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> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/m-maps/en/llms.txt


# Install

## Device requirements {#requirement}

Yandex Maps is available on smartphones and tablets with iOS 16+ or Android 8+.

You can't update the app on devices running older versions of these operating systems. If you delete the app from such a device, you won't be able to download and install it again. In this case, use the service's web version in a browser.

## Download the app {#where}

You can download Yandex Maps from [Google Play](https://play.google.com/store/apps/details?id=ru.yandex.yandexmaps) or the [App Store](https://apps.apple.com/us/app/yandex-maps-navigator/id313877526).

## Check the app version {#version}

1. <!-- source: en/_includes/reusables/id-night-mode/step-1.md -->
   Tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-jjwy03wu__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-jjwy03wu__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)**. If you haven't signed in, tap <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3 7C3 7.55228 3.45531 8 3.9918 8H20.0082C20.556 8 21 7.55614 21 7C21 6.44772 20.5447 6 20.0082 6H3.9918C3.44405 6 3 6.44386 3 7ZM3 12C3 12.5523 3.45531 13 3.9918 13H20.0082C20.556 13 21 12.5561 21 12C21 11.4477 20.5447 11 20.0082 11H3.9918C3.44405 11 3 11.4439 3 12ZM3 17C3 17.5523 3.45531 18 3.9918 18H20.0082C20.556 18 21 17.5561 21 17C21 16.4477 20.5447 16 20.0082 16H3.9918C3.44405 16 3 16.4439 3 17Z" fill="black"/></svg>.
   <!-- endsource: en/_includes/reusables/id-night-mode/step-1.md -->
1. Tap **Settings**.
1. Open **About**.

## Update the app {#update}

If the auto-update option is enabled for Yandex Maps on your device, the app will update without your intervention.

If that option is disabled, the device's operating system will prompt you to update the app as soon as its new version becomes available.

You can also update Yandex Maps manually:

{% list tabs %}

- Android



  1. Open the **Google Play** app.
  1. In the upper-right corner, tap your profile picture.
  1. Open **Manage apps & device**.
  1. Under **Updates available**, tap **See details**.
  1. Scroll to **Yandex Maps** and tap **Update**.
  
  
  Alternatively, you can go to the Yandex Maps page in [Google Play](https://play.google.com/store/apps/details?id=ru.yandex.yandexmaps) and tap **Update**.
  
  
  
  {% note info %}
  
  If you already have the latest version of Yandex Maps, the **Update** button changes to **Open**.
  
  {% endnote %}
  
  

- iOS
  
  

  1. On your mobile device, open the **App Store** app.
  1. In the upper-right corner, tap your profile picture → **Apps**.
  1. Scroll to **Yandex Maps** and tap **Update**.
  
  
  Alternatively, you can go to the Yandex Maps page in the [App Store](https://apps.apple.com/us/app/yandex-maps-navigator/id313877526) and tap **Update**.
  
  
  
  {% note info %}
  
  If you already have the latest version of Yandex Maps, the **Update** button changes to **Open**.
  
  {% endnote %}

{% endlist %}

## Delete the app {#delete-app}

{% list tabs %}

- Android

  
  1. On your mobile device, open the **Google Play** app.
  1. In the upper-right corner, tap your profile picture.
  1. Select **Manage apps & device** → **Manage**.
  1. Select **Yandex Maps**, then tap <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M4 3.003a3 3 0 0 1 3-3h2a3 3 0 0 1 3 3h2a1 1 0 1 1 0 2h-.654l-.74 9.615a1.5 1.5 0 0 1-1.495 1.385H4.889a1.5 1.5 0 0 1-1.496-1.385l-.74-9.615H2a1 1 0 0 1 0-2h2zm1.586 2.95a.8.8 0 0 0-.736.86l.425 5.505a.8.8 0 1 0 1.596-.124L6.445 6.69a.8.8 0 0 0-.86-.736zm3.969.742a.8.8 0 0 1 1.595.123l-.425 5.493a.8.8 0 1 1-1.595-.123l.425-5.493zM7 2.003a1 1 0 0 0-1 1h4a1 1 0 0 0-1-1H7z" fill="#b3b3b3"/></svg> in the upper-right corner.
  1. Tap **Uninstall**.
  

