Logging in and out

Opening your mailbox

You can log in to your mailbox from any device connected to the internet. To do this, type mail.yandex.com into your browser's address bar, enter your Yandex username and password, and click Log in. If you use two-factor authentication, you need a one-time password generated by the Yandex Key app. To learn more, see Log in to Yandex.

You can set up quick access to Yandex Mail, logging in to Yandex Mail without a password or by phone number, and use incognito mode when you log in from someone else's device.

Quick access to Yandex Mail

To access your mailbox quickly, bookmark the Yandex Mail page or make it your browser's home page.

If you want a new email page to open in Yandex Mail whenever you click an email address on any website, set up mailto link handling.

Logging in without a password

To log in to Yandex Mail without entering a password from Yandex ID, set up additional methods to log in to your account:

  • Via a social network you're already registered in.

    To set up this method, you'll need to provide Yandex Mail access to your social network profile. Yandex won't use your profile in any way without your consent.

  • Using a QR code: If you have two-factor authentication enabled, you'll need a one-time password generated by the Yandex Key app. If you don't, you'll need to install the Yandex app.

  • By SMS: You'll need to link a phone number to your Yandex ID.

Logging in by phone number

If you registered with a phone number, enter it as your username when logging in to any Yandex service. Then, enter the code from the SMS, as well as your first and last name, and choose an account.

If you haven't linked a phone number, link one to your Yandex ID and turn on the Phone number as a login option. Then, go to Account management, choose Passwordless login in the Passwords and authorization section and turn on the SMS option.

Logging in from someone else's device

If you went online from someone else's device and don't want the browser to save your username and password, use the in-browser Incognito mode.

To do this, type mail.yandex.com in your browser's address bar, enter your Yandex username and password, and click Log in.

Switching between accounts

If you have several Yandex accounts, you can switch between them without re-entering your username and password:

You can select an account in Yandex Mail, Yandex Calendar, and other Yandex services that support this feature. The selected account is considered your main one: using it, you'll be authorized on services that don't support switching yet.

You can add no more than 15 accounts to the list. To remove an account from the list, switch to that account and click Log out of Yandex services in the menu. The current account will disappear from the list, and you'll automatically switch to the next one.

To remove multiple accounts from the list:

  1. Click Add user.
  2. Click in the upper-left corner.
  3. Click to the right of the account you want to remove.
  4. In the menu that appears, click Log out and remove from the list.

Logging out of your mailbox

Open the account menu in the upper-right corner of the screen and click Log out of Yandex services.

If you forgot to log out of Yandex Mail on someone else's device, open Yandex ID and click Log out from all devices under Devices.

Attention. To log in to Yandex services again, you will have to re-enter your username and password on each device.

How can I change my password or the answer to my security question?

For security reasons, it is recommended to change your password every 6 months.

To change your Yandex password, open your account menu in the upper-right corner of the screen and click Change password.

Enter your current password and enter your new password twice for confirmation in the page that opens. Enter the characters from the image and click Save.

If you have a mailbox on e1.ru or e-mail.ru, try restoring your mailbox password in your personal account on the portal's website or contact its admins. If you have a QIP mailbox, unfortunately, you can't recover your password.

Attention. After your password is changed, all sessions on other computers initiated with your username will automatically be ended.

If you forgot your password, follow the password recovery procedure and specify your Yandex username or email address. You can recover your password by answering the security question, getting an SMS sent to your secure phone number, or using a secondary email address.

You can change your security question or answer in the Yandex ID settings by clicking Change security question.

I can’t log into mail

Select your problem:

To learn more about restoring access, see Help for Yandex ID.

I have a mailbox on QIP, e1.ru, or e-mail.ru.

If you have a QIP mailbox, unfortunately, you can't recover your password. Yandex Mail doesn't have the data necessary to restore the password for your QIP mailbox.

If you have a mailbox on e1.ru or e-mail.ru, try restoring your mailbox password in your personal account on the portal's website or contact its admins.

Read the tips in Help for Yandex ID.

Read the tips in Help for Yandex ID.

Read the tips in Help for Yandex ID.

Yandex freezes the mailbox if it hasn't be used for over 24 months. Learn what to do if this happens in Freezing inactive mailboxes.
Sometimes a Yandex Mail page doesn't load and you see error messages:
  • “An error occurred”.
  • “Try refreshing the browser tab or just wait a few minutes and try again”.

  • “Please wait...”

  • “It is taking a long time to load the page”.

  • “Try refreshing the page or using the light version of Mail”.

This usually occurs for the following reasons:

Extensions block Yandex Mail

Yandex Mail may not work properly due to certain browser extensions or add-ons. You can temporarily disable them to determine if this is the case. If ad blockers or antivirus extensions are causing problems with Yandex Mail, then you can add the Mail page to the list of exceptions for that particular extension.

You are using an outdated browser

An outdated browser may not support the technologies used for quickly and easily loading pages. Install the latest version of your browserthe latest version of your browser.

Internet connection has slowed down

Close all browser tabs other than Yandex Mail. Turn off the apps that use the internet and reload the page.

There is a problem with the network connection

To check this, open Yandex Mail using mobile internet. If no errors occur, contact your provider's support team. If you use work email, tell your system administrator about the problem.

The wrong compatibility mode is selected in Internet Explorer 8 and higher.

Compatibility mode in Internet Explorer 8 and higher may cause errors.

Set the Browser mode and Document mode to match your browser version.

  1. Press the F12 button or select menu option Developer tools.
  2. Click the icon and choose your browser version.
    Note. If you use Internet Explorer 11 and higher, choose Edge.
Read the tips in Help for Yandex ID.