Questions and answers
Yandex.Maps are supported on platforms iOS 9 and above and Android 4 and above.
The app isn't supported on the following platforms: Symbian, Java, Windows Mobile, Windows CE, bada. We can't guarantee that Yandex.Maps will be stable on them.
If you installed the app on your device running on iOS 6 or earlier, you can re-load an older version of the app on this device.
To find out your operating system version, go to your device's Settings and chooseGeneral → About this device.
Your operating system version is listed under Version.
Tap the Menu button .
Go to Settings → About.
You can download the Android version from theYandex.Store.
If you experience problems downloading the app from Google Play, contact Google support.
Yandex.Navigator is meant for use while driving. The app lets you set driving routes and view trip statistics and parking information.
Yandex.Maps lets you build routes for public transport and walking (in addition to driving routes). It also provides detailed information about businesses and other organizations.
A more detailed description of the app can be found in the app store for your device.
You can install and use both apps and then choose the one that better meets your needs.
Yandex.Maps supports Russian, English, Ukrainian, and Turkish.
The app will launch in English if your phone is set to a language not included in this list.
Tap the Search button .
A search bar with a list of place categories is displayed on the screen. Tap one of the categories (ATMs, gas stations, and so on) to find such places located nearby.
For more details, see Find on the map.
To view detailed information about a place, tap on it in the search results list. For more details, see the Place card section.
You can use automatic search suggestions to enter your request faster.
Suggestions include a list of places that match the request you entered. These places are sorted by the distance from the current center of the map.
To share a link to a place, tap the Share button ( or ). This button is located on the place card or at the top of the map.
See the Set route section.
See the Choose your route section.
See the Itinerary section.
Tap Cancel or the Close icon .
For details, see the Itinerary section.
Aе the moment, the route setting option isn't available everywhere. If you can't set your route, let us know.
Offline maps are city maps saved in your phone's memory. With offline maps, the app works faster and you consume less traffic.
See the Download maps section for map downloading guidelines.
If your city's map isn't in the download list, send us a message and we will let you know when it becomes available.
Road events are points on the map (set by the users) that represent accidents, road works, speed cameras, road closings, bridges that are up, and so on.
In addition, there is a special kind of road event — “ conversations”. These are points on the map where you can start a discussion on any permissible topic (for the list of topics that aren't permitted, read the answer to Why was I blocked from conversations?
See Road events for information on how to view or hide road events and how to add them to the map.
Messages about road events are displayed for about 20 minutes. Every time we receive a confirmation of the event from other users we prolong the display time.
If you have information about a road event at a particular location (for example, if you spot a surveillance camera), let us know by writing to the Yandex.Maps support service.
Yes. The moderation rules are as follows:
“Accidents, Cameras, Road works, and Other” events should only contain information about the road event itself.
“Conversations” is only intended as a platform to discuss topics related to the current road situation.
A message of either type is removed if it:
Violates the country's laws.
Contains obscene or vulgar language.
This includes obscenities where part of the letters are replaced by stars or other symbols, yet the intended meaning is read and understood by native speakers.
Incites hatred or attempts to humiliate a person or group based on their sex, race, nationality, language, country of origin, religious beliefs, or membership in a particular social group.
Is an incomprehensible combination words or letters.
Contains a phone number or other contact information.
Contains political slogans or calls to action.
Reports a bombing or other extreme situation that we cannot verify and that may frighten other users.
If a user's messages have inappropriate content, the user may be banned in the app (see Why was I blocked from conversations?).
A user can be blocked if they send messages with non-permissible content (see Are road events and conversations moderated?).
If you are blocked for the first time, the block lasts for 24 hours.
After the second time, the block isn't removed.
Read the Yandex blog to find out more about how Yandex.Traffic works.
Information about your location and speed is sent to Yandex servers when you use the app. This data helps to analyze road congestion.
Yandex.Traffic displays data provided by Yandex.Maps and Yandex.Navigator. See the Traffic section for information on how data is displayed.
The more frequently data is received, the more up-to-date the information on the map is. Traffic jams are displayed based on the received data (if new data isn't received, the traffic jam stops being displayed after a certain time).
Perhaps you didn't turn on geolocation on your device. To turn it on:
- Android 4.3 and earlier: in the Using GPS. menu, turn on
- Android 4.4: in the Using all sources or Using GPS. menu, turn on
- iOS: in the Location services and Allow location access (for the app). If these options are already enabled, make sure nothing is blocking the GPS signal (for example, the roof of your car). menu, turn on
It's possible that the Yandex.Maps app can't access your location.
In themenu, allow the Yandex.Maps app to access your location.
Questions and suggestions
You can send any questions and suggestions about the Yandex.Maps app via the feedback page.
Please describe your situation in as much detail as possible so that we can give you a proper answer.
To let us know about problems with setting the route or traveling along the route:
Tap the Menu button .
Go to Settings → Routes → Saved routes.
Choose a route from the list (information about routes is saved automatically).
Write your comments in the form that appears and tap Send (or Cancel to cancel sending).