Technical help

How can I change the Yandex.Mail language?

There are a few different ways to change your Yandex.Mail interface language:

On the email page

Flip the language switch in the lower right corner of the page:

In Yandex.Mail settings

Go to All settings and select a language in the left column.

How can I receive notifications about new messages?

You can use any of the methods below to learn that you have received a new message.

  1. With pop-up browser notifications
  2. With a mobile device
  3. With another email address

With pop-up browser notifications

You can receive notifications about new messages as soon as they reach your mailbox. Such notifications will be displayed, even if the Yandex.Mail tab is closed.

Note. Pop-up notifications are supported in the following browsers: Yandex (16.6 and above), Google Chrome (52 and above) and Mozilla Firefox (46 and above).

Select your browser:

Yandex.Browser

To enable notifications, click Allow in the automatic message https://mail.yandex.ru requires user consent to display notifications.

If you clicked Block or accidentally closed the message, you can enable notifications manually:

  1. Open the Settings menu.
  2. Click Show advanced settings at the bottom of the page.
  3. Click Reset settings in Reset settings.
  4. Click Configure notifications in Notifications.
  5. Click Notifications enabled in Yandex.Mail.
Google Chrome

To enable notifications, click Allow in the automatic message https://mail.yandex.ru requires user consent to display notifications.

If you clicked Block or accidentally closed the message, you can enable notifications manually:

  1. Open the Settings menu.
  2. Click Show advanced settings at the bottom of the page.
  3. Click Reset settings in Reset Settings.
  4. Click Content settings in Privacy.
  5. Click Manage exceptions in Notifications.
  6. Type https://mail.yandex.com in the Host name template.
  7. Click Allow in the Behavior dropdown list.
  8. Click Done.
Mozilla Firefox

To enable notifications, select Always receive in the automatic message Do you want to receive notifications from this site?.

If you clicked Not now or accidentally closed the message, you can enable notifications manually:

  1. Open  → Options.
  2. Go to the Content tab.
  3. Click Select... in Notifications.
  4. Select https://mail.yandex.com in the list of sites.
  5. Click Delete site, and then Save changes. Yandex.Mail will display an automated message again.
You can only set notifications for emails from certain folders. To do so:
  1. Go to All settings  → Other.
  2. Click Show new message notifications in browser in Notifications.
  3. Click the folders you need in the list.
  4. Save the changes.

With a mobile device

You can learn about new messages on your mobile device through a special interface or using the mobile application for “Yandex.Mail”.

With another email address

If you have several email addresses, you can configure receiving notifications of new Yandex.Mail email at another address in the menu Settings  → Message filters.

How can I delete my mailbox?

Attention. If you can't remember your security question answer or you don't have access to the phone number you listed, then you can't delete your mailbox. See the Change phone number section for more information. See I don't remember the answer to my security question for information on what to do.

To delete your account:

  1. Go to Settings.
  2. Click delete on the bottom of the page:

  3. Enter your Yandex account password and confirm that you want to delete it using one of the following methods:
    • enter the code you received on your phone via SMS
    • answer the security question
Attention. All messages will be deleted together with your account. Messages addressed to this account will not be delivered.
Note. After deleting your mailbox, you will still be able to use your username to use other Yandex services.

If you would like to remove your Yandex account completely, see Removing your account.

How can I view message headers?

By default, only the body of the message and the header showing From, To, Date, and Subject are displayed in the user's mailbox.

The full message headers contain detailed information about the email message:

  • Exact time the message was sent and delivered
  • Encoding
  • Message type
  • Message path from the sender's server to the recipient
  • Protocol used for receiving the message

Information from the message headers can help fight spam or resolve a technical issue with your mailbox.

To view the full message headers in Yandex.Mail, click on the page for reading the message, and choose Message headers.



You can also view the full source of the message in any of the email clients that you use or in other email services.

Viewing message headers in email clients

Mozilla Thunderbird

Open the email and click on Other actions → Show source .

The Bat!

Right-click on the message and select Special → Source text of the message.

Apple Mail

Select the message in the menu and go to View → Message → Long headers.

Viewing message headers in other email clients

Gmail

Open the message. In the More menu, select Show original.

Outlook.com

If you use Outlook.com, Hotmail.com, or Live.com, open the message, go to the Actions menu, and select View source text.

Yahoo

Open the message, go to the Actions menu, and select Full header.

How can I take a screenshot?

A screenshot is a snapshot of your computer or mobile device screen that you create using standard tools or a special program.

To learn how to take screenshots, see How to take screenshots.

How can I configure how mailto links are handled in different browsers?

mailto links are links that contain an email address and open the mail program. To use them to go directly to the Yandex.Mail compose message page, configure the mailto protocol handler in your browser.

  1. Yandex.Browser
  2. Mozilla Firefox
  3. Google Chrome

Yandex.Browser

Yandex.Mail offers to set the protocol handler:

  1. Log into your Yandex.Mail account.
  2. Click in the right part of the SmartBox.
  3. Click Allow.
  4. Click Done.

Mozilla Firefox

  1. Click  → Settings.
  2. Select Applications → mailto.
  3. Select Use Yandex.Mail in the right.

Google Chrome

  1. Go to the Yandex.Mail page.
  2. Click in the address bar.
  3. Select Allow → Done.

How can I copy a message from the error console?

