Creating and sending emails

To create a new email, click in the upper mailbox menu.

Enter the recipient's address in the To field or select the contact from the address book. As soon as you start typing the first letters of a name, surname, or email address, you will see a list of matching contacts.

To search names or surnames, you can use Cyrillic instead of Latin characters and vice versa. For example, to send your Russian friend “Ivan Petrov” an email, you can start typing his name using the Latin “I” or the Cyrillic “И”. Recipients you have recently corresponded with will appear at the top of the list.

Note. If in addition to the names of the senders and recipients in the To field, you also want to see their email addresses, follow these steps:
  1. Go to the Settings → menu in Contacts.
  2. Uncheck the option Show names of recipients and senders instead of email addresses.
  3. Click save changes.

To move an address from the To field to another field (for example, Cc), drag the address you need by pressing and holding the left mouse button.

    Sending messages to several recipients

    You can send your message to several recipients at one time. To do this, enter several addresses separated by commas and spaces in the To field. For example: cheshire.katze@yandex.com, just.mad.hatter@yandex.com, just.white.rabbit@yandex.com.

    Note. You can't send an email to more than 35 recipients.

    If you have one main recipient and several optional recipients, type the main address in the To field and then type the remaining addresses in the Cc field.

    Every recipient will be able to see all the addresses entered in the To and Cc fields. If you want to hide certain addresses, then simply move them to the Bcc field.

    Attention. A recipient entered in the Bcc field may not get your email because some spam filters delete these types of emails.

    Send a message from another address

    If you want to send a message to a recipient from another email address, then specify your alternative email address on the Email addresses page.Once you've confirmed, you can use an alternate email address in the From field in addition to your email alias on Yandex.

    Cc an email by SMS

    You can send a copy of your message to the recipient's mobile device, free of charge.

    The following restrictions apply to sending SMS's:

    • Only one recipient should be listed in the To field.
    • a Cc can only be sent by SMS to one number
    • you cannot send a Cc in an SMS to yourself.

    Click SMS copy in the To field (next to the recipient's name). If your mobile phone number is not linked to your mailbox, then you have to verify it first.

    If a contact's phone number is listed in your address book, then the number will be automatically copied to the SMS field. You can also manually enter a mobile number.

    Attention. Carefully check your data. Make sure that both the email address and the phone number belong to the same person.

    After you send the email, the recipient will get an SMS with a link to it.

    If you added an attachment to the message, it will also be available to the recipient via the link.

    Templates

    If you frequently send similar or identical messages (e.g., invitations or CVs), you can save them as templates. Unlike drafts, templates will not disappear once your message is sent. All templates are reusable, so you can easily compose template-based emails to your partners, colleagues, or friends.

    To create a template, open the message creation form and then click Template in the Subject field:

    Click New template, specify a subject, and then type the message body. You can also add an attachment here.

    Once the template is ready, click Save template. Now you can open the necessary template directly when composing a message. Just click the Template link and select one from the list.

    All templates you have created are stored in a separate subfolder in Drafts and contain only subject, attachments, and text in the message body (without recipients).

    Additional features

      Format text

      The formatting panel lets you make text bold or put it in italics, change the color or font size, create bulleted or numbered lists, and so on.

      If you want to disable formating, click Without formating (to the right of the toolbar).

      Drafts

      When you write an email, all changes you make are automatically saved as a draft every 10 seconds. You can put aside an email you're writing and edit it later. To edit a draft, simply go to the Drafts folder and open the last saved version of your message.

      Message delivery notification

      If you want to get a delivery notification, click (below the input field) before you send the email.

      Once the message is successfully delivered, a report will be sent to your mailbox.

      Attention. The report confirms that the email arrived in the recipient's mailbox, but does not tell you whether or not it was read.

      Reminder about resending

      When you send an important message that needs a reply from a recipient, you can set up a reminder about resending this message. Just click (under the input field) before you send it.

      If your recipient does not respond in 5 days, you will receive a reminder to send the message again.

      To view all your messages that have not yet received a response, click under the list of folders.

      Delayed delivery

      If you want your message to be sent on a certain date and time:

      1. Click (under the input field).
      2. Enable the send <when> at <what time> option.
      3. Set the date and time when you want the message to be sent.
      Note. You can postpone sending your email for up to one year from the current date.

      Problems sending emails

        The email was sent, but it did not reach the recipient

        Русский English Українська Türkçe

        Check if the email is in your Sent folder. If the email is not there, an error might have occurred while sending the email – try sending it again.

        If you have sent a message from your Yandex mailbox but it has been rejected by the recipient's mail server, you will get an automatic report from “Mailer-Daemon” with reasons for non-delivery and the name of the server which rejected passing the message to its destination.

        You'll see the reason for non-delivery in the email list.

