---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://yandex.com/support/m-maps/en/my-place-not-found.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/m-maps/en/llms.txt

# Location problems

If your location can't be determined or is determined inaccurately, follow the recommendations in this article.

### Enable location services on your device

  {% list tabs %}

  - Android

  
    1. In the device settings, go to **Location**.
    1. Enable **Location access**.
  

  - iOS

  
  
    1. Tap **Settings** → **Privacy**.
    1. Enable **Location services**.

  {% endlist %}

### Increase the frequency of location signals

To ensure stable navigation and increase the frequency of location signals, do the following: 
  - Update to the latest version of Yandex Maps.
  - Enable Wi-Fi and Bluetooth on your device.

### Disable Wi-Fi scan throttling

{% note alert %}

This setting is only available for devices running Android version 10 and higher, except for Huawei and Honor devices.

{% endnote %}

To disable Wi-Fi scan throttling, activate Developer mode:

{% list tabs %}

- Xiaomi, Redmi

  
  1. In the device settings, go to **About phone**.
  1. Tap **MIUI version** seven times.
  1. Go back to settings and open **System**.
  1. Select **Developer options** and disable Wi-Fi scan throttling.
  

- Samsung

  
  1. In the device settings, go to **About phone**.
  1. Open **Software information** and tap **Build number** seven times.
  1. Go back to settings and open **System**.
  1. Select **Developer options** and disable Wi-Fi scan throttling.
  

- OnePlus

  
  1. In the device settings, go to **About phone**.
  1. Tap **Build number** seven times.
  1. Go back to settings and open **System**.
  1. Select **Developer options** and disable **Wi-Fi scan throttling**.
  

- Oppo

  
  1. In the device settings, go to **About phone**.
  1. Tap **Build number** seven times.
  1. Go back to settings and open **System**.
  1. Select **Developer options** and disable **Wi-Fi scan throttling**.
  

- Realme

  
  1. In the device settings, go to **About phone**.
  1. Open **Baseband & Kernel** and tap **Build number** seven times.
  1. Go back to settings and open **System**.
  1. Select **Developer options** and disable **Wi-Fi scan throttling**.

{% endlist %}


### Allow the app to access your location data

Yandex Maps can't function properly without access to your location data. [Allow](https://yandex.com/support/m-maps/en/permission-notifications.md#permissions) access to this data in your device settings. 

### Ensure that the GPS signal is available

Keep your device on the car dashboard. Obstacles, such as the car roof, dense foliage, or highrise buildings, reduce the quality of the GPS signal, and can block it completely.

### Troubleshoot device issues

Sometimes, device issues may hinder accurate geolocation.

General recommendations for Android and iOS devices:

  - Close Yandex Maps. Hiding the app with the **Back** or **Home** buttons won't help. You need to open the list of running apps and swipe the Yandex Maps app right or left.
  - Turn off Wi-Fi and turn it on again.
  - Turn on **Airplane Mode** for 15–20 seconds, then turn it off.
  - Restart your smartphone or tablet.

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