How to have fewer problems with orders

What to do if you can't prepare orders in time

If you're falling behind on order preparation time, enable high demand mode.

This helps everyone:

• You can increase preparation time and save orders
• Couriers will arrive at the right time
• Users will see their order's real preparation time

How to enable high demand mode in the Orders section

1. In the Orders section, select the restaurant and click the lightning icon
   
2. Choose how many minutes to increase preparation time and how long the new time will be in effect → Enable. After this period, preparation time will automatically return to the regular time
   

How to enable high demand mode in My restaurants

1. In the My restaurants section, select the restaurant and click the lightning icon
   
2. Choose how many minutes to increase preparation time and how long the new time will be in effect → Enable. After this period, preparation time will automatically return to the regular time
   

The mode only works for orders accepted during a high demand period. You can extend it by following the instructions above, or reactivate the regular preparation time by clicking the lightning bolt icon. → Disable

If you can't accept orders temporarily, you can put the restaurant on pause.

1. In the My restaurants section, select the restaurant → Disable
   
2. Select the pause reason and for how long the restaurant will be unavailable for orders, and click Pause. After this interval, the restaurant will be reactivated automatically