        If the problem is with the address or text of the email, then Yandex.Mail offers to fix this on the page where you can read the report.

        An email may not be delivered for the following reasons:

        The email was sent to an address that doesn't exist

        If the report contains the following strings, the message has been sent to a non-existing address:

        • “User not found”
        • “User unknown”
        • “No such user here”
        • “Bad destination mailbox address”
        • “Bad destination system address”
        • “Bad destination mailbox address syntax”
        • “Unrouteable address”
        • “Invalid mailbox”
        • “Mailbox unavailable”
        • “Invalid recipient”
        • “DNS: no such domain”
        • “Host or domain name not found”
        • “The email account that you tried to reach does not exist”

        Make sure the recipient's address does not include extra punctuation marks, spaces, or quotation marks. Confirm the recipient's email address and resend the message.

        The recipient's mailbox is full

        If the report contains the following strings, there is no space in the recipient's mailbox to accept your message:

        • “Over quota”
        • “Inbox full”
        • “Quota exceeded”
        • “Recipient's mailbox is full”
        • “User has exhausted allowed storage space”
        • “Error writing message: Disk quota exceeded”
        • “Account is full”

        Try to contact the recipient by an alternate means of communication to report the problem.

        The recipient's address is blocked by his or her mail service.

        If the report contains the following strings, the recipient's mail service has blocked his or her account for some reason and does not allow messages to be delivered to this address:

        • “Sorry, your message to <email> cannot be delivered. This account has been disabled or discontinued”.
        • “Your email has been returned because the intended recipient's email account has been suspended. The account must be re-activated to receive incoming messages”.
        • “User account disabled for being inactive”.
        • “Target address blocked due to policy violation”.

        Try to contact the recipient using an alternate means of communication and telling him or her about the problem, as well as to find out the reason why the administration blocked the recipient's mail service.

        The recipient's mail server does not accept large messages.

        If the report contains the following strings, the attachment you are sending in the message cannot be accepted due to size limitations of the recipient's mail server:

        • “Message size exceeds fixed maximum message size”
        • “Message size 4615244 exceeds size limit 3145728 of server<server name>;
        • “Message file too big”
        • “Message size exceeds fixed limit”

        Upload your attachment to Yandex.Disk and send the recipient a public link to download the file.

        The recipient's mail server treats emails as spam

        If the report contains the following strings, your message contents have been treated by the recipient's mail server as spam:

        • “Message rejected under suspicion of SPAM”
        • “Sorry, message looks like SPAM to me”
        • “Message rejected as spam by Content Filtering”
        • “Message rejected See http://mail.google.com/support/bin/answer.py?answer=69585 for more information”.

        Try to contact the recipient or his/her mail service administration by an alternate means of communication to report the problem.

        If you are sending legitimate messages to your website users or subscribers, please read Yandex requirements for honest mailing lists.

        Yandex mail server is blacklisted.

        If the report contains the following strings, Yandex mail server has been entered in the DNSBL blacklist:

        • “Recipient address rejected: Blocked by external RBL”
        • “Email from <IP_host> is currently blocked by Verizon Online's anti-spam system”
        • “Client host [<IP_host>] blocked using bl.spamcannibal.org; blocked, See: http://www.spamcannibal.org/cannibal.cgi?page=lookup&lookup=<IP_host>;
        • “Email blocked by SPAMCANNIBAL — to unblock see...”
        • “Your server IP address is in the bl.spamcannibal.org database, bye”
        • “Client host [<IP_host>] blocked using dnsbl-1.uceprotect.net; IP <IP_host> is UCEPROTECT-Level 1 listed. See http://www.uceprotect.net/rblcheck.php?ipr=<IP_host>”
        • “Your host [<IP_host>] is blacklisted by dnsbl.sorbs.net. Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?<IP_host>.

        You can try deleting Yandex's email server address from the black list manually by clicking on the link in the report. You can also write to us using the form below and forward us the complete text of the report you received.

        Also, try to contact the recipient or his/her mail service administration by an alternate means of communication to report the problem.

        A “loop” was detected in sent messages.

        If the report contains the following strings, there is loop in forwarded messages caused by inadequate forwarding rules or the message importer:

        • “Mail for <recipient's email address> loops back to me”
        • “Loop detected! Message rejected”
        • “Our servers have detected a mail loop”

        Check the forwarding rules and importers on all mailboxes that you are using. If you are sure the problem is not on your end, contact the recipient by an alternate means of communication to report the problem.

        Forwarding prohibited

        If the report contains the following strings, the recipient's mail server does not recognize Yandex.Mail mail servers because the MX entry is not configured properly:

        • “Relay not permitted”
        • “Sorry, relaying denied from your location”

        Try to contact the recipient or his/her mail service administration by an alternate means of communication to report the problem.

