Technical help

    How can I change the Mail language?

    There are a few different ways to change your Yandex.Mail interface language:

    On the email page

    Flip the language switch in the lower right corner of the page:

    In Yandex.Mail settings

    Go to Settings and select your language from the column on the left.

    How can I receive notifications about new messages?

    You can use any of the methods below to learn that you have received a new message.

    With a mobile device

    You can learn about new messages on your mobile device through a special interface or using the mobile application for “Yandex.Mail”. You can also get SMS notifications about new mail. To find out how to do this, see Send notifications.

    With another email address

    If you have several email addresses, you can receive notifications about new Mail at another address in the menu Settings  → Mail handling rules.

    How can I delete my mailbox?

    Attention. If you can't remember your security question answer or you don't have access to the phone number you listed, then you can't delete your mailbox. See the Change phone number section for more information. See I don't remember the answer to my security question for information on what to do.

    To delete your account:

    1. Go to Settings.
    2. Click delete on the bottom of the page:

    3. Enter your Yandex account password and confirm that you want to delete it using one of the following methods:
      • enter the code you received on your phone via SMS
      • answer the security question
    Attention. All messages will be deleted together with your account. Messages addressed to this account will not be delivered.
    Note. After deleting your mailbox, you will still be able to use your username to use other Yandex services.

    If you would like to remove your Yandex account completely, see Removing your account.

    What does "mail alias" mean?

    When you set up a Yandex account, you receive a mailbox in your country's domain, for example, “alice.the.girl@yandex.com. Additional addresses in national domains ru (Russia), by (Belarus), kz (Kazakhstan), ua (Ukraine), and in the com domain are automatically linked to this mailbox. These addresses are the aliases of your primary email address.

    Aliases are required to maintain the uniqueness of your username. If you registered on Yandex in Russia, a different user in Kazakhstan, Belarus or Ukraine cannot create a clone of your email box with the same username.

    Note. If you have created a mailbox with a username that includes a period, for example, “alice.the.girl”, the alias username “alice-the-girl” will be created in addition to your domain aliases.

    You can select which address you would like to send emails from in the section Settings → Personal data, signature, portrait. This alias will be used by default for all messages.

    You can also use your phone number as an alias.

    To specify an alias for a specific message, click the address on the compose message page and select the alias from the drop-down list in From.

    How can I view email properties?

    By default, only the body of the message and the header including the fields From (From), To (To), Date (Date) and Subject (Subject)) are displayed in the user's mailbox.

    The email properties can contain a detailed service information about the email message:

    • Exact time the message is sent and delivered
    • Encoding
    • Type of message
    • Message path from the sender's server to the recipient
    • Protocol through which the message is received

    Information from the email properties can help fight spam or resolve a technical issue with your mailbox.

    To view email properties in Yandex.Mail, click on the page where you read emails, and then Email properties.

    You can also view email properties in any of the email clients that you use or in other email services

    Viewing email properties in email clients

    Mozilla Thunderbird

    Open the email and click on Other actions → Show source .

    The Bat!

    Right-click on the message and select Special → Source text of the message.

    Apple Mail

    Select the message in the menu and go to View → Message → Long headers.

    Viewing email properties in other email clients

    Gmail

    Open the message and in the additional menu More select Show original.

    Outlook.com

    If you use Outlook.com, Hotmail.com, or Live.com, open the message, go to the Actions menu, and select View source text.

    Yahoo

    Open the message, go to the Actions menu, and select Full header.

    How can I take a screenshot?

    Screenshot is a snapshot of the computer's or mobile device's screen which can be created with standard tools or a special program.

    You can learn to take screenshots by reading the How to take screenshots article.

    How can I copy a message from the error console?

    Information from the error console can help resolve a technical problem with your mailbox caused by software conflicts (browsers, extensions and addons, firewalls, antivirus programs, etc.).

    Chromium-based browsers (Yandex.Browser, Google Chrome)

    To open the error console:

    1. Press keyboard shortcut Ctrl + Shift + I or select menu item Tools → Developer tools.
    2. Go to the Console tab.
    3. Go to the menu Filter  → Errors.

    Run actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

    For additional information, you can also take a screenshot of Network contents.

    Internet Explorer 8 and higher

    To open the error console:

    1. Press the F12 button or select menu option Developer tools.
    2. Go to the Console tab.
    3. Right-click the mouse in any area of the console and disable options Warnings, Messages and Log — leave only Errors.