- iOS

  
  1. On the device home screen, tap and hold the Yandex Maps icon.
  1. Tap **Remove App** → **Delete App**.

{% endlist %}

If you were logged in, your saved places and settings won't disappear after deleting the app. To use them again, reinstall the app and [log in](https://yandex.com/support/m-maps/en/auth.md) to the same account.

If you delete the app while you're not logged in, you'll lose your bookmarks and general settings.

All [downloaded maps](https://yandex.com/support/m-maps/en/offline.md) will also be deleted along with the app. You can download them again after reinstalling the app.

## FAQ {#faq}

{% cut "The app won't open or keeps crashing when I'm trying to use it" %}

<!-- source: en/_includes/reusables/id-slow-launch/slow-launch.md -->
1. [Update](https://yandex.com/support/m-maps/en/download.md#update) to the latest version of the app.
1. If you're using an Android device, make sure it has enough RAM. If it's running low on RAM, close other apps.
    


If the suggested steps didn't help, [contact support](https://yandex.com/support/m-maps/en/troubleshooting.md).
<!-- endsource: en/_includes/reusables/id-slow-launch/slow-launch.md -->

{% endcut %}

{% cut "I can't install or update the app" %}

<!-- source: en/_includes/reusables/id-not-installed/not-installed.md -->
Check that your device meets [hardware requirements](https://yandex.com/support/m-maps/en/download.md#requirement) for the app to run. 

If your device meets these requirements:

{% list tabs %}

- Android

  Note that menu item names may vary depending on your device.

  {% cut "Check your Wi-Fi or mobile data connection" %}

  - Make sure you have a strong, stable network connection.
  - Switch to Wi-Fi if possible.

  {% endcut %}

  {% cut "Check how much storage space you have available" %}

  Apps may fail to download or install when your device has less than 1 GB of free storage.

  To check your available storage, navigate to **Settings** → **Storage**.

  If your storage is nearly full, free up space by deleting files you no longer need.

  {% endcut %}

  {% cut "Check for Android updates" %}

  To check for updates, navigate to **Settings** → **System** → **Software update** → **System update**. Download and install any available updates.

  {% endcut %}

  {% cut "Check your date and time settings" %}

  Confirm that your device shows the correct date and time. To do this, follow these steps:

  1. Select **Settings** → **System** → **Date & time**.
  1. Make sure automatic time and time zone detection are both turned on. If either setting is disabled, turn it on.
  1. Wait a few minutes, then try installing the app again.

  Once you've addressed these potential issues, restart your device and attempt the installation again.

  {% endcut %}

- iOS

  Note that menu item names may vary depending on your device.
  
  Check your storage status by tapping **Settings** → **General** → **iPhone Storage**.
  
  If your storage is nearly full, free up space by deleting files you no longer need.

{% endlist %}

If you've tried all these steps but still can't install or update the app, reach out to [support](https://yandex.com/support/m-maps/en/troubleshooting.md) for help.
<!-- endsource: en/_includes/reusables/id-not-installed/not-installed.md -->

{% endcut %}

{% cut "The app is pre-installed on the device, and I can't remove it" %}

<!-- source: en/_includes/reusables/id-not-deleted/not-deleted.md -->
Some manufacturers ship their devices with Yandex Maps already pre-installed on them. While pre-installed apps can't be deleted completely, you can disable them. Once disabled, these apps won't run, update, or access your data.
<!-- endsource: en/_includes/reusables/id-not-deleted/not-deleted.md -->

{% endcut %}

<!-- source: en/_includes/support-button.md -->
<a href="troubleshooting">
  <span class="button">Contact support</span>
</a>



<!-- endsource: en/_includes/support-button.md -->