        Error verifying the sender

        If the report contains the line “Sender verification failed”, it means that the Yandex.Mail server didn't pass the sender's verification of the recipient's mail service. To resolve the problem, contact the administration of the recipient's mail service and ask them to enter Yandex.Mail email addresses into the whitelist of the sender verification service.

        I cannot send an email to a Yandex address

        Русский English Українська Türkçe

        If you have sent a message to a Yandex mailbox which has been rejected by Yandex mail server, you will receive an automatic report from “Mailer-Daemon” with reasons for non-delivery and the name of the server which rejected further passage of the message to its destination.

        Note. If you have sent the message from your Yandex mailbox and it has been rejected by the recipient's mail server, you can view a list of possible causes in the articleThe email was sent, but it did not reach the recipient.

        The following reasons for non-delivery may be indicated in the automated report:

        No such user

        If the report contains the following strings, the message has been sent to a non-existing address:

        • “No such user”
        • “No correct recipients”
        • “Bad recipient address syntax”
        • “Bad address mailbox syntax”
        • “Recipient address rejected: need fully-qualified address”

        Make sure the recipient's address does not include extra punctuation marks, spaces, or quotation marks. Confirm the recipient's email address and resend the message.

        Message rejected under suspicion of SPAM

        If the report contains the string “Message rejected under suspicion of SPAM”, it means that an Anti-spamservice recognized the contents of your email as spam.

        If only spam is coming from your mailbox, Yandex mail server will block receipt of messages from it for 24 hours. In this event, the non-delivery report will contain the string “Client host [<IP_host>] blocked using spamsource.mail.yandex.net; see...” or “Blocked by spam statistics — see...”.

        Note. If you are sending legitimate messages to your website users or subscribers, please read Yandex requirements for honest mailing lists.
        Error: too many recipients

        If there is the following string in the report: “Error: too many recipients”, your email has too many recipients: more than 35 addresses in fields To, Cc and Bcc. Edit the list of recipients and try again.

        Message size exceeds fixed limit (Error: message file too big)

        If the report contains the string “Error: message file too big” or “Message size exceeds fixed limit”, the attachment you are sending in the message cannot be accepted by Yandex mail server because of size limitations.

        The maximum size of messages with attachments that can be sent to Yandex mailboxes is 30 MB.

        Message infected by virus

        If the report contains the string “Message infected by virus”, your message has been marked by Yandex mail server as being infected by a virus.

        Target address blocked due to policy violation

        If the report contains the string: “Policy rejection on the target address”, it means that the account of your email recipient was blocked due to a violation of the user agreement. Try to contact the recipient by an alternate means of communication to report the problem.

        If you are the owner of the address to which the message has been sent, you can unblock it yourself. Fill in appropriate information about yourself on Modify personal information and go through the unblocking procedure.

        The recipient has exceeded their message rate limit. Try again later

        If the report contains the string “The recipient has exceeded their message rate limit. Try again later”, message delivery to the recipient's address has been suspended due to a large number of messages received by his/her mailbox at the current time. Try to send the message again in 24 hours.

        Mailbox size exceeded

        If the report contains the string “Mailbox size exceeded”, the recipient's mailbox has no space left to accept your message. Try to contact the recipient by an alternate means of communication to report the problem.

        Error: timeout exceeded

        If the report contains the string “Error: timeout exceeded”, your mail server has taken too long to respond to system commands and Yandex mail server has terminated the attempt to establish a connection and deliver the message. Try to contact your mail service administration by an alternate means of communication to report the problem.

        Error: too many connections

        If the report contains the string “Error: too many connections”, your mail server has currently created a large number of requests to the Yandex mail server. This increases load and slows down the system. Try to contact your mail service administration by an alternate means of communication to report the problem.

        EHLO requires domain address (HELO requires domain address)

        If the report contains the string “EHLO requires domain address” or “HELO requires domain address”, your mail server incorrectly provided its name when attempting to deliver the message. This error may be returned when invalid characters are used in the system name of the sender's computer in accordance with RFC 2821 and RFC 1045 standards.

        Contact your system administrator to resolve this problem.

        501 5.5.4 “Syntax: MAIL FROM: <email address>”

        This line of the report means that the mail from sequence was not entered correctly. Try contacting your mail service administration using a different email address to report this problem.

        501 5.5.4 “Wrong param”
        This line of the report means that an incorrect parameter was entered. Try contacting your mail service administration using a different email address to report this problem.
        502 5.5.2 “Syntax error, command unrecognized”

        This line of the report means that a command was entered incorrectly Try to contact your mail service administration by an alternate means of communication to report the problem.

        Emails are sent from a different Yandex address

        If your emails are sent from an address on @yandex.com or @ya.ru instead of @yandex.ru, it means that the wrong mail alias is selected in your settings.

