--- metadata: - name: generator content: Diplodoc Platform v5.63.1 alternate: - https://yandex.com/support/keyboard-android/en/troubleshooting.md - https://yandex.com/support/keyboard-android/ru/troubleshooting.md - href: https://yandex.com/support/keyboard-android/en/troubleshooting.md type: text/markdown title: Markdown version - href: https://yandex.com/support/keyboard-android/en/llms.txt?revision=r21540998 rel: describedby --- > **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/keyboard-android/en/llms.txt?revision=r21540998 # Support If you have any questions, tap ![](_images/widget-logo.svg) in the lower-right corner of your screen and contact us via chat. You can contact us via chat daily between [10:00 and 18:00](*msk). At any other time, our bot can help you with common questions. To contact us by email, fill out the [feedback form](#form) for your topic. {% note tip "Before submitting a form" %} - Check our [FAQ](#faq). The answer you're looking for might already be there. - If you still need help, select the most relevant topic in the feedback form so we can direct your question to the right team immediately. - Take a screenshot or record a video and include it as an attachment. This helps us understand the issue and resolve it faster. {% endnote %} ## FAQ {#faq} {% cut "Voice input doesn't work" %} 1. Make sure you've turned on this feature. Open the app settings, go to **Gestures and voice**, and enable the **Voice input** option. 1. Check your device settings to make sure you've allowed microphone access for Yandex Keyboard. Open the device settings, go to **Apps** → **Permissions**, and enable the **Microphone** permission. If this doesn't help, contact us: - **Chat**: Get quick answers daily from [10:00 to 18:00](*msk). - **Feedback form**: Select **Voice input** as the topic and specify your device model and app version. [Go to feedback form](#form) {% endcut %} {% cut "Improve the app performance" %} {% note warning %} Yandex Keyboard is supported on devices running Android 7.0 or higher. {% endnote %} If Yandex Keyboard is working slower than usual, try the following: * Make sure that you have the latest version of Yandex Keyboard. You can get it from your [app store](https://yandex.com/support/keyboard-android/en/get-started.md#install). * Clear the cache. In your device settings, go to **Apps** → **Yandex Keyboard** → **Storage** and tap **Clear cache**. Menu items can differ and depend on your device. {% note warning %} In this case, your personal dictionary is cleared. {% endnote %} * Try turning off VPNs, proxies, antiviruses, or ad blockers if you use them. * Reinstall the app. {% note warning %} Before you reinstall, make sure to back up any important text saved in your clipboard so you don't lose it. Your clipboard won't sync with the app during a reinstall. Custom themes will also be reset. You'll need to set them up again. {% endnote %} If the issue persists, contact us: - **Chat**: Get quick answers daily from [10:00 to 18:00](*msk). - **Feedback form**: Select **App errors or malfunctions** as the topic and include: - What action triggers the issue. - How often it occurs. - Screenshot of the error (if available). [Go to feedback form](#form) {% endcut %} {% cut "Yandex Keyboard doesn't appear" %} 1. Make sure Yandex Keyboard is the default keyboard on your device: go to **Settings** → **System** → **Keyboard** → **Default keyboard**. 1. If you have multiple keyboards enabled, keep only the ones you need. 1. Restart your device. If this doesn't help, contact us: - **Chat**: Get quick answers daily from [10:00 to 18:00](*msk). - **Feedback form**: Select **App errors or malfunctions** as the topic and specify your device model and app version. [Go to feedback form](#form) {% endcut %} {% cut "Typing suggestions don't appear" %} Try removing the language and adding it again. Go to **Yandex Keyboard settings** → **Languages**, remove the language, and download it again. This will refresh the language package, and suggestions will appear. If this doesn't help, contact us: - **Chat**: Get quick answers daily from [10:00 to 18:00](*msk). - **Feedback form**: Select **Dictionary and suggestions** as the topic and specify your device model and app version. [Go to feedback form](#form) {% endcut %} {% cut "Select a different keyboard" %} To use another keyboard by default, go to your device settings → **System** → **Keyboard** → **Default keyboard** and select the one you want to use. {% note info "" %} The path and menu options may differ depending on the device. {% endnote %} Let us know why you chose a different keyboard. This will help us improve: - **Chat**: Get quick answers daily from [10:00 to 18:00](*msk). - **Feedback form**: Select the **Other** topic. [Go to feedback form](#form) {% endcut %} {% cut "Find out what data Yandex Keyboard collects" %} The keyboard provides better [suggestions](https://yandex.com/support/keyboard-android/en/dictionary.md) if you enable the collection of anonymized technical data. For example, this includes usage statistics like how often you launch it or log in. Yandex doesn't collect input data by default. Your private information, such as passwords, email addresses, phone numbers, and credit card details, is stored on your device. To disable the collection of anonymous technical data, go to **Personalization** in the Yandex Keyboard settings and disable the **Make Yandex Keyboard better** option. If you still have questions, contact us: - **Chat**: Get quick answers daily from [10:00 to 18:00](*msk). - **Feedback form**: Select **Permissions and access** as the topic. [Go to feedback form](#form) {% endcut %} {% cut "Suggest an improvement" %} Yandex Keyboard can become better if you share your suggestions. If Yandex Keyboard is missing a feature you need, suggest an improvement: - **Chat**: Get quick answers daily from [10:00 to 18:00](*msk). - **Feedback form**: Select **Suggestions for improvement** as the topic. [Go to feedback form](#form) Describe the missing feature and the scenarios where it would be useful. {% endcut %} {% cut "Other issues" %} If you didn't find an answer to your question, please [contact us](#form): 1. Select the most relevant topic in the form. 1. Be sure to include the following details: - Device model. - Yandex Keyboard version. - Steps to reproduce the issue. - Screenshot or video (if available). {% endcut %} ## Yandex Keyboard support form {#form} For a quicker response, include the following details: - Device model (for example, Samsung Galaxy S21). - Android version. To check your version, go to **Settings** → **About phone** → **Android version**. - Yandex Keyboard version. To check your version, go to **Yandex Keyboard settings** → **About**. - Steps to reproduce the issue: specify the app where the issue occurs and the action that triggers it. - Sreenshot or video (if available).
{% cut "Fill out the form" %}
{% endcut %} If your question is about a different Yandex service, check the main [Help](https://yandex.com/support) page. [*msk]: UTC+3