Recover access with two-factor authentication
You may need to recover access to your account if the phone that you installed Yandex Key on got lost or broken. Keep in mind that someone who finds your phone may get access to your account.
To restore access, you will need the phone number linked to your Yandex ID.
If you don't have access to that phone number, fill out the form to contact Support.
When you successfully restore access to an account:
- Two-factor authentication gets disabled;
- Old passwords for applications stop working;
- All sites and apps lose access to your account.
You can set up one-time passwords again immediately after restoring access to your account.
To restore access if one-time passwords are enabled in your account:
- Go to the access management page.
- Fill out the form and click Next.
Confirm the phone number that is linked to your Yandex ID:
Enter your number in the field and click Send code. You will receive a text message with the code.
Enter that code in the space provided.
If you can't access the linked phone number or don't remember it, click Can't restore? to contact the support team. You won't be able to restore access without a phone number manually.
After you correctly enter the code from the SMS, you will be prompted to enter the PIN code.
If you created a PIN code when setting up one-time passwords, enter it. Otherwise, click I do not know the PIN, then fill in the Restore Access form.
If you enter the wrong PIN code 10 times, you are automatically blocked from further attempts to restore access. In this case, you'll also need to fill in the Restore Access Form.
If the PIN code is entered correctly, you can set a new password for your account. Then you can re-activate 2FA.
You will need to create new app passwords for third-party apps and mail importers because your old passwords will stop working after you disable 2FA. You can create new ones on the Access management page.
If you lost your phone with the Yandex ID app
To minimize your risk of being hacked:
Block the SIM card by following your mobile service provider's instructions. After that, only you can restore access to your account.
- Get a new SIM card and restore access to your account following the instructions above.