Fighting spam

I receive spam

If you received a message you think is spam in your Inbox, please let us know by following these steps:

  1. Open the message.
  2. Tap the icon on the right side of the screen.

  3. Tap Spam!

This will help our anti-spam filters work better in your mailbox. You may need to make several complaints about similar unwanted messages for it to work. Learn more about how Yandex.Mail fights spam in Yandex.Mail Help.

To mark several messages as spam, do the following:

  1. Select an email or multiple emails. To select a message, tap on the sender's avatar in the message bar.

  2. Tap at the bottom of the screen.

The wrong messages arrive in the “Spam” folder

If an incoming message went straight to the Spam folder, it is automatically deleted in 10 days. If a message arrived in the Spam folder by mistake, do the following:

  1. Open the message.

  2. Tap the icon on the right side of the screen.
  3. Tap Not spam

New emails from this sender will now be arriving in the Inbox folder.

To recover multiple emails from the Spam folder, do the following:

  1. Select an email or multiple emails. To select a message, tap on the sender's avatar in the message bar.

  2. Tap at the bottom of the screen.

Unsubscribe from a mailing list

Each mailing list usually contains instructions on how to unsubscribe from it. In most cases, you can unsubscribe directly on the website or by contacting the website administrator.

You can also add unwanted subscription addresses to the blacklist in the Yandex.Mail web interface.

If you are having problems with the Yandex.Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Tap Help and feedback under the folder list.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile app, contact us from the app rather than on the Help page. This way your request will be received by the right support specialists and you will get a quicker response. Besides, when you send your request directly from the app, it lets the support specialists see some technical details that can help resolve the issue.

If the app crashes unexpectedly and you can't use it to contact us, please send the error message via the feedback form.