Email backups

  1. Keep all deleted emails
  2. Create a backup
  3. Restore emails from a backup
  4. Delete a backup
  5. What happens when the subscription ends?
Attention. This feature is only available only for “Standard” and higher plans.

Enable keeping deleted emails and back up the most important emails from your most important folders. You can restore any important emails that you have deleted by accident.

Keep all deleted emails

You can use this option to access all emails deleted from your mailbox within six months.

  1. Pull the screen to the right.
  2. Tap Settings (under the list of folders and labels).
  3. Select the account where you want to set up email backups.
  4. Tap Backups.
  5. Turn on Keep deleted emails.

  6. Confirm the action by entering the code sent to your primary phone number. If you haven't linked your phone to your account, confirm the action by entering your password. We recommend linking your phone. This serves as additional protection for your account and email backups.

To restore backed up emails:
  1. Tap View deleted emails under the option.
  2. Select the emails you want to restore.
  3. Select the folder where you want to move the recovered emails, such as Inbox.
Attention. If you disable this option, all deleted emails not saved in the backup will be permanently deleted.

Create a backup

Emails in your folders are saved in the backup when you create it. Emails received in the mailbox after the backup was created are not added to it automatically: you'll need to create a new backup.

  1. Pull the screen to the right.
  2. Tap Settings (under the list of folders and labels).
  3. Select the account you want to create a backup for.
  4. Tap Backups.
  5. Tap Create a copy and select the email folders you want to create a backup for.
    Restriction. You can back up a maximum of 100,000 emails.
  6. Tap Create a backup.
  7. Confirm the action by entering the code sent to your primary phone number. If you haven't linked your phone to your account, confirm the action by entering your password. We recommend linking your phone. This serves as additional protection for your account and email backups.
Note. When creating a backup, you can only view your emails in the mailbox. You won't be able to send or receive emails. The emails you were supposed to receive during that time won't be lost, though. You'll receive them as soon as the backup is created.

Restore emails from a backup

You can use a backup to restore emails that were deleted from the mailbox after the backup was created.

  1. Pull the screen to the right.
  2. Tap Settings (under the list of folders and labels).
  3. Select the account where you want to restore emails.
  4. Tap Backups.
  5. Select the current copy.
  6. Tap Restore emails next to the date and time of the last successful backup.
  7. Confirm the action by entering the code sent to your primary phone number. If you haven't linked your phone to your account, confirm the action by entering your password. We recommend linking your phone. This serves as additional protection for your account and email backups.
Note. Email recovery takes some time. Emails will gradually show up in the mailbox.

Delete a backup

  1. Pull the screen to the right.
  2. Tap Settings (under the list of folders and labels).
  3. Select the account where you want to restore emails.
  4. Tap Backups.
  5. Select the current copy.
  6. Tap Delete next to the date and time of the last successful backup.
  7. Confirm the action by entering the code sent to your primary phone number. If you haven't linked your phone to your account, confirm the action by entering your password. We recommend linking your phone. This serves as additional protection for your account and email backups.

What happens when the subscription ends?

If you unsubscribe, you won't be able to view deleted emails or restore emails from backups. However, we'll retain the deleted emails and backups for a while, so you can have time to renew your subscription.

If you are having problems with the Yandex.Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Select Help and support under the list of folders.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. Besides, when you send your request directly from the app, it lets the support specialists see some technical details that can help resolve the issue. If the app crashes unexpectedly and you can't use it to contact us, please send the error message via the feedback form.