Logging in and out
Opening your mailbox
You can log in to your mailbox from any device connected to the internet. To do this, type mail.yandex.com into your browser's address bar, enter your Yandex username and password, and click Log in. If you use two-step verification, you need a one-time password generated by the Yandex.Key app to log in.
If you want to log in using your social network profile (such as Facebook), you have to grant Yandex access to your personal information.
To learn more, see Log in to Yandex.
Switching between accounts
If you have several Yandex accounts, you can switch between them without re-entering your username and password:
You can select an account in Mail, Passport and other Yandex services that support this feature. The selected account is considered the main one: using it, you will be authorized on services which do not yet support switching.
No more than 15 accounts can be added to the list. To remove an account from the list, switch to that account and in the account menu in the upper-right corner, click Sign out of Yandex services. The current account will disappear from the list, and you switch automatically to the next one.
To remove multiple accounts from the list:
- Click Add user.
- Click in the upper-left corner.
- Click to the right of the account you want to remove.
- In the menu that appears, click Log out and remove from the list.
Logging out of your mailbox
Open the account menu in the upper-right corner of the screen and click Log out of Yandex services.
If you forgot to log out of Yandex.Mail on someone else's device, open Yandex.Passport and click the Log out from all devices link under Sign in and device history.
How can I change my password or the answer to my security question?
For security reasons, it is recommended to change your password every 6 months.
To change your Yandex password, open your account menu in the top-right corner of the screen and click Change password.
Enter your current password and enter your new password twice for confirmation in the page that opens. Enter characters from the picture and click Save.
If you forgot your password, follow the password recovery procedure and specify your Yandex username or email address. You can recover your password by answering the security question, getting an SMS sent to your secure phone number, or using a secondary email address.
You can change your security question or answer in Yandex.Passport by clicking Change security question.
I can’t log into mail
Select your problem:
To learn more about restoring access, see Help for Yandex.Passport.
If you have a QIP mailbox, unfortunately, you can't recover your password. Yandex.Mail doesn't have the data necessary to restore the password for your QIP mailbox.
- “An error occurred”.
“Try refreshing the browser tab or just wait a few minutes and try again”.
“It is taking a long time to load the page”.
“Try refreshing the page or using the light version of Mail”.
This usually occurs for the following reasons:
- Extensions block Yandex.Mail
Yandex.Mail may not work properly due to certain browser extensions or add-ons. You can temporarily disable them to determine if this is the case. If ad blockers or antivirus extensions are causing problems with Yandex.Mail, then you can add the Mail page to the list of exceptions for that particular extension.
- You are using an outdated browser
An outdated browser may not support the technologies used for quickly and easily loading pages. Install the latest version of your browser.
- Internet connection has slowed down
Close all browser tabs other than Yandex.Mail. Turn off the apps that use the internet and reload the page.
- There is a problem with the network connection
To check this, open Yandex.Mail using mobile internet. If no errors occur, contact your provider's support team. If you use work email, tell your system administrator about the problem.
- The wrong compatibility mode is selected in Internet Explorer 8 and higher.
Compatibility mode in Internet Explorer 8 and higher may cause errors.
Set the Browser mode and Document mode to match your browser version.
- Press the F12 button or select menu option Developer tools.
- Click the icon and choose your browser version.Note. If you use Internet Explorer 11 and higher, choose Edge.