Composing and sending messages

To write a new message, do the following:

Tap the icon in the upper-right corner.
Enter the recipient's address in the To field.
Enter the subject in the Subject field.
Type your message in the email text field.
Tap Send in the upper right corner of the screen.

To attach a file to your email, tap the icon to the right of the subject field and select the file you want to send.

You can attach files:

From your phone.
From Yandex Disk.
From attachments previously received or sent.

You can also use your phone's camera to take a picture and attach it to a message.

I see an error message when sending emails

Which message is it?

The message can't be sent: the total size of attachments is more than 25 MBAn error occurred when sending the message. Code: 2An error occurred when sending the message. Code: 3An error occurred when sending the message. Code: 4An error occurred when sending the message. Code: 5An error occurred when sending the message. Code: 6This message cannot be sent or saved since it is larger than the maximum permitted size

You can use the Yandex Mail mobile interface to send attachments that don't exceed 25 MB. If you want to send more, upload your files to Yandex Disk and attach them from there.

This error may occur if you have logged out of your account or logged in to a different account on a different tab. Clear the browser cache, log in to your Yandex Mail account, and try sending the email again.

If you receive this message, it means Yandex Mail tagged the contents of your email as spam. Solve the problem by opening the Yandex Mail web interface and sending any email. This shows the system that messages are not being sent by a robot.

To learn more, see I got the message “This message cannot be sent because it looks like spam”.

Try sending the email again. If this didn't help, use the feedback form in the app to contact support.

If you receive a message that says Error occurred. This message cannot be sent or saved, as the maximum message size has been exceeded. The message is saved in drafts, this means that the text of the message contains too many characters and images. This is usually due to quoting old messages in a long correspondence. Try shortening the message or create a new one.

Has my message been delivered?

If you sent a message and didn't receive a failed delivery report, your email successfully left the Yandex servers.

If your message wasn't delivered, you receive an automatic Mailer-Daemon report that says why the delivery failed. That usually happens if the recipient's address was entered incorrectly. Please make sure you entered the correct email address without typos or extra characters. For other possible reasons for failed delivery, see I can't send emails .

If you're having a problem using the mobile version of Yandex Mail, please let us know via the feedback form in the mobile version:

In the upper-left corner of the screen, tap .
Tap Settings → Help and support → Feedback.
Describe your problem in as much detail as possible.

Attention. If you'd like to report a problem with the Yandex Mail mobile app, please use the feedback form in the app rather than the one in Help. That way, the right support specialist will receive your request, and you'll get a reply sooner. When you send a report via Yandex Mail, our specialists can view all the relevant technical information to help you more effectively.

If you can't open the mobile version of Yandex Mail and use it to contact us, please send the error message via the feedback form.