Information from the error console can help resolve a technical problem with your mailbox caused by software conflicts (browsers, extensions and addons, firewalls, antivirus programs, etc.).

Chromium-based browsers (Yandex.Browser, Google Chrome)

To open the error console:

  1. Use the keyboard shortcut Ctrl + Shift + I or choose Tools → Developer tools in the menu.
  2. Go to the Console tab.
  3. Go to Filter  → Errors.

Perform actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.



For additional information, you can also take a screenshot of Network contents.

Internet Explorer 8 and higher

To open the error console:

  1. Press the F12 button or choose Developer tools in the menu.
  2. Go to the Console tab.
  3. Right-click the mouse in any area of the console and disable the options Warnings, Messages and Log. Leave the Errors option selected.

Perform actions that cause the error. If any messages appear in the console, right-click the mouse in any area of the right column and choose Copy all.

Mozilla Firefox

To open the error console, press the keyboard shortcut Ctrl + Shift + J or click the button in the right upper corner and select menu option Web development → Browser console. Make sure that the Errors option is checked on all tabs — just click on the icon on each tab.

Attention. If you click on the name of the tab itself rather than the icon , you will disable error checking. Make sure that error checking is enabled (the tab is blue).

Perform actions that cause the error. If any messages appear in the console window, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

Firebug

You can install Firebug, an addon for Mozilla Firefox, which has advanced features for the built-in error console.

Click the icon in the top right corner of the screen to open the Firebug console. In the window that opens, go to Console.

Perform actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

For additional information, you can also take a screenshot of Network contents.

Opera

Open the error console. Click the Opera button in the top left corner and select More tools → Enable developer tools.

To open the error console, press Ctrl + Shift + I or go to the menu Developer tools → Web inspector. In the window that opens, go to Console.

To open the error console:

  1. Use the keyboard shortcut Ctrl + Shift + I or choose Developer tools → Web inspector in the menu.
  2. Go to the Console tab.
  3. Go to Filter  → Errors.

Perform actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

Safari

Open the error console. To do this, click in the top right corner of the screen, open the menu Preferences → Advanced, and check Show Develop menu in menu bar.

To open the error console, click Ctrl + Alt + C or click in the top right corner of the screen, and select Develop → Show error console. In the window that opens, go to Console.

Perform actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

For additional information, you can also take a screenshot of Network contents.

How can I enable Java or JavaScript in different browsers?

For Yandex.Mail to work correctly, you need to enable JavaScript support in your browser.

Yandex.Browser

  1. Open the Settings menu and click Show advanced settings on the bottom of the page.
  2. Click Content settings. In Javascript, check Allow JavaScript on all websites.
  3. Click OK to save changes.

Google Chrome

  1. Open the Settings menu and click Show advanced settings on the bottom of the page.
  2. Click Content settings. In Javascript, check Allow all sites to run JavaScript.
  3. Click Done to save changes.

Internet Explorer 6 and higher

  1. Open the menu Service  → Browser properties.
  2. In the Security tab, select the Internet zone and click Custom level.
  3. Set Active Scripting and Run scripts of Java applications to Enable.
  4. Click OK to save changes and restart Internet Explorer.

Mozilla Firefox

In Mozilla Firefox 23 and higher, you do not need to enable JavaScript manually as it is enabled by default.

Opera

  1. Open Opera → Settings.
  2. Go to the Websites tab. In the Javascript section, set Allow all sites to run JavaScript.

Safari

  1. Click the icon in the top right corner of the screen and open Preferences → Security.
  2. In Web content, check Allow Java and Enable JavaScript.

What does the “read-only” mode mean?

If Mail is undergoing maintenance, you will see the message Our servers are currently undergoing scheduled maintenance. Therefore, you can currently only use your mailbox to read and send messages at the top of the page (in the two-panel interface) or in the bottom left corner of the page (in the three-panel interface).

During maintenance, your mailbox is only available for sending messages or viewing those you have already received. You cannot make any changes, for example, by moving messages to other folders or changing mailbox settings.

The “read-only” mode may display an outdated status of your mailbox. If you have received or sent messages, they will not appear in the list of messages until maintenance has been completed.

On completion of maintenance, mailbox details will be updated and all messages received and sent during maintenance will be visible.

How can I disable senders' profile pictures?

If you do not wish to see senders' profile pictures in each line of the message list, open Settings → Other, uncheck show sender's profile picture and save changes.

Why am I required to enter captcha numbers during authorization?

Captcha numbers appear when logging into your mailbox if:

  1. A wrong username or password has been entered several times in a row. Check if you are entering correct details. If you are using a mail program or a built-in email client in Opera, make sure your details are entered correctly.
  2. If your LAN settings allow several users to use one network address, Yandex identifies them as one visitor. In this event, captcha numbers may appear if other users in your network unsuccessfully attempted to log into Yandex. Contact your network administrator to resolve the problem.

You are also recommended to check your computer for viruses as some malware is used for automatic password matching.