Buying tickets

How do I avoid problems when booking air tickets?

  • Make sure that the website is trustworthy.
  • Find out about possible issues that can arise during or after booking air tickets.
  • Be careful when placing an order. Be sure to check your personal data and order details. Keep a record of your order numbers.

What goes into the ticket price?

The price of an air ticket consists of several components:

  • the ticket fee (transportation cost depending on the route and service class)
  • airport charges
  • service fees of the company that sold you the ticket

What are airport charges?

Airport charges include:

  • the total amount that the airline pays for various airport services (takeoff and landing rights and aircraft maintenance)
  • fuel surcharge
  • local taxes and duties imposed by government agencies (e.g. customs and immigration control)

These charges are set by airports, local authorities, and national governments of the countries the airports belong to.The total amount of these charges is often higher than the cost of transportation itself, especially for budget-rate flights.Flight booking websites' quoted ticket prices may or may not include all these charges.That's why it's important to read all booking terms and conditions carefully.

The service fee is set by the airline or booking company and depends on the seller's commercial policy.If you get a refund for a ticket, the service fee is usually not refunded.

What is a charter flight and can I book a ticket for one?

A charter flight is different from a regular flight because it is not part of an airline's or airport's regular schedule.As a rule, charter flights are cheaper than regular ones but also have some special features.

A charter flight's departure time, flight number, and even carrier can change at any time.Travel documents (itinerary receipts) are issued 1–2 days before departure (regardless of the date the ticket was purchased).Refunds and replacements for such tickets are regulated by the airline.

How can I book more than nine tickets?

The maximum number of adults, children, and infants within one booking order cannot exceed nine.Place several orders if you wish to book tickets for 10 or more people.

What's the difference between economy, business, and first class tickets?

Airlines offer several ticket categories for each flight, including economy, business and first class.The flight class indicates the type of service passengers receive during the flight.Each class has its own style and positioning of seats, as well as different standards and additional services.

Economy class is the most affordable in terms of price and takes up the largest portion of the passenger cabin.The services and amenities provided in-flight for economy-class passengers depend on the carrier and aircraft type.

Usually, economy class seats are arranged side-by-side in rows of three small seats with a small space between rows.In general, the most comfortable seats are in emergency exit aisles because there is more legroom in these rows.Each seat is equipped with a folding table. On long-haul flights passengers may be given blankets, earplugs, headphones, and personal care items.

The type of food depends on the airline.Typically, passengers receive a lunch box with snacks and, possibly, a hot meal as a main course.On short-haul flights passengers are offered soft drinks, tea, and coffee.

The business class cabin is smaller and located at the front of the aircraft directly behind the cockpit. It is equipped with wide and comfortable seats that have more distance between them.The business class cabin is separated from the economy class by curtains, ensuring that its passengers have a quieter and more comfortable flight.

There is also often a separate lavatory for business class passengers.Passengers in this class are offered a menu like in a restaurant, and meals are served on porcelain and glass tableware with metal cutlery.Usually the carrier's website also allows passengers to pre-select their meal type (for example, vegetarian, low-calorie, etc.).

In addition, business class passengers are offered soft drinks and alcoholic beverages, cold snacks, and newspapers/magazines throughout the flight.These passengers enjoy separate lounges where they can wait for their flight in comfort at the airport.

Business class passengers also usually get a more generous free checked baggage allowance and can take a larger carry-on on board.Generally speaking, business class passengers also pay lower penalties for refunding or exchanging tickets (depending on the specific fare).

First class passengers enjoy the highest standards of comfort. Typically, the passenger seat folds out to a full bed and the menu offers an extensive choice of dishes and drinks.Passengers can take advantage of comfortable airport lounges, pass through check-in before people in other classes, and enjoy other benefits as well.The price of a first class ticket is several times higher than economy class.

In addition to these main types of service classes, there may also be intermediate options (such as “improved economy”, or “premium economy”).These options are often just an airline marketing tactic and the actual difference in service is usually negligible, despite a substantial price difference.On long flights, however, many people may choose to pay more some extra comfort.

Make sure to thoroughly check all flight details with the airline you plan to book tickets with.

How can I book a cheaper flight?Are there any discounts for tickets?

There are two main ways to buy cheaper tickets:

  • Book as early as possible.
  • Book tickets when they are on sale or part of a promotion.Almost all airlines hold sales two or three times a year.

Do you sell tickets for flights with connections?

Yes, you can usually book a single ticket for several flights handled by one airline.Furthermore, a ticket for a connecting flight can be cheaper than one for a direct flight.

As a rule, airlines take great care of passengers who have connecting flights. If the first plane is late at the connecting airport, the second flight will be delayed until all passengers complete the transfer.

How can I check my booking?

After you pay for your ticket, make sure that you get your e-ticket in your mailbox.

Note. When you buy a charter ticket, you should get a payment confirmation, even though the ticket itself will only be sent 1-3 days before departure.

You can check if your ticket is valid on websites like checkmytrip and virtuallythere.

If you cannot find your booking number in any of these systems, call the airline. If the airline cannot locate your ticket, please contact the partner's customer support.

In the event of a disagreement, you can dispute the payment with your bank.

Attention. Many agencies do not deal with booking complaints if the user did not receive an e-ticket within 24 hours and did not report it during that period.

Is it safe to pay for a ticket with a bank card?

Yes, you can. All Yandex.Flights partners use robust data encryption and user authentication systems.

Can the ticket booking site be trusted?

If you have not booked tickets on a ticket booking website before, make sure that the site is trustworthy:

  • Read company reviews. Be wary of companies that don't have many reviews. Taking the measures listed below can help ensure that the company is legitimate.
  • Check the domain registration date.
  • Search the website for contacts and company information.
  • Phone the site's customer service department to make sure it is fully operational.

If the domain was recently registered, the company has no reviews, nobody responds to customer service requests, and the site lacks contact details, then it is probably a fraudulent business.

Yandex.Flights does not list fraudulent websites. Yandex only works with reliable companies that undergo careful selection.

The agency or airline is registered in a different country

Pay attention to information concerning where the company is registered. If an agency or airline is not a resident of your country, it will be more difficult to take them to court in the event of a dispute.