FAQ

How do I select multiple emails?

  1. Select the first email using one of the following methods:
    • Method 1. Tap on the sender's avatar in the message bar.
    • Method 2. Tap and hold the message bar.
  2. Select other messages by tapping on them.

How can I log out of my account?

To log out of your account, you need to delete the mailbox from the app. You can permanently delete your mailbox using one of the following methods:

Method 1
  1. Pull the screen to the right.

  2. Tap and hold the image of the account.
  3. Confirm deletion.
Method 2
  1. Pull the screen to the right.

  2. Tap Settings (under the list of folders and labels).

  3. Select the account you want to delete.
  4. Tap Disable account.

I'm not receiving notifications about incoming messages

This might be happening for one of the following reasons:

Notifications are disabled in the app settings

Enable notifications:

  1. Pull the screen to the right.

  2. Tap Settings (under the list of folders and labels).

  3. Select the account where you want to receive notifications.
  4. Enable notifications and then configure them for each folder separately.
The app isn't running in background mode

You don't receive notifications if background mode is disabled for Yandex.Mail in your phone settings. Go to your phone settings and make sure that this option is enabled. If it's not, enable it.

The app doesn't launch automatically when you turn on your phone
You don't receive notifications if autorun is disabled for Yandex.Mail in your phone settings, Go to your phone settings and make sure that autorun is enabled. If it's not, enable it.
Power-saving mode is enabled

Power-saving mode usually blocks notifications. Go to your phone settings and make sure that power-saving mode is disabled. If it's not, disable it.

It's also possible that the power-saving mode turns on automatically when your battery is low.

A power-saving or speed booster app is installed

Apps that help extend battery life or speed up your phone might impact notifications. For example, the CM Locker app uses a feature that restricts all notifications on the phone. Make sure that such apps aren't installed on your phone, otherwise delete them.

Where can I find the address book?

The app doesn't currently have an address book. When composing an email, start entering the recipient's name or address in the To field, and the app will suggest possible matches.

There's no connection to the server

Check whether you have internet access (the Yandex.Mail app doesn't open when you're offline):

  • Are you connected to a mobile network?
  • Do you have sufficient phone credit?
  • Can you use another internet connection, like Wi-Fi?

I forgot my password. What do I do?

You can recover your forgotten password on the access recovery page.

I forgot my login. What do I do?

If you forgot your username, try to use the tip on the password recovery page. The tip can help if you recently accessed your Yandex account on the same mobile phone.

Also, try to reach out to people you have corresponded with — your recipients might remind you which email address you emailed them from.

Emails have disappeared from the mailbox

If you accidentally deleted your emails, or your emails have disappeared, try searching for them in the Trash folder (messages in this folder are available for 30 days after being deleted). To recover your emails:

  1. Go to the Trash folder.
  2. Select an email or multiple emails. To select an email, tap on the sender's avatar in the message bar.

  3. Tap the icon, and then at the bottom of the screen.

  4. Select the folder you want to move the email to.

If you can't find your missing emails in the Trash folder, it probably means there's no way to recover them.

If you didn't delete the emails, follow these steps:

  1. In the Yandex.Mail web interface, go to the Yandex.Mail log and see the information about your mailbox activities over the past week.
  2. Change your password on the Yandex.Passport page. Make sure you comply with email security rules.
  3. Make sure you're not using any apps that can delete emails. If a program that uses the POP3 protocol is installed on your phone, specify in its settings that you want to save email copies on the server when downloading emails.

I'm not receiving notifications from a social network or online forum

Attention. If you created a Yandex account after registering on a social media site or a forum, you won't receive a confirmation email. You will need to request the email from the website again.

If you you're not receiving a confirmation email after registering on a social media site or a forum, follow these steps:

  1. Make sure you entered the correct email address.
  2. Make sure that your message filters don't contain a filter that deletes these types of emails. (You can disable or delete such a rule only in the Yandex.Mail web interface.)
  3. Make sure that the social network or forum email address is not blacklisted (You can remove a website address from the blacklist only in the Yandex.Mail web interface.)

If you are sure that the mailbox settings and the email address are correct, try requesting the confirmation email from the website again. If the message does not arrive within a few hours, please contact site administration.

How do I create custom folders?

You can create your own custom folders in the Yandex.Mail web interface (see the Folders section).

Contact support

If you are having problems with the Yandex.Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Tap Help and feedback under the folder list.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. Besides, when you send your request directly from the app, it lets the support specialists see some technical details that can help resolve the issue.

If the app crashes unexpectedly and you can't use it to contact us, please send an error message via the feedback form.