Reading messages

Read a message

Log in to your mailbox and tap the email you want to read. To open an email from another folder, pull the screen to the right and select the folder from the list.

Listen to a message

If you're in a rush and have difficulty reading a message on the go, you can listen to it:

  1. Open the message.
  2. Tap in the lower-right corner of the screen.
To turn on voice control:
  1. Pull the screen to the right.
  2. Go to Settings → General.
  3. Enable Voice control and select the language to use for voice control.

Reply to a message using suggestions

In some cases, Yandex.Mail may suggest quick responses to incoming emails. To use this feature:

  1. Pull the screen to the right.
  2. Go to Settings → General.
  3. Enable the Smart replies option.
  4. Open the email you want to reply to or find it in the notifications list.
  5. Select one of the suggested reply options (if any) under the email content.
Note. The function doesn't work with emails from automated mailing lists.

Download attachments

Open the email and tap the image of the attached file.

Translate a message

To translate the message text into the selected language:

  1. Turn on Translation in the app settings.
  2. Open the message.
  3. After selecting the target language for translation, tap Translate above the message text.

Apply a label

  1. Open the message.
  2. Tap the icon on the right side of the screen.
  3. Tap Mark as.
  4. Select a label.
  5. Click Done.

Forward email

  1. Open the message.
  2. Tap the icon on the right side of the screen.
  3. Tap Forward.

Move an email to another folder

  1. Open the message.
  2. Tap the icon on the right side of the screen.
  3. Tap Move to folder.
  4. Select the folder you want to move the email to.

Delete email

  1. Open the message.
  2. Tap the icon on the right side of the screen.
  3. Tap Delete.

You can also delete a message directly from the email list.

Set up the unread message counter

The counter on the app icon shows the number of unread messages. You can turn the counter on and off for individual accounts. To do this:

  1. Pull the screen to the right.
  2. Go to Settings → General → Icon badge.
  3. If you enable the Active account option, the counter will only work for the account you're currently using. You can also select accounts from the Total badge list. This way, the counter will show the total number of unread messaged for the accounts you selected.

Select the browser to open links

To choose which browser should open links from your messages:

  1. Pull the screen to the right.
  2. Go to Settings → General.
  3. Choose the browser to open links: Yandex Browser, Safari, or the built-in browser.

Problems with incoming email

Messages have disappeared from the mailbox

If you accidentally deleted your messages, or your messages have disappeared, try searching for them in the Trash folder (messages in this folder are available for 30 days after being deleted). To recover your emails:

  1. Go to the Trash folder.
  2. Select the relevant emails. To select a message, tap the sender's profile picture in the message bar.
  3. Tap and then at the bottom of the screen.
  4. Select the folder you want to move the email to.

If you can't find your missing emails in the Trash folder, it probably means there's no way to recover them.

If you didn't delete the messages, follow these steps:

  1. In the Yandex.Mail web interface, go to the Yandex.Mail log and see the information about your mailbox activities over the past week.
  2. Change your password in your Yandex ID settings. Make sure you comply with email security rules.
  3. Make sure you're not using any apps that can delete emails. If a program that uses the POP3 protocol is installed on your phone, specify in its settings that you want to save email copies on the server when downloading emails.
I don't receive messages from social networks or forums
Attention. If you created a Yandex account after registering on a social media site or a forum, you won't receive a confirmation email. You will need to request the email from the website again.

If you you're not receiving a confirmation email after registering on a social media site or a forum, follow these steps:

  1. Make sure you entered the correct email address.
  2. Make sure that your message filters don't contain a filter that deletes these types of emails. (You can disable or delete such a rule only in the Yandex.Mail web interface.)
  3. Make sure that the social network or forum email address is not blacklisted (You can remove a website address from the blacklist only in the Yandex.Mail web interface.)

If you are sure that the mailbox settings and the email address are correct, try requesting the confirmation email from the website again. If the message does not arrive within a few hours, please contact site administration.

If you are having problems with the Yandex.Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Select Help and support under the list of folders.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. When sending a request from the app, our specialists can view all the relevant technical information to better help you.If the app crashes unexpectedly and you can't use it to contact us, please send the error message via the feedback form.