FAQ

Yandex.Maps is supported on iOS platforms 8 and above and Android 4.0 and above.

The app is not supported on the following platforms: Symbian, Java, Windows Mobile, Windows CE, bada. We can not guarantee that Yandex.Maps will function stably on them.

If you installed the app on your device running on iOS 6 or lower, you can re-load an older version of the app on that device.

To find out your operating system version, go to your device's Settings, and select General → About this device.

In the Version line you'll see what operating system version your device is running on.

The Android version can be downloaded from the Yandex.Store.

If you experience problems downloading the app from Google Play, please contact Google support.

Yandex.Navigator is meant to be used while driving. Using the app, you can set driving routes and view trip statistics and parking information.

In addition to driving routes, Yandex.Maps lets you set walking and public-transport routes, as well as view detailed information about organizations.

You can find out more about both apps by reading their descriptions for your device in the app store.

You can install and use both apps and then choose the one that better suits your needs.

Yandex.Maps supports Russian, English, Ukrainian, and Turkish.

The app will launch in English if your phone is set to a language not included in this list.

Tap Search .

A search bar with a list of place categories will appear on the screen. Tap one of the categories (ATMs, gas stations, etc.) to find such places located nearby.

For more details, see Find on the map.

To call an organization you found, tap Call in the  place card.

To go to an organization's site, tap Site in the place card.

To view detailed information about an organization or other place, tap on it in the search results list. For more information, see the Place card.

You can use automatic search suggestions to enter your request faster.

The suggestions include a list of places with names similar to the request you entered. These places are listed by order of distance from the center of the map currently being displayed.

To share the link, tap Share (on the place card or at the top of the map).

See Set route.

To set a route to a map point:

The route will start from your current location and end at the selected point.

See Set route for more information.

See Select route option.

See Itinerary.

Tap Cancel or the Close  icon.

See Itinerary for more information.

Enable Play notifications (go to Menu → Settings → Routes → Sound).

For more details, see Move along a route and Settings for en-route interface appearance..

The route setting option is not available everywhere. If you can't set a route in Russia or abroad, let us know.

The app contains three types of maps:

For more information, see Appearance (type) of map.

Night mode is a special feature of the app that makes it easier to use the map when it's dark out. This mode may turn on automatically after sunset (sunset time is calculated based on your location). The mode can be turned on and off manually.

For more information, see Night mode.

Offline maps are city maps that are saved in your phone's memory. With offline maps, the app works faster and you consume less data.

Saved maps can only be used as images; you can't search for places or set routes on them.

See Download maps for information on how to download maps.

If your city's map is not included in the list of those that can be downloaded, send us a message and we will let you know when it becomes available.

Road events are map points plotted by the app's users.

They mark traffic accidents, road works, surveillance cameras, road closures, bridge openings, etc.

Additionally, there is a another type of "road event" called “conversations”. These are points where you can start a discussion on any permissible topic (read the answer to Why was I blocked from "conversations"? for a list of topics that aren't permitted).

See Road events for information on how to view or hide road events and how to add them to the map.

Messages about road events will display for about 20 minutes. Every confirmation of that event that we receive from other users will prolong that time.

If you have information about a road event at a particular location (for example, if you spot a surveillance camera), let us know by writing to Yandex.Maps support.

Yes. The moderation rules are as follows:

A message of either type will be flagged under the following circumstances:

If a user's messages contain inappropriate content, they may be blocked from the app (see Why was I blocked from "conversations"?).

A user can be blocked if they send messages with non-permissible content (see Are road events and conversations moderated?).

If this is the first time you were blocked, the block will be lifted in 24 hours.

The block will not be lifted after your second offense.

Information about your location and speed is sent to Yandex's server when you use the app. This data helps to analyze road congestion.

Yandex.Traffic displays data provided by Yandex Maps and Yandex.Navigator. See Traffic for information on how it's displayed.

The more frequently data is received, the more up-to-date it is. The current picture of the situation is kept for a certain time period. If new data comes in during that time, then the traffic picture changes along with it. If there is no new data, then traffic information will stop displaying until new data comes in.

You might not have enabled geolocation on your device. To turn it on:

It's possible that the Yandex.Maps app can't access your location.

Go to Settings → Privacy — and allow the Yandex.Maps app to access your location.