Manage reviews

Any authorized user can write a company review. Reviews help other users make good choices.

Reviews about your company in Yandex Maps and Yandex search results are added to your account. You can find them in Tools → Reviews.

How reviews work

A review contains:

• Score between 1 and 5.
• Comment.

Users can give you a score without a comment, but they can't leave a comment without a score. That's why your company profile may have more scores than reviews. In Yandex Maps, you can view scores without comments.

Your business rating is calculated based on reviews and scores. The higher it is, the more your users trust your business.

What it looks like

The business owner or representative can:

• Respond to reviews on behalf of the business.
• Edit or delete the response.
• Report an inappropriate review.

Users can:

• Write a review about any business they've interacted with.
• Edit or delete their review.
• Evaluate other users' reviews using the and buttons.
• Report reviews that violate the rules.

Share a review

You can share a review on the website, on social media, or in a messenger:

1. Find the business in Yandex Maps.
2. Select the review.
3. Click under the review.
4. Copy the link to the review or select a social network.

Review requirements

Reviews about your business mustn't violate the rules. Reviews cannot include:

Fraud

We consider reviews to be fraudulent if the author hasn't interacted with the business. Don't offer money in exchange for reviews, and don't ask your friends or acquaintances who never visited your company to leave a comment.

Trying to guide users

Don't prompt users to rate you. Never ask anyone to write about a new delicious dessert or fast and convenient delivery.

Suggest an idea for a review, not what the user should say exactly. For example, you can ask users to rate your menu and mention the dishes they liked.

Aggressive motivation

Don't ask users to show their reviews to you and never offer discounts for positive comments.

We do not publish fraudulently solicited reviews.

Reply to reviews

You can reply to reviews in your account. Each your response must comply with our rules, otherwise it won't pass moderation.

If the reviewer deleted their page, their comment becomes anonymous. You can't respond to anonymous reviews or mark them as read.

How to respond:

1. Open My businesses and select a company.
2. In the Tools section, select Reviews.
3. Select the review you want to reply to and write a message.
4. Tap Submit.

Each new or edited reply needs to pass moderation, which normally takes three days. After moderation, the reply will appear in the company profile. If this doesn't happen, check the reason in your account and try to fix the problem. Only the business owner can see the reason for rejection.

To reply to reviews that rate your business with a score of 4 or 5, you can use ready-made thank-you messages to show your appreciation. However, it's a good idea to write personalized thank-you messages.

What you can do with your response:

Edit

1. Find the review and your response to it.
2. In the upper-right corner of the review, select → Edit.
3. Make changes and save the response.

Your changes will be published after moderation.

Delete

Only the person who wrote the response can delete it.

1. Find the review and your response to it.
2. In the upper-right corner of the review, select → Edit.
3. Select Delete response.

Report issues in reviews

If a review violates our rules, report it:

1. Open My businesses and select a company.
2. In the Tools section, select Reviews.
3. In the upper-right corner of the review, select → Report.
4. Specify exactly how the review violates the rules.
5. Tap Submit.

We will review your report within five days. If the complaint is true, we will remove the review from publication.

We want to keep things objective, so we don't delete negative reviews if they don't violate our rules. You can reply to the review to find out why the user was disappointed.

Mark reviews as read

To hide the review notification, mark the reviews as read:

1. Open My businesses and select a company.
2. In the Tools section, select Reviews.
3. Click Unread.
4. In the upper-right corner of each review, click and mark them as viewed.

Why can't I find some reviews?

There are a few reasons why reviews might disappear from your company profile:

• The user deleted the review.
• The review was unpublished for violating the rules.