FAQ

Yandex.Maps is supported on iOS 10.0 and higher and on Android 4.1 and higher.

The app is not supported on the following platforms: Symbian, Java, Windows Mobile, Windows CE, bada. We can't guarantee that Yandex.Maps will function stably on these platforms.

If you installed the app on your device running on iOS 6 or lower, you can re-load an older version of the app on that device.

To find out your operating system version, go to your device's Settings, and select General → About this device.

Your operating system version is listed under Version.

The Android version can be downloaded from the Yandex.Store.

If you experience problems downloading the app from Google Play, please contact Google support.

Yandex.Navigator is meant for use while driving. The app lets you set driving routes and view trip statistics and parking information.

Yandex.Maps lets you create routes (for driving, on foot or via public transport) as well as providing detailed information about businesses.

A more detailed description of the app can be found in the app store for your device.

You can install and use both apps and then choose the one that better meets your needs.

Yandex.Maps supports Russian, English, Ukrainian, and Turkish.

The app will launch in English if your phone is set to a language not included in this list.

Tap on the search bar.

A list of place categories will appear on the screen. Tap one of the categories (ATMs, gas stations, etc.) to find such places nearby.

For more details, see Find on the map.

To call an organization you found, tap Call in the place card.

To go to an organization's site, tap Site in the place card.

To view detailed information about a place, tap on it in the search results list. For more information, see the Place card.

You can use automatic search suggestions to enter your request faster.

The suggestions include a list of places with names similar to the request you entered. These places are listed by order of distance from the center of the map currently being displayed.

To Share a link to a place, tap Share (or). This button is located on the place card or at the top of the map.

See Set route.

The route will start from your current location and end at the selected point.

See Set route for more information.

See Select route option.

See Itinerary.

Tap Cancel or the Close icon.

See Itinerary for more information.

Turn on Play notifications (Menu → Settings → Routes → Sound).

For more information, see Move along a route and ../concept/settings_2.html#marsrut.

At the moment, the route setting option is not available everywhere. If you can't set your route, let us know.

See the Map type section.

See ../concept/settings_2.html#interface__night_regim.

Offline maps are city maps that are saved in your phone's memory. With offline maps, the app works faster and you consume less data.

See Offline maps for information about how to download maps.

If your city's map is not included in the list of those that can be downloaded, send us a message and we will let you know when it becomes available.

Road events are points on the map (set by users) that represent accidents, road work, speed cameras, road closures, raised bridges, etc.

Additionally, there is a another type of "road event" called “conversations”. These are points on the map where you can start a discussion on any permissible topic (for the list of topics that aren't permitted, read the answer to Why was I blocked from conversations?

See Road events for information on how to view or hide road events and how to add them to the map.

Messages about road events will display for about 20 minutes. Every confirmation of that event that we receive from other users will prolong that time.

If you have information about a road event at a particular location (for example, if you spot a surveillance camera), let us know by writing to Yandex.Maps support.

Yes. The moderation rules are as follows:

A message of either type will be flagged under the following circumstances:

If a user's messages have inappropriate content, the user may be banned in the app (see Why was I blocked from conversations?).

A user can be blocked if they send messages with non-permissible content (see Are road events and conversations moderated?).

If this is the first time you were blocked, the block will be lifted in 24 hours.

The block will not be lifted after your second offense.

Information about your location and speed is sent to Yandex's servers when you use the app. This data helps to analyze road congestion.

Yandex.Traffic displays data provided by Yandex.Maps and Yandex.Navigator. See Traffic for information on how data is displayed.

The more frequently data is received, the more up-to-date the information on the map is. The traffic display changes in accordance with whatever new data becomes available (if there are no updates after a given time has passed, then traffic will stop displaying).

If you failed to send a push-notification to your phone or tablet, check the following settings on your mobile device:

The location of these settings depends on the brand of your device. More information:

You might not have enabled geolocation on your device. To turn it on:

It's possible that the Yandex.Maps app can't access your location.

Go to Settings → Privacy and allow the Yandex.Maps app to access your location.

You can use Yandex.Maps on your mobile device through the Yandex.Maps app.

If you don't have the Yandex.Maps app, you can open maps on your mobile device in a browser.

To do this, type yandex.com/maps in the address bar.

For more information, see Help for working with maps in the browser on a mobile device.