    Run actions that cause the error. If any messages appear in the console, right-click the mouse in any area of the right column and select item Copy all.

    Mozilla Firefox

    To open the error console, press the keyboard shortcut Ctrl + Shift + J or click the button in the right upper corner and select menu option Web development → Browser console. Make sure that the Errors option is checked on all tabs — just click on the icon on each tab.

    Attention. If you click on the name of the tab itself rather than icon, you will disable the error control option. Make sure that control option is enabled (the tab is highlighted blue).

    Run actions that cause the error. If any messages appear in the console window, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

    Firebug

    You can install Firebug, an addon for Mozilla Firefox, which has advanced features for the built-in error console.

    Click the icon in the top right corner of the screen to open the Firebug console. In the window that opens, go to Console.

    Run actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

    For additional information, you can also take a screenshot of Network contents.

    Opera

    Enable the error console Click the Opera button in the top left corner and select More tools → Enable developer tools.

    To open the error console, press Ctrl + Shift + I or go to the menu Developer tools → Web inspector. In the window that opens, go to Console.

    To open the error console:

    1. Press keyboard shortcut Ctrl + Shift + I or select menu item Developer tools → Web-inspector.
    2. Go to the Console tab.
    3. Go to the menu Filter  → Errors.

    Run actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

    Safari

    Enable the error console To do this, click in the top right corner of the screen, open the menu Preferences → Advanced, and check Show Develop menu in menu bar.

    To open the error console, click Ctrl + Alt + C or click in the top right corner of the screen, and select Develop → Show error console. In the window that opens, go to Console.

    Run actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

    For additional information, you can also take a screenshot of Network contents.

    How can I enable Java or JavaScript in different browsers?

    For Yandex.Mail to work correctly, you need to enable JavaScript support in your browser.

    Yandex.Browser

    1. Open the Settings menu and click Show advanced settings on the bottom of the page.
    2. Click Content settings. In Javascript, check Allow JavaScript on all websites.
    3. Click OK to save changes.

    Google Chrome

    1. Open the Settings menu and click Show advanced settings on the bottom of the page.
    2. Click Content settings. In Javascript, check Allow all sites to run JavaScript.
    3. Click Done to save changes.

    Internet Explorer 6 and higher

    1. Open the menu Service  → Browser properties.
    2. In the Security tab, select the Internet zone and click Custom level.
    3. Set Active Scripting and Run scripts of Java applications to Enable.
    4. Click OK to save changes and restart Internet Explorer.

    Mozilla Firefox

    In Mozilla Firefox 23 and higher, you do not need to enable JavaScript manually as it is enabled by default.

    Opera

    1. Open Opera → Settings.
    2. On the Web-sites tab in the section Javascript set value Allow JavaScript execution.

    Safari

    1. Click the icon in the top right corner of the screen and open Preferences → Security.
    2. In Web content, check Allow Java and Enable JavaScript.

    What does the “read-only” mode mean?

    If Mail is undergoing maintenance, you will see a message at the top of the page (a two-pane interface) or on the bottom left corner (a three-pane interface).

    During maintenance, your mailbox is only available for sending messages or viewing those you have already received. You cannot make any changes, for example, by moving messages to other folders or changing mailbox settings.

    The “read-only” mode may display an outdated status of your mailbox. If you have received or sent messages, they will not appear in the list of messages until maintenance has been completed.

    On completion of maintenance, mailbox details will be updated and all messages received and sent during maintenance will be visible.

    How can I disable senders' profile pictures?

    If you do not wish to see senders' profile pictures in each line of the message list, open Settings → Other parameters, uncheck show senders' profile pictures and save changes.

    Why am I required to enter captcha numbers during authorization?

    Captcha numbers appear when logging into your mailbox if:

    1. A wrong username or password has been entered several times in a row. Check if you are entering correct details. If you are using a mail program or a built-in email client in Opera, make sure your details are entered correctly.
    2. If your LAN settings allow several users to use one network address, Yandex identifies them as one visitor. In this event, captcha numbers may appear if other users in your network unsuccessfully attempted to log into Yandex. Contact your network administrator to resolve the problem.

    You are also recommended to check your computer for viruses as some malware is used for automatic password matching.