Order refund hasn't arrived

As soon as an order is canceled, we unblock the amount on your card. But when the money is available again depends on your bank (usually up to 7 days).

It's easy to find out when your money is available again. Most banks don't message you when funds are unfrozen, so just check your online banking statement or contact your bank's support team.

If the money isn't available again within a week, contact us so we can help.