Finances
The Finances section has reports, reconciliation acts, closing documents, and more.
All documents can be received by email and downloaded.
Warning
There are currently two reports available for download: order history and withholdings.
Generating and downloading reports
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Press the + Generate a report button.
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Select the report type and filter for the time period, delivery type, and restaurant.
The time it takes to generate reports differs and is shown in the generation window. As soon as your report is ready, you'll be notified that it's available for download.
Warning
Reports are only available to download for a limited time. Generate a report with the dates you need to get a file with the right information. You can also create a new report with different settings.
Order history report
Important:
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Data is continually updated, so information for completed orders is added to the report almost instantly
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Orders are sent to the email address on file for communication as soon as they're generated
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Data can be downloaded for the past two years
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If you're downloading a report in the Statistics or History sections, it will also appear in the Finances section
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If you need to change the email address on file for communication, contact us in the Support section → Other.
Reading order history reports
Order history reports have 16 columns:
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Restaurant name — the name of the sales point.
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Delivery date (created for canceled orders) — shows when the restaurant confirmed or canceled the order.
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Order number — the number of the order as shown in your account.
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Order amount — the total paid by the user.
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Discount — the discount total if the restaurant was offering one.
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Payment method — how the user paid for the order (card or cash).
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Order status — here you can see if the order was delivered or not.
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Will be paid — payment for the restaurant depending on the order's payment method and the cancellation reason and time.
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Restaurant address — filter for this column to see information about the address you're looking for, which is helpful when you have a chain of restaurants with the same name at different addresses.
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Order preparation time (min.) — how long it took to prepare the order.
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Order creation date — you can use this column to find out when the restaurant received the order (GMT+3).
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Order confirmed by restaurant — when the restaurant confirmed the order (GMT+3).
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Order ready — the time the restaurant finished preparing the order.
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Order picked up by courier — the time the restaurant handed the order to the courier.
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Type of delivery — service couriers/partners, carry-out, or the restaurant's couriers.
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Yandex Delivery service cost — how much it cost for the Yandex Delivery courier.
Reports on withholdings and returns
Important:
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Information is usually updated every day at 10:00 GMT+3. That's when we have complete information about complaints for the previous day.
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If there weren't any complaints or cancellations during the period, the report will be empty.
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There's no option to have reports emailed yet.
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Information about withholdings is available starting September 1, 2024, so you can't download it from previous periods.
How to read reports on withholdings and returns
There are 12 columns in reports on withholdings and returns:
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Restaurant name — the name of the sales point.
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Type of delivery — service couriers/partners or the restaurant's couriers.
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Complaint date and time — the time the complaint was submitted or the order was canceled by the user, partner, or courier via support.
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Compensation type — there are only two types: refund to the user or compensation for the customer.
Refund to the user — the restaurant was charged because of a problem that occurred on their side.
Compensation for the customer — money is refunded to the restaurant. This is for orders that were accepted and prepared but also canceled at no fault of the restaurant.
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Order number — the number of the order as shown in your account.
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Order confirmed by restaurant — when the restaurant confirmed the order (GMT+3).
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Order amount— the sum of the financial operation.
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Compensation amount — the cost of the order or dish that was refunded or compensated.
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Reason for compensation — why the refund was made.
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Item name — the name of the items as they're shown in your account.
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Cost of items with VAT — the cost of the items with VAT included.
VAT rate — the percentage paid to the government.