attention! After your password is changed, all sessions on other computers initiated with your username will automatically be ended.

If you forgot your password, follow the password recovery procedure and specify your Yandex username or email address. You can recover your password by answering the security question, through SMS to your verified phone number or secondary email address.

You can change your security question or answer on Yandex.Passport by clicking Change security question/answer.

How can I change the Mail language?

To change the Mail interface language, go to Settings and select the required language in the left column.

In two-pane interface, you can also use the language switch on the bottom right corner of the page.

What are the size limitations when sending files?

The maximum size of attachments per message is 30 MB.

Attention!  Many mail services reject attachments of more than 10 MB. If you are not sure that your recipient can receive an attachment of more than 10 MB, send it in segments (in several messages) or add the required files to your message through Yandex.Disk.

Read Attachments for further details about adding files to messages.

How can I receive notifications about new messages?

You can use any of the methods below to learn that you have received a new message.

With a mobile device

You can learn about new messages on your mobile device through a special interface or with the Yandex.Mail mobile application.

With another email address

If you have several email addresses, you can receive notifications about new Mail at another address in the menu Settings Mail processing rules.

How can I delete my mailbox?

To delete your account:

  1. Go to Settings.
  2. Click delete on the bottom of the page:

  3. Enter the password to your Yandex account and confirm deletion.
Attention! All messages will be deleted together with your account. Messages addressed to this account will not be delivered.
Note. After deleting your mailbox, you will still be able to use your username to use other Yandex services.

If you would like to remove your Yandex account completely, see Removing your account.

What does "mail alias" mean?

When creating a Yandex account, you receive a mailbox in your country's domain, for example, “capt.kirk@yandex.ru”. Additional addresses in national domains ru (Russia), by (Belarus), kz (Kazakhstan), ua (Ukraine), and in the com domain are automatically linked to this mailbox. These addresses are the aliases of your primary email address.

Aliases are required to maintain the uniqueness of your username. If you registered on Yandex in Russia, a different user in Kazakhstan, Belarus or Ukraine cannot create a clone of your email box with the same username.

Note. If you have created a mailbox with a username that includes a period, for example,“capt.kirk”, “capt-kirk” will be created as an alias username in addition to domain aliases.

You can select which address you would like to send emails from in the section SettingsPersonal data, signature, portrait. This alias will be used by default for all messages.

You can also use your phone number as an alias.

To specify an alias for a specific message, click the address on the compose message page and select the alias from the drop-down list in From.

How can I view email properties?

By default, only the body of the message and the header including the fields From (From), To (To), Date (Date) and Subject (Subject)) are displayed in the user's mailbox.

The email properties can contain a detailed service information about the email message:

  • Exact time the message is sent and delivered
  • Encoding
  • Type of message
  • Message path from the sender's server to the recipient
  • Protocol through which the message is received

The information from the message properties can help you control spam or resolve a technical problem in your mailbox.

To view email properties in Yandex.Mail, click on the Details link and then Email properties.

You can also view email properties in any of the email clients that you use or in other email services

Viewing email properties in email clients

Mozilla Thunderbird

Open the email and click on Other actions Show source .

The Bat!

Right-click on the message and select SpecialSource text of the message.

Apple Mail

Select the message in the menu and go to ViewMessageLong headers.

Viewing email properties in other email clients

Gmail

Open the message and in the additional menu More select Show original.

Outlook.com

If you use Outlook.com, Hotmail.com, or Live.com, open the message, go to the Actions menu, and select View source text.

Yahoo

Open the message, go to the Actions menu, and select Full header.

How can I unsubscribe from mailing lists?

If you have subscribed to the mailing list of a website or service and do not wish to receive messages any more, you can unsubscribe directly from the mailbox. To do this, open any newsletter message and click Unsubscribe:

After you click the button, the selected message will be moved to Trash. Messages from this mailing list will stop coming to your mailbox.

Attention! If the unsubscribe procedure was unsuccessful (for example, a wrong unsubscribe link was provided in the message or the request was processed incorrectly by the website or service), messages from the mailing list will continue arriving in your mailbox but the messages will be filtered as Spam.

How can I take a screenshot?

Screenshot is a snapshot of the computer's or mobile device's screen which can be created with standard tools or a special program.

Read this special article about ways to take screenshots.

How can I copy a message from the error console?

Information from the error console can help resolve a technical problem with your mailbox caused by software conflicts (browsers, extensions and addons, firewalls, antivirus programs, etc.).

Chromium-based browsers (Yandex.Browser, Google Chrome)

To open the error console:

  1. Press keyboard shortcut Ctrl + Shift + I or select menu item ToolsDeveloper tools.
  2. Go to the Console tab.
  3. Go to the menu Filter Errors.

