Yandex.Maps is supported on iOS platforms 8 and above and Android 4.0 and above.
The app is not supported on the following platforms: Symbian, Java, Windows Mobile, Windows CE, bada. We can not guarantee that Yandex.Maps will function stably on them.
If you installed the app on your device running on iOS 6 or lower, you can re-load an older version of the app on that device.
To find out your operating system version, go to your device's Settings, and select General → About this device.
In the Version line you'll see what operating system version your device is running on.
Tap Menu .
Go to Settings → About.
The Android version can be downloaded from the Yandex.Store.
If you experience problems downloading the app from Google Play, please contact Google support.
Yandex.Navigator is meant to be used while driving. Using the app, you can set driving routes and view trip statistics and parking information.
In addition to driving routes, Yandex.Maps lets you set walking and public-transport routes, as well as view detailed information about organizations.
You can find out more about both apps by reading their descriptions for your device in the app store.
You can install and use both apps and then choose the one that better suits your needs.
Yandex.Maps supports Russian, English, Ukrainian, and Turkish.
The app will launch in English if your phone is set to a language not included in this list.
Tap Search .
A search bar with a list of place categories will appear on the screen. Tap one of the categories (ATMs, gas stations, etc.) to find such places located nearby.
For more details, see Find on the map.
To view detailed information about an organization or other place, tap on it in the search results list. For more information, see the Place card.
You can use automatic search suggestions to enter your request faster.
The suggestions include a list of places with names similar to the request you entered. These places are listed by order of distance from the center of the map currently being displayed.
To share the link, tap Share (on the place card or at the top of the map).
See Set route.
See Select route option.
Tap Cancel or the Close icon.
See Itinerary for more information.
The route setting option is not available everywhere. If you can't set a route in Russia or abroad, let us know.
The app contains three types of maps:
- Map is a diagram of map objects: roads, buildings, etc.
- Satellite is a picture of a particular area taken from space.
- Hybrid is a picture of an area taken from space with additional information added to it..
For more information, see Appearance (type) of map.
Offline maps are city maps that are saved in your phone's memory. With offline maps, the app works faster and you consume less data.
Saved maps can only be used as images; you can't search for places or set routes on them.
See Download maps for information on how to download maps.
If your city's map is not included in the list of those that can be downloaded, send us a message and we will let you know when it becomes available.
Road events are map points plotted by the app's users.
They mark traffic accidents, road works, surveillance cameras, road closures, bridge openings, etc.
Additionally, there is a another type of "road event" called “conversations”. These are points where you can start a discussion on any permissible topic (read the answer to Why was I blocked from "conversations"? for a list of topics that aren't permitted).
See Road events for information on how to view or hide road events and how to add them to the map.
Messages about road events will display for about 20 minutes. Every confirmation of that event that we receive from other users will prolong that time.
If you have information about a road event at a particular location (for example, if you spot a surveillance camera), let us know by writing to Yandex.Maps support.
Yes. The moderation rules are as follows:
If you mark a road event such as an Accident, Speed camera, Road work, or Other, your note should only contain information about the road event.
Conversations provide a means to discuss current road situations, but are not a means to spread other information.
A message of either type will be flagged under the following circumstances:
It violates that country's laws.
It contains profanities or other inappropriate words.
This includes obscenities where part of the letters are replaced by stars or other symbols, yet the intended meaning is read and understood by native speakers.
It incites hatred or attempts to humiliate a person or group based on their sex, race, nationality, language, country of origin, religious beliefs, or membership in a particular social group.
It contains incomprehensible groups of words or letters.
It contains a phone number or other contact information.
It contains political slogans or appeals to action.
It reports a bombing or other extreme situation that we can not verify and that may frighten other users.
If a user's messages contain inappropriate content, they may be blocked from the app (see Why was I blocked from "conversations"?).
A user can be blocked if they send messages with non-permissible content (see Are road events and conversations moderated?).
If this is the first time you were blocked, the block will be lifted in 24 hours.
The block will not be lifted after your second offense.
Read the Yandex blog (in Russian) to find out how Yandex.Traffic works.
Information about your location and speed is sent to Yandex's server when you use the app. This data helps to analyze road congestion.
Yandex.Traffic displays data provided by Yandex Maps and Yandex.Navigator. See Traffic for information on how it's displayed.
The more frequently data is received, the more up-to-date it is. The current picture of the situation is kept for a certain time period. If new data comes in during that time, then the traffic picture changes along with it. If there is no new data, then traffic information will stop displaying until new data comes in.
You might not have enabled geolocation on your device. To turn it on:
- Android 4.3 and earlier: in the menu Using GPS. turn on
- Android 4.4: in the menu Using all sources or Using GPS. turn on
- iOS: in the menu Geolocation service and Share geolocation (with the app). If these options are already enabled, then make sure nothing is blocking the GPS signal (like the roof of your car). turn on
It's possible that the Yandex.Maps app can't access your location.
Go to— and allow the Yandex.Maps app to access your location.
Complaints, suggestions, and issues
Please write to our Support staff if you encounter problems with the Mobile Yandex.Maps app or want to let us know what suggestions or preferences you have.
Please include as much detail as possible so that we can give you a complete response.
You can tell us about problems you have setting routes or traveling along your route here:
Tap Menu .
Go to Settings → Routes → Saved routes.
In the list of routes, choose your route (information about routes is saved automatically).
Write your comments in the form that appears and tap Send (or Cancel to not send).
If you have questions about the browser-based Yandex.Maps rather than the Mobile Yandex.Maps, you can ask them here.