Fighting spam

I receive spam

If you received a message you think is spam in your Inbox, please let us know by following these steps:

  1. Open the message.

  2. Tap the icon on the right side of the screen.
  3. Tap Spam!

This will help our anti-spam filters work better in your mailbox. You may need to make several complaints about similar unwanted messages for it to work. Learn more about how Yandex.Mail fights spam in the Yandex.Mail Help.

To mark several messages as spam, do the following:

  1. Select the messages. To select a message, tap on the sender's avatar in the message bar.

  2. Tap the icon at the bottom of the screen.

The wrong messages arrive in the “Spam” folder

If an incoming message went straight to the Spam folder, it is automatically deleted in 10 days. If a message arrived in the Spam folder by mistake, do the following:

  1. Open the message.

  2. Tap the icon on the right side of the screen.
  3. Tap Not spam

New emails from this sender will now be arriving in the Inbox folder.

To recover multiple messages from the Spam folder, do the following:

  1. Select the messages. To select a message, tap on the sender's avatar in the message bar.

  2. Tap the icon at the bottom of the screen.

Unsubscribe from unwanted mailing lists

Each mailing list usually contains instructions on how to unsubscribe from it. In most cases, you can unsubscribe directly on the website or by contacting the website administrator.

You can also add unwanted email addresses to your blacklist in the full version of Yandex.Mail.

Note. To switch to the full version of Yandex.Mail, tap the button in the upper left corner of the screen and then, on the page that opens, the Full version button at the bottom of the page. To return to the mobile version, tap Light version at the bottom of the page.

If you've encountered a problem with the mobile version of Yandex.Mail, please contact us via the mobile Yandex.Mail feedback form:

  1. Tap in the upper left corner.
  2. Tap Help and feedback under the folder list.
  3. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile Yandex.Mail version, please use the feedback form in the mobile version rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. When you send a report via Yandex.Mail, our specialists can view all the relevant technical information to help you more effectively.

If you can't open the mobile version of Yandex.Mail and use it to contact us, please send the error message via the feedback form.