Run actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

For additional information, you can also take a screenshot of Network contents.

Internet Explorer 8 and higher

To open the error console:

  1. Press the F12 button or select menu option Developer tools.
  2. Go to the Console tab.
  3. Right-click the mouse in any area of the console and disable options Warnings, Messages and Log — leave only Errors.

Run actions that cause the error. If any messages appear in the console, right-click the mouse in any area of the right column and select item Copy all.

Mozilla Firefox

To open the error console, press the keyboard shortcut Ctrl + Shift + J or click the button in the right upper corner and select menu option Web developmentBrowser console. Make sure that the Errors option is checked on all tabs — just click on the icon on each tab.

Attention! If you click on the name of the tab itself rather than icon, you will disable the error control option. Make sure that control option is enabled (the tab is highlighted blue).

Run actions that cause the error. If any messages appear in the console window, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

Firebug

You can install Firebug, an addon for Mozilla Firefox, which has advanced features for the built-in error console.

Click the icon in the top right corner of the screen to open the Firebug console. In the window that opens, go to Console.

Run actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

For additional information, you can also take a screenshot of Network contents.

Opera

Enable the error console Click the Opera button in the top left corner and select More toolsEnable developer tools.

To open the error console, press Ctrl + Shift + I or go to the menu Developer toolsWeb inspector. In the window that opens, go to Console.

To open the error console:

  1. Press keyboard shortcut Ctrl + Shift + I or select menu item Developer toolsWeb-inspector.
  2. Go to the Console tab.
  3. Go to the menu Filter Errors.

Run actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

Safari

Enable the error console To do this, click in the top right corner of the screen, open the menu PreferencesAdvanced, and check Show Develop menu in menu bar.

To open the error console, press Ctrl + Alt + C or in the top right corner of the screen, select DevelopShow Error console. In the window that opens, go to Console.

Run actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

For additional information, you can also take a screenshot of Network contents.

How can I enable Java or JavaScript in different browsers?

For Yandex.Mail to work correctly, you need to enable JavaScript support in your browser.

Yandex.Browser

  1. Open the Settings menu and click Show advanced settings on the bottom of the page.
  2. Click Content settings. In Javascript, check Allow JavaScript on all websites.
  3. Click OK to save changes.

Google Chrome

  1. Open the Settings menu and click Show advanced settings on the bottom of the page.
  2. Click Content settings. In Javascript, check Allow all sites to run JavaScript.
  3. Click Done to save changes.

Internet Explorer 6 and higher

  1. Open the menu Service Browser properties.
  2. In the Security tab, select the Internet zone and click Custom level.
  3. Set Active Scripting and Run scripts of Java applications to Enable.
  4. Click OK to save changes and restart Internet Explorer.

Mozilla Firefox

In Mozilla Firefox 23 and higher, you do not need to enable JavaScript manually as it is enabled by default.

Opera

  1. Open OperaSettings.
  2. On the Web-sites tab in the section Javascript set value Allow JavaScript execution.

Safari

  1. Click the icon in the top right corner of the screen and open PreferencesSecurity.
  2. In Web content, check Allow Java and Enable JavaScript.

What does the “read-only” mode mean?

If Mail is undergoing maintenance, you will see a message at the top of the page (a two-pane interface) or on the bottom left corner (a three-pane interface).

During maintenance, your mailbox is only available for sending messages or viewing those you have already received. You cannot make any changes, for example, by moving messages to other folders or changing mailbox settings.

The “read-only” mode may display an outdated status of your mailbox. If you have received or sent messages, they will not appear in the list of messages until maintenance has been completed.

On completion of maintenance, mailbox details will be updated and all messages received and sent during maintenance will be visible.

How can I disable senders' profile pictures?

If you do not wish to see senders' profile pictures in each line of the message list, open Settings Other parameters, uncheck show senders' profile pictures and save changes.

Why am I required to enter captcha numbers during authorization?

Captcha numbers appear when logging into your mailbox if:

  1. A wrong username or password has been entered several times in a row. Check if you are entering correct details. If you are using a mail program or a built-in email client in Opera, make sure your details are entered correctly.
  2. If your LAN settings allow several users to use one network address, Yandex identifies them as one visitor. In this event, captcha numbers may appear if other users in your network unsuccessfully attempted to log into Yandex. Contact your network administrator to resolve the problem.

You are also recommended to check your computer for viruses as some malware is used for automatic password matching.

Why do my personal folders not appear in the list of folders?

Please check if your personal folders are in the general list of folders in mailbox settings. If you see all your folders there but they do not appear when you view the list of messages, it means the list of personal folders is collapsed. To expand it, click the corresponding icon.