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> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/m-maps/en/llms.txt
# App troubleshooting
This section covers solutions for common issues you might encounter while using Yandex Maps.
[Can't determine my location](#location-not-found)
[The app won't open or keeps crashing when I'm trying to use it](#slow-launch)
[I can't install or update the app](#not-installed)
[The app is pre-installed on the device, and I can't remove it](#not-deleted)
[The app has problems rebuilding routes, and the arrow keeps moving back and forth](#poorly-rebuilt)
[The app freezes and runs slowly](#app-slow)
[How to open links from the Yandex Maps app in a browser](#links-only-open-in-the-app)
[Maps, traffic, or routes won't load](#no-internet)
## Can't determine my location {#location-not-found}
For solutions, see the [Find my location](https://yandex.com/support/m-maps/en/find-my-location.md#my-place-not-found) section.
## The app won't open or keeps crashing when I'm trying to use it {#slow-launch}
1. [Update](https://yandex.com/support/m-maps/en/download.md#update) to the latest version of the app.
1. If you're using an Android device, make sure it has enough RAM. If it's running low on RAM, close other apps.
If the suggested steps didn't help, [contact support](https://yandex.com/support/m-maps/en/troubleshooting.md).
## I can't install or update the app {#not-installed}
Check that your device meets [hardware requirements](https://yandex.com/support/m-maps/en/download.md#requirement) for the app to run.
If your device meets these requirements:
{% list tabs %}
- Android
Note that menu item names may vary depending on your device.
{% cut "Check your Wi-Fi or mobile data connection" %}
- Make sure you have a strong, stable network connection.
- Switch to Wi-Fi if possible.
{% endcut %}
{% cut "Check how much storage space you have available" %}
Apps may fail to download or install when your device has less than 1 GB of free storage.
To check your available storage, navigate to **Settings** → **Storage**.
If your storage is nearly full, free up space by deleting files you no longer need.
{% endcut %}
{% cut "Check for Android updates" %}
To check for updates, navigate to **Settings** → **System** → **Software update** → **System update**. Download and install any available updates.
{% endcut %}
{% cut "Check your date and time settings" %}
Confirm that your device shows the correct date and time. To do this, follow these steps:
1. Select **Settings** → **System** → **Date & time**.
1. Make sure automatic time and time zone detection are both turned on. If either setting is disabled, turn it on.
1. Wait a few minutes, then try installing the app again.
Once you've addressed these potential issues, restart your device and attempt the installation again.
{% endcut %}
- iOS
Note that menu item names may vary depending on your device.
Check your storage status by tapping **Settings** → **General** → **iPhone Storage**.
If your storage is nearly full, free up space by deleting files you no longer need.
{% endlist %}
If you've tried all these steps but still can't install or update the app, reach out to [support](https://yandex.com/support/m-maps/en/troubleshooting.md) for help.
## The app is pre-installed on the device, and I can't remove it {#not-deleted}
Some manufacturers ship their devices with Yandex Maps already pre-installed on them. While pre-installed apps can't be deleted completely, you can disable them. Once disabled, these apps won't run, update, or access your data.
## The app has problems rebuilding routes, and the arrow keeps moving back and forth {#poorly-rebuilt}
The app may freeze if it can't detect your location or if it's detected incorrectly. Follow the suggested steps from the [Location can't be determined or is determined inaccurately](https://yandex.com/support/m-maps/en/find-my-location.md#my-place-not-found) section.
If the suggested steps didn't help, [contact support](https://yandex.com/support/m-maps/en/troubleshooting.md).
## The app freezes and runs slowly {#app-slow}
Your device may be outdated or out of memory.
To improve the app's performance, try the following:
1. In Yandex Maps, disable layers: tap and turn off **Traffic**, **Parking**.
1. Close other running applications.
Alternatively, you can use the mobile browser version of [Yandex Maps](https://yandex.com/web-maps/transport).
## How to open links from the Yandex Maps app in a browser {#links-only-open-in-the-app}
By default, all links open in the Yandex Maps app. On Android devices, you can open links from the app in your browser. To do this, follow these steps:
1. Open your device settings.
1. Go to **Apps** → **Manage apps**.
1. In the upper-right corner, tap and select **Default apps**.
1. Tap **Opening links**.
1. Scroll to **Yandex Maps** and select **Ask every time** under **Open supported links**.
{% cut "I have a Samsung device" %}
1. Open your device settings.
1. Go to **Apps**.
1. Find and select **Yandex Maps**.
1. Select **Set as default**.
1. Enable **Open supported links**.
1. Select **Ask every time** or **In other app**.
{% endcut %}
## Maps, traffic, or routes won't load {#no-internet}
The app is experiencing problems connecting to the internet. Try the following steps:
- Ensure your device isn't in power saving mode.
- Check your internet connection.
- Confirm the app has [internet access](https://yandex.com/support/m-maps/en/permission-notifications.md#permissions).
- Check the location detection settings.
- Disable your VPN.
- Check that antivirus software or ad blockers aren't blocking the connection.
If the suggested steps didn't help, [contact support](https://yandex.com/support/m-maps/en/troubleshooting.md).
Contact support