Why an item didn't pass moderation

When an item is rejected, a red exclamation mark is displayed next to it. To see why an item was rejected, clicknext to it and select Edit. A window opens with the reason for rejection:

Reasons why items are rejected:

Indicate the meat/seafood used

Item descriptions should clearly state the kind of meat or seafood contained in the item (if applicable). For example: Seafood soup. Ingredients: mussels, king prawns, pickled octopus, broth, potatoes, carrots, salt.

List the ingredients

Specify the item's main ingredients (additional ingredients optional) and any non-standard cooking or serving method. For example: Salmon poke. Ingredients: rice, avocado, salmon. Served on a banana leaf.

Not enough ingredients listed

Based on the item's name, we think that the description is missing a number of ingredients. Sometimes it's important that these ingredients are listed. For example: Duck pilaf. Ingredients: rice, duck, carrots, onions.

Specify the different options or assortment to choose from

List all the possible options for the item so users can choose what they want. For example: Rich juice. Option group: choose a flavor. Options: orange, apple, pineapple.

Add quantity

Enter exactly how many of an item is included in one serving. For example: Chicken nuggets (5 pcs.).

Preparation time is too long

We want the food delivered to our users to look and feel like it was only just prepared. That's why an item's preparation time can't be too long.

For most restaurants in Yango Deli, maximum preparation time is up to 45 minutes (60 minutes for restaurants specializing in pies and pastries). Pre-order items can't be added to the menu either.

To read more, see the menu requirements.

We can't add items sold by weight

Items sold by weight can't be added to a delivery menu. Instead, you can add multiple options for portions with a fixed weight. For example: Caesar salad (150 g), Caesar salad (300 g).

To read more, see the menu requirements.

Not allowed for delivery

This item is prohibited for delivery by Yango Deli partner couriers.

To read more, see the menu requirements.

Energy drinks and alcohol are prohibited for delivery

In your city, the delivery of alcohol and energy drinks is prohibited by law.

Ambiguous or controversial name

We don't allow ambiguous or controversial names because children and teenagers may be using Yango Deli.

Specify the diameter or size

For pizzas and pies, the description must specify size in centimeters so we know if the items can fit in Yango Deli partner courier delivery bags. Measure the diameter of round pizzas and pies. For square, rectangular, or triangular pizzas and pies, measure the length of the longest side. For example: Margherita pizza (30 cm).

List the names of items included in combos

Specify all individual items included in a combo, assortment, or set. For example: Assorted cheesecakes. Ingredients: lemon cheesecake (1 pc.), New York cheesecake (1 pc.), raspberry cheesecake (1 pc.).

Not suitable for delivery: we can't add items with ice cream

To deliver ice cream by Yango Deli partner couriers, you need to purchase special packaging:

• Secure packaging (closed container with a lid / special Styrofoam box).
• Tightly secured lid.
• At least two layers (for a cardboard container).

If you have such packaging, email vendor-ci@deli.yango.com and attach photos of it. If you don't have such packaging now, purchase it and send us the photos.

Not suitable for delivery: we can't add hot beverages

Hot beverages won't maintain the right temperature during delivery. To have Yango Deli partner couriers deliver hot drinks from your restaurant:

1. Reduce the delivery radius to 1.2 kilometers. This way, all users will get their drinks at the right temperature.

2. Purchase proper packaging for delivering hot beverages:

   • Cup holders.
   • Lids without a spout or holes (or with a sealed spout).
   • The lid fits tightly on the cup.
   • The cup has at least two layers.

Email vendor-ci@deli.yango.com if you agree to reduce the delivery radius, and we'll change it for all orders from your restaurant. If you have the required packaging, attach photos of it to the email. If you don't have such packaging now, purchase it and send us the photos.

Specify if the water is sparkling or still

In the item's name or description, specify if the water is sparkling or still (carbonated/non-carbonated). You can add group of options to the item, specifying both "Sparkling" and "Still" in the options.

Specify information about the beverage producer

A beverage's name or description should clearly state who produced the item (third-party producer or the restaurant's brand).

Add more product information

According to the Electronic Communications and Transactions Act (ECTA) for non-food products, you must specify:

• (а) **he supplier’s full name and legal status**;
• (b) **the supplier’s physical address and telephone number;**
• (c) the supplier’s website address and email address;
• (d) membership to any self-regulatory or accreditation body to which that supplier belongs or subscribes and the contact details of that body;
• (e) any code of conduct to which that supplier subscribes and how that code of conduct may be accessed electronically by the consumer;
• (f) in the case of a legal person, **its registration number, the names of its office bearers and its place of registration;**
• (g) the physical address where that supplier will receive legal service of documents;
• (h) **a description of the main characteristics of the goods** or services offered by that supplier to enable a consumer make an informed decision on the proposed electronic transaction; (i) **the full price of the goods or services, including transport costs, taxes and any other fees or costs;**
• (j) **the manner of payment for the goods or services;**
• (k) any terms of agreement, including any guarantees, that will apply to the transaction and how those terms may be accessed, stored and reproduced electronically by consumers;
• (l) **the time within which the goods will be dispatched or delivered** or within which the services will be rendered;
• (m) ****the manner and period within which consumers can access and maintain a full record of the transaction;****
• (n) **the return, exchange and refund policy of that supplier;**
• (o) any alternative dispute resolution code to which that supplier subscribes and how the wording of that code may be accessed electronically by the consumer;
• (p) the security procedures and privacy policy of that supplier in respect of payment, payment information and personal information;
• (q) where appropriate, the minimum duration of the agreement in the case of an agreement for the supply of products or services to be performed on an ongoing basis or recurrently;
• (r) the rights of consumers; and
• (s) health and safety information.

Further to the above, the ECT Act requires a supplier to provide a consumer with an opportunity to:

• (a) **review the entire electronic transaction;**
• (b) **correct any mistakes; and**
• (c) withdraw from the transaction,
• before finally placing any order.

For example: Paper cups. Description: "Holiday" paper cups (6 pcs). Manufacturer: Company LLC, Russia, Moscow, 1 Blue Street. Made in Russia. No expiration date.