FAQ

Getting started

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Routes

Map type

Offline maps

Road events

Traffic

Read the Yandex blog (in Russian) to find out how Yandex.Traffic works.

Possible problems

Complaints, suggestions, and issues

Please write to our Support staff if you encounter problems with the Mobile Yandex.Maps app or want to let us know what suggestions or preferences you have.

Please include as much detail as possible so that we can give you a complete response.

You can tell us about problems you have setting routes or traveling along your route here:

  1. Tap Menu .

  2. Go to Settings → Routes → Saved routes.

  3. In the list of routes, choose your route (information about routes is saved automatically).

  4. Write your comments in the form that appears and tap Send (or Cancel to not send).

Note.

If you have questions about the browser-based Yandex.Maps rather than the Mobile Yandex.Maps, you can ask them here.