FAQ
Getting started
Yandex.Maps is supported on platforms iOS 9 and above and Android 4 and above.
The app is not supported on the following platforms: Symbian, Java, Windows Mobile, Windows CE, bada. We can not guarantee that Yandex.Maps will function stably on them.
If you installed the app on your device running on iOS 6 or lower, you can re-load an older version of the app on that device.
To find out your operating system version, go to your device's Settings, and select General → About this device.
Your operating system version is listed under Version.
Tap Menu
.Go to Settings → About.
.The Android version can be downloaded from the Yandex.Store.
If you experience problems downloading the app from Google Play, please contact Google support.
Yandex.Navigator is meant for use while driving. The app lets you set driving routes and view trip statistics and parking information.
Yandex.Maps lets you create routes (for driving, on foot or via public transport) as well as providing detailed information about businesses.
A more detailed description of the app can be found in the app store for your device.
You can install and use both apps and then choose the one that better meets your needs.
Yandex.Maps supports Russian, English, Ukrainian, and Turkish.
The app will launch in English if your phone is set to a language not included in this list.
Search
Tap Search 
.
A search bar with a list of place categories will appear on the screen. Tap one of the categories (ATMs, gas stations, etc.) to find such places located nearby.
For more details, see Find on the map.
To call an organization you found, tap Call 
in the place card.
To go to an organization's site, tap Site 
in the place card.
To view detailed information about a place, tap on it in the search results list. For more information, see the Place card.
You can use automatic search suggestions to enter your request faster.
The suggestions include a list of places with names similar to the request you entered. These places are listed by order of distance from the center of the map currently being displayed.
To Share a link to a place, tap Share (
or
). This button is located on the place card or at the top of the map.
Routes
See Set route.
Find an organization or place.
- Tap and hold the map point
. - In the context menu that appears, tap To here
.
.
.The route will start from your current location and end at the selected point.
See Set route for more information.
See Select route option.
See Itinerary.
Tap Cancel or the Close 
icon.
See Itinerary for more information.
Turn on Play notifications (Menu → Settings → Routes → Sound).
For more details, see Move along a route and Settings for en-route interface appearance..
At the moment, the route setting option is not available everywhere. If you can't set your route, let us know.
Map type
See the Map type section.
See the Night mode section.
Offline maps
Offline maps are city maps that are saved in your phone's memory. With offline maps, the app works faster and you consume less data bandwidth.
See Download maps for information on how to download maps.
If your city's map is not included in the list of those that can be downloaded, send us a message and we will let you know when it becomes available.
Road events
Road events are points on the map (set by users) that represent accidents, road work, speed cameras, road closures, raised bridges, etc.
Additionally, there is a another type of "road event" called “conversations”. These are points on the map where you can start a discussion on any permissible topic (for the list of topics that aren't permitted, read the answer to Why was I blocked from conversations?
See Road events for information on how to view or hide road events and how to add them to the map.
Messages about road events will display for about 20 minutes. Every confirmation of that event that we receive from other users will prolong that time.
If you have information about a road event at a particular location (for example, if you spot a surveillance camera), let us know by writing to Yandex.Maps support.
Yes. The moderation rules are as follows:
“Accidents, Cameras, Road work, and Other” events should only contain information about the road event itself.
“Conversations” is only intended as a platform to discuss topics related to the current road situation.
A message of either type will be flagged under the following circumstances:
It violates that country's laws.
Contains obscene or vulgar language.
This includes obscenities where part of the letters are replaced by stars or other symbols, yet the intended meaning is read and understood by native speakers.
It incites hatred or attempts to humiliate a person or group based on their sex, race, nationality, language, country of origin, religious beliefs, or membership of a particular social group.
It contains ads.
It contains incomprehensible groups of words or letters.
It contains a phone number or other contact information.
It contains political slogans or appeals to action.
It reports a bombing or other extreme situation that we can not verify and that may frighten other users.
If a user's messages have inappropriate content, the user may be banned in the app (see Why was I blocked from conversations?).
A user can be blocked if they send messages with non-permissible content (see Are road events and conversations moderated?).
If this is the first time you were blocked, the block will be lifted in 24 hours.
The block will not be lifted after your second offense.
Traffic
Read the Yandex blog to find out more about how Yandex.Traffic works.
Information about your location and speed is sent to Yandex's servers when you use the app. This data helps to analyze road congestion.
Yandex.Traffic displays data provided by Yandex.Maps and Yandex.Navigator. See Traffic for information on how data is displayed.
The more frequently data is received, the more up-to-date the information on the map is. The traffic display changes in accordance with whatever new data becomes available (if there are no updates after a given time has passed, then traffic will stop displaying).
Notifications
If you failed to send a push-notification to your phone or tablet, check the following settings on your mobile device:
-
Network access is enabled. Wi-Fi or mobile data is turned on.
-
Notifications are allowed. Enable this permission.
-
That Yandex.Maps is able to receive notifications. Enable this permission.
The location of these settings depends on the brand of your device. More information:
Possible problems
You might not have enabled geolocation on your device. To turn it on:
- Android 4.3 and earlier: in the menu turn on Using GPS.
- Android 4.4: in the menu turn on Using all sources or Using GPS.
- iOS: in the menu turn on Geolocation service and Share geolocation (with the app). If these options are already enabled, then make sure nothing is blocking the GPS signal (like the roof of your car).
It's possible that the Yandex.Maps app can't access your location.
Go to and allow the Yandex.Maps app to access your location.
Yandex.Maps in a browser
You can use Yandex.Maps on your mobile device through the Yandex.Maps app.
If you don't have the Yandex.Maps app, you can open maps on your mobile device in a browser.
To do this, type yandex.com/maps in the address bar.
By using the map via browser, you can:
-
Find a place you are looking for.
-
View traffic on the map.
-
See parking spaces.
-
Set a route.
To set a route:
Tap Route
on the map.You will see the question “Where from?”Move the map so that the icon
points at the starting point of your journey and tap Plot route.Tap Add waypoint.
You will see the question “Where to?”Move the map so that the icon
points to your destination.Tap Plot route.
You will be able to choose the type of transport and alternative routes.
on the map.
points at the starting point of your journey and tap You can also set a route to a place found on the map:
Find a place on the map.
Tap Plot route in the object card for this place.
The indicated place will be set as the end point of the route.
You will see the question “Where from?”Move the map so that the icon
points at the starting point of your journey and tap Plot route.You will be able to choose the type of transport and alternative routes.
Questions and requests
You can ask any questions you have about the app or let us know what suggestions you have on the feedback page.
Please describe your situation in as much detail as possible so that we can give you a thorough answer.
You can tell us about problems you have setting routes or traveling along your route here:
Tap Menu
.Go to Settings → Routes → Saved routes.
In the list of routes, choose your route (information about routes is saved automatically).
Write your comments in the form that appears and tap Send (or Cancel to not send).
