Fighting spam

I receive spam

If you received a message you think is spam in your Inbox, please let us know by following these steps:

  1. Open the message.
  2. Tap the icon on the right side of the screen.
  3. Tap Spam!

This will help our anti-spam filters work better in your mailbox. You may need to make several complaints about similar unwanted messages for it to work. Learn more about how Yandex.Mail fights spam in Yandex.Mail Help.

To mark several messages as spam, do the following:

  1. Select the relevant emails. To select a message, tap the sender's profile picture in the message bar.
  2. Tap the icon at the bottom of the screen.

The wrong messages arrive in the “Spam” folder

If an incoming message went straight to the Spam folder, it is automatically deleted in 10 days. If a message arrived in the Spam folder by mistake, do the following:

  1. Open the message.
  2. Tap the icon on the right side of the screen.
  3. Tap Not spam.

New emails from this sender will now be arriving in the Inbox folder.

To recover multiple emails from the Spam folder, do the following:

  1. Select the relevant emails. To select a message, tap the sender's profile picture in the message bar.
  2. Tap the icon at the bottom of the screen.

Unsubscribe from a mailing list

Each mailing list usually contains instructions on how to unsubscribe from it. In most cases, you can unsubscribe directly on the website or by contacting the website administrator.

You can also add unwanted subscription addresses to the blacklist in the Yandex.Mail web interface.

If you are having problems with the Yandex.Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Select Help and support under the list of folders.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. When sending a request from the app, our specialists can view all the relevant technical information to better help you.If the app crashes unexpectedly and you can't use it to contact us, please send the error message via the feedback form.