        You can select which address you would like to send emails from in the section Settings → Personal data, signature, portrait. This alias will be used by default for all messages.

        You can also use your phone number as an alias.

        To specify an alias for a specific message, click the address on the compose message page and select the alias from the drop-down list in From.

        I received a message that "The email can't be sent"

        If you received a message that "Your email can't be sent" (“Spam limit exceeded”) or you have to enter a CAPTCHA, it is probably due to one of the following reasons:

          You are mailing out commercial offers

          A large quantity of emails that are of the same type or based on a template are sent from your mailbox, and/or emails containing commercial offers or ads. Yandex.Mail doesn't allow you to send these types of emails. Our service is intended for actual communication between people.

          Tip. If you want to send out mass emails to your partners or clients, please use our special mailing services.

          If you send out mass emails of the same type, then attempts to send emails from your mailbox will be blocked. The block will only apply to attempts to send messages; you can still log in to your Yandex.Mail and get your emails. The block will be lifted automatically in 24 hours if you don't attempt to send messages during that time. Otherwise it will be continued for another 24 hours.

          If you are sure that you haven't sent out mass emails in the last few days, then check that your computer doesn't have a virus using one of the free antivirus programs. CureIt! from Dr.Web and Virus Removal Tool“ from Kaspersky Lab ”. Then change your password.

          The daily limit on how many emails you can send was reached

          Every day a huge number of emails can be sent from your mailbox, which can be regarded as spam. The emails can be sent both with your involvement and without your knowing about it.

          In order to avoid this, Yandex has limits on emails sent per day. There are two such types of restrictions: one on the number of emails sent and one on the number of email recipients.

          If you reached one of these limits, then attempts to send emails from your mailbox will be blocked. The block will only apply to attempts to send messages; you can still log in to your Yandex.Mail and get your emails. The block will be lifted automatically in 24 hours if you don't attempt to send messages during that time. Otherwise it will be continued for another 24 hours.

          You can send up to 500 emails from one mailbox in a 24-hour period. If the email has several recipients, then each individual email sent counts separately towards your total.

          The following restrictions apply to the number of recipients:

          Number of recipients Restriction
          Total for all emails in a 24-hour period 500
          Emails sent through a website 50
          Emails sent through a mail service 35

          If you are sure that you haven't sent out mass emails in the last few days, then check that your computer doesn't have a virus using one of the free antivirus programs. CureIt! from Dr.Web and Virus Removal Tool“ from Kaspersky Lab ”. Then change your password.

          Your account was marked as suspicious

          Our security system flagged your account as suspicious. Usually this happens if you didn't link a phone number to your mailbox or a fake name was entered in your Yandex.Passport.

          If we flagged your account as suspicious, then attempts to send emails from your mailbox will be blocked. The block will only apply to attempts to send messages; you can still log in to your Yandex.Mail and get your emails. The block will be lifted automatically in 24 hours if you don't attempt to send messages during that time. Otherwise it will be continued for another 24 hours.

          To clear up this problem, enter your actual personal information on your Yandex.Passport page and link your phone number to your account on the Phone numbers page.

          Emails are sent to non-existent addresses.

          A large number of emails were sent to nonexistent addresses from your mailbox. Make sure the your recipients addresses are entered correctly and remain active.

          In this case, attempts to send emails from your mailbox will be blocked. The block will only apply to attempts to send messages; you can still log in to your Yandex.Mail and get your emails. The block will be lifted automatically in 24 hours if you don't attempt to send messages during that time. Otherwise it will be continued for another 24 hours.

          If you are sure that you haven't sent out mass emails in the last few days, then check that your computer doesn't have a virus using one of the free antivirus programs. CureIt! from Dr.Web and Virus Removal Tool“ from Kaspersky Lab ”. Then change your password.

          We received a complaint about a mailing sent from your email address

          We received several complaints from users about spam sent from your email address. Make sure that recipients of your emails have voluntarily agreed to receive them.

          In this case, attempts to send emails from your mailbox will be blocked. The block will only apply to attempts to send messages; you can still log in to your Yandex.Mail and get your emails. The block will be lifted automatically in 24 hours if you don't attempt to send messages during that time. Otherwise it will be continued for another 24 hours.

          If you are sure that you haven't sent out mass emails in the last few days, then check that your computer doesn't have a virus using one of the free antivirus programs. CureIt! from Dr.Web and Virus Removal Tool“ from Kaspersky Lab ”. Then change your password.

          My emails are delayed in getting to their recipients.

          Delays can occur both on Yandex's servers and on the servers of your recipients. To determine where the delay occurred, write to our Tech Support using the form below. When filling out the form, include the properties of the delayed email from the recipient's mailbox.