Check to see if you have access to the internet (Yandex.Mail will not open without an internet connection):
Also check if the site address is entered correctly.
If these recommendations did not help, contact Yandex.Mail's support service using our feedback form. Include in your message a detailed description of the problem, a link to the page giving you problems, and a screenshot.
To change your password you need to:
You can restore forgotten passwords on the restore access page.
If you aren't able to restore your password, contact our support service using the feedback form.
If you forgot your username, try using the hint on the restore access page. The hint may help if you recently logged into your Yandex account from the same phone.
Also try contacting those with whom you have recently corresponded, as they may be able to remind you what your email address is.
If you aren't able to restore your username, contact our support service using the feedback form.
If you accidentally deleted emails or your emails have gone missing, try looking for them in your Trash folder (the emails in this folder will be available for seven more days before being cleared out). You can restore emails in the old mobile interface:
If the missing emails are not in your Trash folder, they cannot be restored, unfortunately.
If you did not delete the emails, do the following:
If these recommendations didn't help, or if you still have questions about disappearing emails, contact us using the feedback form.
If you are sure all your settings and the address you indicated on the site are correct, try requesting the email one more time. If you do not receive the email in a few hours, contact the site administration.
There are other ways to access your email besides using the web interface. Download and install the Yandex.Mail mobile app for your smartphone. If you want to use another app that works with IMAP or POP protocols, follow our recommendations for setting up email clients.
Unless otherwise indicated when setting up your POP3 client, all the emails in your account will be downloaded to your phone. You can use the "save copies of emails on the server" option if it is provided by your client. There is no such option in the settings for the Yandex.Mail web interface.
In addition, we recommend setting up clients to operate using the IMAP protocol, in which case whatever you do will be synchronized between your phone and the server.
If you did not receive a response to the effect that your email was not delivered after being sent, that means it successfully left the Yandex servers.
If your email was not delivered, you will receive an automatic Mailer-Daemon response that will include a reason why that happened. The most common problem is incorrectly-written recipient addresses, so be sure you enter them correctly without errors or extra characters. Other possible reasons as to why an email may not have been delivered are laid out in the Email declined by mail server section.
You can change your picture in the full version of Yandex.Mail by following the instructions found in the Sender picture section.
To change the personal information you entered when you registered a Yandex account, you need to:
You can work with folders in the old mobile interface.
You can change your sender name and signature in the old interface settings. For that, use the fields marked Your name and Signature and tap Save changes.
You can change the interface language in the old interface settings. For that, change the Interface language field and tap Save changes.
Unfortunately, our support cannot answer questions not related to Yandex itself. Please contact the administration of the site that's causing you problems.
If you are having problems with a social network or forum, contact their support service.
VK support: email@example.com.
If your problem isn't covered above, contact the Yandex.Mail support service using our feedback form.
Include the following information:
Attach screenshots of the problems and another of the settings for your Yandex.Mail web interface or mail client.