Support Service

In the office

If you have a question that you have not found an answer to in other Help sections, contact support: in the dashboard, click Communication → Support → Create a request.

If the problem is related to the placement of your products, fill in the fields in the tab Your store. If you are promoting products from other sellers, switch to the tab Promoting others.

To make the response more prompt:

• Do not combine different issues in one appeal.
• Provide as many details as possible: describe the essence of the problem in the field Message, and in the attachment using the button Select files attach relevant photos, screenshots, videos, or other documents.
• If the problem is related to a specific order, specify its number.
• If the problem concerns product cards, list all SKUs: specify them in the field SKU of the product(s) or attach a file with a list. You do not need to create a separate appeal for each card on the same issue.

Through the feedback form

If you do not have access to the account, write your question or order a callback.

Suggestions for improving the service

If you are missing something when working with the Market or you have ideas on how to make the service better, write to us:

1. Open your personal account and click in the lower left corner Share an idea.

2. Choose a topic and write a message.